Z-wave and back-ups

[greensha]

I've recently had a problem with Z-wave which I think it might be related to a transient eisy issue.  A few weeks ago I noticed that a Z-wave plugin module that I used to control some drapes had stopped working.  I figured the module had gone back as I was unable to delete it from the network.  I tried to use another plugin module that had already been added to the network, but wasn't currently in use, but I couldn't get that to work either.  I just assumed that I was forgetting how to go about adding and deleting Z-wave devices and put them aside to deal with later.

Fast forward another couple of weeks - I noticed that the Z-wave thermostats on the upper floor were not responding.  Do have some Z-wave motion sensors on that floor that are working.  So something must have happened.  

I have a fairly recent system backup, if I restore that will it restore my Z-wave devices, or am I better off just readding them?

Thanks!

[Techman]

What's your firmware and UI version?

What Zwave controller are you using, Zwave/matter, or ?

[greensha]

The firmware and UI are both v5.9.1.  The Z-Wave module is 21100.  I've brought the eisy upstairs to within a few feet of the devices that are not working.  I've tried removing them from the Z-wave network, but the dialog box just sits there with the "Listening for Z-Wave devices" dialog box.

Here is the Z-Wave log when I tried to remove then re-add a 4-in-1 Zooz motion sensor:

[2025-04-03 13:31:28.249] [I] [iox] ZMatter Rest Command 5  : connected=T enabled=T
[2025-04-03 13:31:28.250] [I] [...] Removing job: Remove node from network
[2025-04-03 13:31:28.250] [I] [...] Adding job: Remove node from network
[2025-04-03 13:31:28.258] [D] [...] SENDING (cb 0x00): ( 01 05 00 4B 05 00 B4 )
[2025-04-03 13:31:28.260] [D] [...] RECEIVED ACK
[2025-04-03 13:31:28.260] [I] [...] Job 0x4b (Remove node from network): Stop done
[2025-04-03 13:31:28.260] [D] [...] Job 0x4b (Remove node from network): success
[2025-04-03 13:31:28.260] [I] [...] Removing job: Remove node from network
[2025-04-03 13:31:28.260] [D] [...] SETDATA controller.data.controllerState = 0 (0x00000000)
[2025-04-03 13:31:28.260] [I] [iox] 
[CM_CB] Current State = 0

[2025-04-03 13:31:28.260] [I] [...] Adding job: Enable Smart Start
[2025-04-03 13:31:28.271] [D] [...] SENDING: ( 01 04 00 4A 09 B8 )
[2025-04-03 13:31:28.272] [D] [...] RECEIVED ACK
[2025-04-03 13:31:28.272] [I] [...] Job 0x4a (Enable Smart Start): Done
[2025-04-03 13:31:28.272] [D] [...] Job 0x4a (Enable Smart Start): success
[2025-04-03 13:31:28.272] [I] [...] Removing job: Enable Smart Start
[2025-04-03 13:31:34.707] [D] [...] Security S2 send timeout event
[2025-04-03 13:31:34.707] [I] [...] Job 0x13 (SwitchBinary Set to node 35): Security S2 failed to prepare S2 packet
[2025-04-03 13:31:34.707] [D] [...] Job 0x13 (SwitchBinary Set to node 35): fail
[2025-04-03 13:31:34.707] [I] [iox] [ZW-FAIL 00037  35.0  ] [ZY035_1] Binary Switch Set val=0 duration=255
[2025-04-03 13:31:34.707] [I] [...] Removing job: SwitchBinary Set to node 35
[2025-04-03 13:31:44.553] [I] [iox] ZMatter Rest Command 1  : connected=T enabled=T
[2025-04-03 13:31:44.553] [I] [iox] ---- Start Adding Devices - S2 Standard ---
[2025-04-03 13:31:44.553] [I] [iox] [ZWAVE-INCL-S2STD] Start Include with S0/S2 or non-secure
[2025-04-03 13:31:44.553] [D] [...] SETDATA controller.data.smartStart.includingDSK = byte[0]
[2025-04-03 13:31:44.553] [D] [...]   ( zero-length buffer )
[2025-04-03 13:31:44.553] [I] [...] Adding job: Add/re-include node to network
[2025-04-03 13:31:44.553] [I] [iox] [ZWAVE-INCL-S2STD] Added 'CommandAdded' callback 0x205504038e8
[2025-04-03 13:31:44.562] [D] [...] SENDING (cb 0x82): ( 01 05 00 4A C1 82 F3 )
[2025-04-03 13:31:44.564] [D] [...] RECEIVED ACK
[2025-04-03 13:31:44.566] [D] [...] RECEIVED: ( 01 07 00 4A 82 01 00 00 31 )
[2025-04-03 13:31:44.566] [D] [...] SENT ACK
[2025-04-03 13:31:44.566] [D] [...] SETDATA controller.data.lastIncludedDevice = Empty
[2025-04-03 13:31:44.566] [D] [...] SETDATA controller.data.lastExcludedDevice = Empty
[2025-04-03 13:31:44.566] [I] [...] Job 0x4a (Add/re-include node to network): Ready to add - push button on the device to be added
[2025-04-03 13:31:44.566] [D] [...] SETDATA controller.data.controllerState = 1 (0x00000001)
[2025-04-03 13:31:44.566] [I] [iox] 
[CM_CB] Current State = 1

