Eclypse Posted August 1, 2024 Posted August 1, 2024 I just switched over to the EISY and i may have screwed up not sure it's been so long since I connected to Alexa or google. Not sure if its something I did or didn't do. I have two accounts on the portal one is for the old home we had years ago and it has no devices. The other portal login shows my eisy when I try to add spoken voice commands to alexa I get this error This user profile @gmail.com cannot manage this ISY. If Alexa is linked with another user profile in this account, then you can ask Alexa "Discover my devices" to reflect the changes you made in Alexa. If on the other hand Alexa is linked with this user profile and you want it to control this ISY, then click on My Profile to change the preferred ISY to this ISY. I am concerned that I tied the wrong email when I set it up is there any way to tell? or did I miss something in the setup? The discover devices just found a tv.
paulbates Posted August 1, 2024 Posted August 1, 2024 Your best bet will be submit a ticket to UDI with the email addresses for both portal accounts and which one you would ultimately like to be functional. Include a link to this post for background https://www.universal-devices.com/my-tickets/ 1
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