VUE NS: Server issue and possible hang

[tmorse305]

The Emporia server has been on and offline a lot over the past few days, based on the log file.  Is anyone else experiencing this issue?

This morning I restarted the NS because it had been down all night.  It came up with the server responding.  When I looked in the log it seemed like the NS might have hung after an error yesterday.  The log file stopped entries yesterday afternoon.  Here is a piece of the log I'm referring to:

2025-01-22 16:57:30.812 Thread-2 (parameterHandler) udi_interface      ERROR    vue:parameterHandler: Emporia Cloud connection failed: 500 Server Error: Internal Server Error for url: https://api.emporiaenergy.com/customers?email=********%40comcast.net
2025-01-22 16:57:30.813 Thread-2 (parameterHandler) udi_interface      ERROR    vue:parameterHandler: Discovery failed: 'NoneType' object has no attribute 'customer_gid'

<restarted the NS here>

2025-01-23 09:13:58.602 MainThread udi_interface      INFO     polylogger:set_basic_config: set_basic_config: enable=True level=30
2025-01-23 09:13:58.603 MainThread udi_interface      INFO     __init__:<module>: UDI interface initializing
2025-01-23 09:13:58.603 MainThread udi_interface      INFO     __init__:<module>: User=0021b902658a_5

I can send the whole log file if that will help, I'd appreciate your thoughts on this Bob. @bpwwer

Thank you

 

[tazman]

Yesterday their app said they were down for service/improvements.