andrew77 Posted April 10 Posted April 10 For some odd reason I got this message Connection Type: AuthPortal. 503 Controller not online or not communicating with Universal Devices Portal. Verify your System is connected to network. Try reboot I’ve tried to unplug, wait, then reboot but no luck. as an a side (maybe not related) my Apple TV 4 works but won’t access web stuff (Netflix YouTube) even though it shows it’s still connected to wifi. (just adding extra info in case it helps) both are plugged into the same Ethernet switch. I’m not sure how to check to see if that burned out (if that’s even the right word or possible)
Geddy Posted April 10 Posted April 10 6 hours ago, andrew77 said: For some odd reason I got this message Connection Type: AuthPortal. Where do you get this error? It doesn't appear down currently, but not to say it might have had a momentary disconnect or some other issue when you posted. I know my eisy is showing online since 12:30am eastern (today ~8.5 hours ago), but I know we lost internet connection for a little bit before that time so would expect that status.
andrew77 Posted April 10 Author Posted April 10 In the app. theres there’s the alert triangle and it says error restarting connection disconnected over and over
Geddy Posted April 10 Posted April 10 @andrew77 I just opened UD Mobile and didn't have any connection issues. If you're still having issues I would suggest you open a support ticket. Also check the ISY Portal site to see if your device is showing online and while there be sure your portal subscription is current. Support Ticket: https://www.universal-devices.com/my-tickets
andrew77 Posted April 11 Author Posted April 11 I switched out the old Ethernet switch with the new one and the problem persists. I know it’s not the EISY because I can plug the EISY (or one of the affected devices plugged into the switch) directly in the router and it works fine. No need for an EISY ticket to be opened. now I get to state at a pile of gear and try to figure out what failed. thanks for the responses guys. Andrew
Geddy Posted April 11 Posted April 11 @andrew77 sounds like you figured out you're having networking issues and those need to be sorted out. Hopefully you find it and things get to working again.
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