greensha Posted January 12 Posted January 12 I have my lights schedule to dim at various times in the evening. For the past two nights, the 9 o'clock program that was supposed to dim the lights has not worked. The first time it happened, I used the UD mobile app to trigger the "Run Then" option for the program which then ran the program and the lights dimmed. Last night, when the same thing happened, I triggered the "Run Then" option and got the following error message "Could not get Variable Params". I resynced the mobile app. Rebooted the eisy. I resynced again. None of these steps would make the error go away. I used the IoX Launcher to bring up the Java interface and I was able to trigger the program correctly then. I can control the devices on the system with no issues, so I know it's not a communication program with between the eisy and UD Mobile. Any thoughts on how to troubleshoot? Thanks!
Solution Javi Posted January 12 Solution Posted January 12 The app error is a bug in the app. We have submitted a new version to both app stores. Still awaiting approval from Google/Apple.
heardc Posted January 12 Posted January 12 I experience the same thing last night as well. Rebooted, resynced, no change. Submitted a ticket and got a reply saying that a new update to UD Mobile is about to show up on the App Store.
heardc Posted January 13 Posted January 13 Update is now available on the App Store and appears to work! 1
GQuack Posted January 13 Posted January 13 I agree, had the same problem, updated the app, problem is gone. Thank you..
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