[2025-04-03 13:31:48.418] [D] [...] Job 0x4b: deleted from queue
[2025-04-03 13:31:48.429] [D] [...] Job 0x4b: deleted from queue
[2025-04-03 13:31:48.439] [D] [...] Job 0x4a: deleted from queue
[2025-04-03 13:31:54.855] [D] [...] Job 0x13: deleted from queue
[2025-04-03 13:32:52.098] [I] [iox] ZMatter Rest Command 5  : connected=T enabled=T
[2025-04-03 13:32:52.098] [I] [...] Removing job: Add/re-include node to network
[2025-04-03 13:32:52.098] [I] [...] Adding job: Add/re-include node to network
[2025-04-03 13:32:52.108] [D] [...] SENDING (cb 0x00): ( 01 05 00 4A 05 00 B5 )
[2025-04-03 13:32:52.109] [D] [...] RECEIVED ACK
[2025-04-03 13:32:52.109] [I] [...] Job 0x4a (Add/re-include node to network): Stop done
[2025-04-03 13:32:52.109] [D] [...] Job 0x4a (Add/re-include node to network): success
[2025-04-03 13:32:52.109] [I] [...] Removing job: Add/re-include node to network
[2025-04-03 13:32:52.109] [D] [...] SETDATA controller.data.controllerState = 0 (0x00000000)
[2025-04-03 13:32:52.109] [I] [iox] 
[CM_CB] Current State = 0

[2025-04-03 13:32:52.109] [I] [...] Adding job: Enable Smart Start
[2025-04-03 13:32:52.120] [D] [...] SENDING: ( 01 04 00 4A 09 B8 )
[2025-04-03 13:32:52.122] [D] [...] RECEIVED ACK
[2025-04-03 13:32:52.122] [I] [...] Job 0x4a (Enable Smart Start): Done
[2025-04-03 13:32:52.122] [D] [...] Job 0x4a (Enable Smart Start): success
[2025-04-03 13:32:52.122] [I] [...] Removing job: Enable Smart Start
 

I don't see any obvious error messages there, but I'm not really sure what I should be looking for.  The dialog box gave no indication of anything happening.

Thanks!

[Techman]

@greensha

Where do you see "zwave module 21100".  The Zwave/Matter module doesn't have a version number. Is this the zwave module you're using?

UD Store.url

Edited Thursday at 06:07 PM by Techman

[greensha]

Yes, that's the module I'm using.  Here is the "About" information that shows the 21100 after the Z-Wave module.  Not sure if that is significant though.

[Guy Lavoie]

4 minutes ago, Techman said:

@greensha

Where do you see "zwave module 21100".  The Zwave/Matter module doesn't have a version number. Is this the zwave module yo're using?

UD Store.url 196 B · 0 downloads

21100 is the software module number, when you look under "help, about" in IoX.

What Techman is asking about is the hardware device. You either have a Zooz 700 series USB stick, or the ZMatter dongle pictured above.

[Techman]

@greensha

You have the Zwave/Matter module.

In order to remove a zwave device from the eisy, you first have to put the device into the linking mode and then select "remove a device" from the Zwave menu.

Also make sure you have the correct antenna connected to the Zwave module

Edited Thursday at 06:12 PM by Techman

[greensha]

I've tried every which way.  Putting the device in linking mode first, selecting "remove a device" first. I've reset the device and tried again.  As far as I can tell, the Z-Wave device isn't seeing anything.

To clarify what I said earlier.  The night before last, I was able to reset and re-add two plugin modules (dimmer and on-off switch) after first resetting them and then adding them.  At that time, the eisy was in its usual place in the basement on my network rack.  That is quite a long way from the devices upstairs.  

I am now upstairs with the eisy (and the Z-Wave module plugged in of course) connected to power and to my network.  I can reach the admin console, so it looks that that part is correct.  The devices I am trying to add back now are some Zooz motion sensors and Trane thermostats.  All these devices worked perfectly until the "glitch" happened.  I can't tie the glitch to any particular event.  All the Insteon devices are working with out any issues.

[Techman]

If you did a factory reset on the device(s) before uninstalling it the from the eisy then you should delete the device from your device tree before trying to add it to the eisy again.

I would focus on one module at a time, once you get that working go onto the next one.

Once you get everything working do a zwave backup

If you install a device with S0 security you'll get better range than with S2. It seems that S2 security may be causing your problems.

[2025-04-03 13:31:34.707] [I] [...] Job 0x13 (SwitchBinary Set to node 35): Security S2 failed to prepare S2 packet