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ISY not online

sdcrane
in Amazon Echo

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Posted

Amazon Echo commands to ISY are not working because "the hub that device is connected to is not online".

Is there something down at UD, or is it on my end? 

(I haven't changed anything -- this just started when I got up this morning).

Thanks.

ISY not online.jpg

Using Alexa requires an active portal subscription. If the subscription expires, this would happen. I don't think a warning is given, I keep track with a calendar entry

It could be something else, but I'd start there

  • Author

Does not expire until June of 2025.

ISY is working fine locally, and the Alexa connection was working fine at 9:00pm last night, and all other internet functionality is working fine.

(I opened a ticket with UD, but it's very early in CA).

ISY-License-Active.png

Edited by sdcrane

Have you tried a reboot of your isy?

  • Author

Got it working -- either something in our network or the reboot of the ISY got it back online.  Thanks for the replies and thanks to Benoit via support ticket.  You guys can delete this thread.  🙂

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