eisy setup issues (ISY994 migration)

[Jimini]

Hello,

I finally made a try at installing my new EISY.  I plugged in the power to the unit and then installed and opened the UD Mobile App.  It successfully walked me through configuring EISY for my WIFI network.  Some success.  Then it asked if I wanted to configure (or install, can’t remember the verb) my Insteon system.  I replied to continue.  Then it asked me to connect my PLM-U if I had not already.  It did not ask me to plug the PLM into an outlet and I know there are sync procedures for these Insteon devices so I did not plug the PLM into the outlet.  Pressing Continue, the App went off doing something for some time, but never came back with the next step.  Assuming that I should have plugged the PLM into the wall outlet, I then did that.  Nothing happened.  I tried selecting various buttons on the UD Mobile but did not accomplish anything.  I don’t know if the PLM was in fact installed or not.  

Thinking I should try to restart the whole installation and migration procedure I looked for some way to go back to the beginning.  I had found a disucsson in one of the guides about the multi-function EISY button.  Pushing it 10 times is supposed to do a factory reset.  I tried that.  Cleared the UD Mobile app and waiting the prescribed 10 minutes.  Restarting the UD Mobile, it is in an infinitie loop trying to access the EISY but failing.  After about 20 tries, I quit.  

Any suggestions on how to restart this installation and evenual migration would be greatly appreciated. 

 

[Techman]

@Jimini

Here are the migration instuctions for moving from an ISY994 to the EISY. It's probably best to do a factory reset on your EISY prior to the migration. If you're having trouble resetting the EISY try first rermoving power for about 15 seconds.

Eisy:User Guide - Universal Devices, Inc. Wiki

[Jimini]

Tried removing the power cable for about 60 seconds, then reconnected.  The UD Mobile screen continues to cycle through the lines “Error”, “Disconnected, will attempt conection”, “Restarting attempt number xx”.  

Attempting to reload UD Mobile, asks if I want to join “eisy.setup.26e1b”, when I attempt that it replies unable to joing ....

I tried earlier to perform a factory reset by pushing the EISY button 10 times, but that is how I got into the Disconnected mode.  

 

[Techman]

Have you tried using the admin console rather than UD Mobile, and an ethernet connection between the eisy and your router

[Jimini]

When I have tried launching the IOX Launcher and loading the admin console, it doesn’t find the EISY.  It will take a little work to run a new ethernet cable from my router to the present locaiton of the EISY.  I have changed its location from where my old 994i is located so an ethernet cable is not immediately available.  I will have to confirm that I have a spare ethernet cable to try running one from router to EISY or buy a new one.  

Last night I tried again to do a factory reset (10 button pushes), disconnecting the power from the EISY and removing UD Mobile from my iPhone.  Then this morning I tried I plugged power back in and reinstalled UD Mobile fromthe QR code on the Setup card trying to start over from the ground up.  UD Mobile recognizes my eisy, states that it was once connected but is not now.  I then tried to Reset Networking (4 button pushes) then Reboot (5 button pushes).  After each, UD Mobile gives the same report.  Lastly, following the note about Factory Reset, I repeated the 10 button pushes, waited 10 minutes and then 5 button pushes to reboot and waited 2 minutes.  UD Mobile still states that the EISY is not connected.  

[Geddy]

@Jimini your topic has been split out of where you originally posted to get specific help for your issues rather than where it was (under a new user's post that hadn't returned since their initial posting.

1 hour ago, Jimini said:

When I have tried launching the IOX Launcher and loading the admin console, it doesn’t find the EISY.

Have you attempted to add it manually either using eisy.local or the IP for the eisy? (process referenced in the wiki troubleshooting)

It appears that you've attempted the usual troubleshooting steps and things still are not correct. It might be best to get help directly from UDI through a support ticket. (https://www.universal-devices.com/my-tickets) 

Recently there were some that migrated over and found that several power cycles were needed for the USB PLM to be found by the eisy. But once that was resolved a restore of the ISY994 backup seemed to work well.

Is it possible to locate the eisy back to where you had the ISY994 so you can use a network wire to connect it and test the setup process? At least an option just for the initial setup and possibly additional troubleshooting with support. Then once things are working you could change to wifi and relocate the device (and PLM). 

If you do open a support ticket please post back here what helped resolve the issue to possibly help others in the future.