Hi,

today woke up to ISY99 showing as registered but OFFLINE in my UD Portal. I've recently moved / updated credit cards etc. How do I check to see if my annual payment went through - or least to see why my ISY is offline?

Thanks

@thruster999 Looks like there is a portal connection issue. Not sure when it started, but seeing other posts about there being issues so could just be your problem as well.

But to check if your license is active you can login on the portal (https://my.isy.io/)

Then click under "Tools" -> Information -> ISY Portal Access License

In the new window it should show "License Active" and should show your "License Expiry Date"

Link to other posts: https://forum.universal-devices.com/topic/43875-eisy-portal-integration-offline/

And looks like UD is aware and fixing the portal connection based on this post:

https://forum.universal-devices.com/topic/43877-portal-problem-2024-07-18/

 

Thank you very much for your help @Geddy!

I was able to check my license and I'm good. And thanks for making me aware of the current issue.

 

Very much appreciated!