Sudden issues with eisy

[hspindel]

eisy had been working fine for a long time.

Suddenly, attempts to query devices from iOS app get an error:

<?xml verison="1.0" encodings="UTF-8"?>

<RestResponse succeeded="false"><status 404</status>

<reason code="1"/> </RestResponse>

--------------------------

Attempt to query device status from the UDI Admin console also gets errors:

[PLATFORM_ERRORS--7058]

[ID 0000:[.178] err=0, tag='cmd', num=4, nest=4]

[PLATFORM_ERRORS--7115]

[ID 0002:[.178], err=0, tag='cmd', num=4, nest=4

----------------------------

I have attempted updating all packages and rebooting the eisy to try to fix this.  Nothing worked.  Eisy is not communicating with my Insteon devices now.  In the UD Admin Console, current state of all devices is blank.

I also unplugged the PLM and plugged it back in after waiting a little bit.  The LED on the PLM is green, but devices are still not working.

How do I fix this?

 

ISY Log.v5.9.1__Wed 2025.06.25 19.58.34.txt

Edited Thursday at 03:00 AM by hspindel

[Guy Lavoie]

Tried doing a restore from a backup?

Edited Thursday at 01:28 PM by Guy Lavoie

[paulbates]

How old is the PLM?

Any electrical events like nearby lightening strike, brown / black outs?

In iox, go to tools/diagnostics/PLM info. What does it say?

[Techman]

@hspindel

Can you access your error log, if so post it.

 Under TOOLS, DIAGNOSTICS, PLM INFO, does it show the PLM as connected?

[hspindel]

Thank you for your help.

Diagnostics shows "PLM not connected."

No recent electrical issues.  

Tried reconnecting both ends of PLM cable, power cycling the PLM, and rebooting the eisy.  Still PLM not connected.

The green LED on the PLM is lit.  What does the button on the PLM do, and should I try pressing that? I tried to look up the manual for the 2413S, but I get Page Not Found.

When I upgraded to eisy, I had to get a serial PLM cable.  I think I have a 2413S.

I looked at restoring the eisy from backup, but apparently when I upgraded from isy to eisy I apparently didn't take a new backup.  So my most recent backup is quite old (v4.9 from isy).  Don't know if I should try restoring the old backup.

I had a spare PLM, so I plugged it in.  Green LED came on, but eisy still says PLM not connected.

Error log attached.

errorLog.txt

[paulbates]

10 minutes ago, hspindel said:

The green LED on the PLM is lit.  What does the button on the PLM do, and should I try pressing that? I tried to look up the manual for the 2413S, but I get Page Not Found.

You can use it to factory reset the PLM. Pull the PLM out of the wall plug, hold the button as you plug it back in and keep holding until it beeps. Then do a restore modem

This is symptomatic of an older PLM that's dying. How old is the PLM? There's a sticker on the back with 4 digits, while you have it unplugged. What are those digits?

[bgrubb1]

i had issues withe the serial cables  the RJ45 end was flakey  replacing the end fixed the issue. One didn't work at all the other worked intermittently

 

[Techman]

It's possible that either your PLM cable is defective or the PLM died.

The button on the PLM is used to factory reset it. Being that the green led is lit, I would first focus on the cable.

Have you tried plugging the PLM cable into a different USB port?

As a last resort you could replace the PLM with a 2413U which is the USB version that doesn't require the serial cable and uses a standard USB cable

[hspindel]

I tried a different USB port.

The four digit sticker says 1619.

I held the reset button in with the PLM unplugged, plugged it in and it beeped.  eisy still says PLM not found.

I do not have another serial cable to try.

Looks like it's time to order a 2413U, unless someone has another suggestion.

 

[Techman]

To factory reset the PLM, Unplug it, hold the reset button in, plug the PLM in and continue to hold the reset button in until the beeping stops.