ISY programs running however are missing from "programs folder'

[TMR Rudy]

It's been sometime since I needed to refer to my programs.  Today I noticed the programs I have created are missing, however the programs have been running.  I needed to re-set one of my wall switches and wanted to add it back to a daily running program, to find the program missing.  Any suggestions on how the programs continue to run, but I cannot find the original program?

Thanks

Rudy.

[larryllix]

Did you try reloading IoX? I haven't seen it happen in the last few years but occasionally the admin console would do a screwed up load and programs would be missing or elements missing.

[TMR Rudy]

thanks for your reply, can you please expand on reloading IoX?  What are the steps to do that?

Thanks

[Techman]

Clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

This will install a new IoX Launcher on your desktop

[TMR Rudy]

okay, good news.  I think clearing Java cache worked - thanks for sharing.  Program files are back.  Now the bad news I need to upgraded the firmware, the link you provided (Thank You) needs me to be on a new firmware.  Do you have advice here you can share.  I am on a Mac and I have downloaded the latest firmware file 5.3.4.  My current firmware is 5.0.16.  When I downloaded the file it created a folders called; CODE; DEF; and WEB.  Should this not have been a .ZIP.  Not sure which folder has the firmware.  I tried to compress the files in to .ZIP but I am getting the following message: "upgrade failed : invalid or incompatible upgrade file.  Wondering if it has something to do with being on a Mac.

Rudy.

 

[Geddy]

15 hours ago, TMR Rudy said:

I am on a Mac

Ah the dreaded curse of the mac. Got any windows machines handy? I only ask because I'm not versed in Mac at all, but they are tricky.

First off don't unzip the file you download for the firmware. That seems to be problem 1 for mac that they somehow auto unzip. 

It might be best to create a new post to get help upgrading the firmware directly in that area rather than tagging onto your original issue of programs not loading. If that problem was resolved then mark the solution and allow the threat to close. Then starting a new topic to get help about updating firmware in the device specific area would be the best.

[Phil G]

On 12/16/2024 at 1:05 PM, Geddy said:

First off don't unzip the file you download for the firmware. That seems to be problem 1 for mac that they somehow auto unzip. 

Safari by default will automatically open "safe" files, so .zip files are unzipped. But, you can change that by going to Safari > Settings > General tab and deselecting that option:

 

Edited Sunday at 06:17 PM by Phil G
clarification