Starting a Subscription Message-What is it?

[srjacob]

I am getting the attached message (Starting a Subscription).  The message never goes away and it is holding up the eisy..  Attached are my Elk plugin parameters.  How do I get rid of this message?

[Jimbo.Automates]

That has nothing to do with the elk plugin. It's the UI trying to connect to your eisy.

Sent from my Pixel 8 Pro using Tapatalk

[srjacob]

They why does it do this, since I can log into the eisy without difficulty?  When I click on the x in the message.  It then asks me "Would you like to close the Administration Console?".  I click "NO",   And the entire message goes away, and it looks like the admin console is connected to the eisy.

What is going on?

[Jimbo.Automates]

The subscription is for the live updates,. without it you won't see changes in the AC as they happen.

Sent from my Pixel 8 Pro using Tapatalk

[srjacob]

I may be ignorant, but what is the AC?  What is the eisy trying to subscribe too?

[Jimbo.Automates]

AC is admin console,.it is subscribing to the eisy to capture real time device changes happening on the eisy.

Sent from my Pixel 8 Pro using Tapatalk

[srjacob]

But the admin console is started and when I x out of that message, all seems well.  Something definetly is broken.

[Geddy]

@srjacob since this appears to be an IoX issue and you've got performed fairly recent migration to the eisy I would suggest you open a ticket with UD to get help on this issue. 

Open a support ticket here:   https://www.universal-devices.com/my-tickets

Be sure that you are not running any 3rd party anti-virus or firewall programs on your computer. Also, make sure the eisy has a good network connection (are you wired or using wifi?) and there are no hardware firewalls impacting the device. 

Please let us know what firmware version (actual number) and UI version you are using. (Help -> About in Admin Console (if it ever loads) or just the firmware showing on your IoX Finder window before you log in.

Are you using "local" or "cloud" connection to open admin console (AC)? Try the other option of what you typically use. Does it happen when using the other method?

 

Please post an update as to what support does to resolve this issue. It might help others should they face a similar issue.

[srjacob]

I wouldn't be surprised if this were an IoX issue, since I have had problems with UD software in the past.

That said, I unplugged the eisy, and plugged it back in, and launched the admin console for the eisy, and the message went away.  I have a great network connection to the eisy, and am using a 1 foot cable from the network switch (the same one the ISY994 is on).  I am using the LAN admin console as I don't trust clouds.  I am using the latest firmware in the eisy.

CORRECTION: I launched the admin console again to get the firmware and UI version, and was greeted with the same message.  I couldn't do anything with the admin console until I clicked the X and then it asked me if I wanted to run the admin console.  I clicked the YES button, and the admin console came up.  The relevant info is shown in the attachments.

I went to the forum first because I am having a great deal of issues reporting problems to Universal Devices via tickets.  They take around 2 days to answer, and then they ask a question.  I answer the question, and they never respond.  It's very discouraging.

[Geddy]

3 hours ago, srjacob said:

I wouldn't be surprised if this were an IoX issue, since I have had problems with UD software in the past.

Since you're the only one here reporting such an issue I highly doubt it's a "IoX issue". It seems more system related to your situation. Typically posts on the forums are more of the issues being faced as people that don't have issues typically have no reason to stop in and say, "my system runs perfect I'm so happy". But I understand that having an issue seems to be easy to point the finger at the system. 

3 hours ago, srjacob said:

I am using the latest firmware in the eisy.

This doesn't help at all. Imagine reading this months from now and the version is a completely different number than now and somebody thinking whatever ends up resolving your issue would work for them since they'd be on the "latest firmware". Thanks for including a screenshot though showing you're on 5.9.1. 

3 hours ago, srjacob said:

I am using the LAN admin console as I don't trust clouds.  

For IoX Launcher "LAN" and "Cloud" mean different things. From the wiki:

Quote

Admin Console (LAN) This menu item downloads the Admin Console directly from Polisy

Admin Console (Cloud) This menu item downloads the Admin Console from our cloud servers

It doesn't mean that you're accessing Admin Console "through" the cloud. It's (quickly) downloading the UI to work with your firmware. It was designed that way when the ISY994 was going from 4.x to 5.x firmware so people wouldn't need to clear the java cache with each update in 5.x line. The "Cloud" option always keeps the UI and Firmware in match.

 

3 hours ago, srjacob said:

I am having a great deal of issues reporting problems to Universal Devices via tickets.  They take around 2 days to answer, and then they ask a question.  I answer the question, and they never respond.  It's very discouraging.

I would suggest that you express this in the tickets you work. So many people that do use the support tickets to resolve issues sing the praise of UD support for taking care of issues quickly and thoroughly. Maybe a time difference from when you're able to work on the system and when they're working means a delay, and the volume of other items being dealt with can delay support replies at time. 

If you rebooted the eisy and the computer connected without the issue, but then you suddenly had the issue then more likely than not the issue is locally caused by either the OS or Java versions you're running. What computer OS are you using? Many Win10/Win11 will run just fine. Sometimes macOS users have issues because of security macOS involves running Java .jnlp apps. 

If you're on Windows 10 or 11 will you look up one thing? In the Java settings see if you've got a memory setting fixed in there. Open the Windows menu and type "Configure Java" (or just Java and select "configure java"). Look on the Java tab then "view" and see if there's something in the "Runtime Parameter" cell. This is referenced in the wiki for issues with slow/hanging Admin Console. If nothing is there add "-Xmx1024m" (without the quotes) - as long as your system has fair amount of ram you can use 1024 (or more). The wiki suggests 512, but current day systems usually have a lot more ram and can handle blocking 1gb for this application use. 

Sometimes I set mine like this: (s = start (min) / x = max)

This is just an option if you have a large system with lots of nodes, programs, scenes that take a long time to run though. 

Lastly, if you're able to exit the cycle again open your programs tab and look at the summary tab and make sure you don't have programs stuck in a loop (programs that ran recently or continue to show last run time of the current time). Click the "last run time" column to sort it by the last run time.  It's possible something from your migration has caused a loop that is eating up a lot of memory and not allowing IoX to settle when admin console loads. 

 

[srjacob]

 

Quote

Since you're the only one here reporting such an issue I highly doubt it's a "IoX issue". It seems more system related to your situation. Typically posts on the forums are more of the issues being faced as people that don't have issues typically have no reason to stop in and say, "my system runs perfect I'm so happy". But I understand that having an issue seems to be easy to point the finger at the system. 

I don't know what the issue is.  It was suggested in a previous post that it sounds like an IoX issue.  I submitted a ticket to UD.

Quote

It doesn't mean that you're accessing Admin Console "through" the cloud. It's (quickly) downloading the UI to work with your firmware. It was designed that way when the ISY994 was going from 4.x to 5.x firmware so people wouldn't need to clear the java cache with each update in 5.x line. The "Cloud" option always keeps the UI and Firmware in match.

I only wanted to access the admin console for the particular device (eisy or ISY994)  That's not what is happening, however.
 

Quote

 

I would suggest that you express this in the tickets you work. So many people that do use the support tickets to resolve issues sing the praise of UD support for taking care of issues quickly and thoroughly. Maybe a time difference from when you're able to work on the system and when they're working means a delay, and the volume of other items being dealt with can delay support replies at time. 

If you rebooted the eisy and the computer connected without the issue, but then you suddenly had the issue then more likely than not the issue is locally caused by either the OS or Java versions you're running. What computer OS are you using? Many Win10/Win11 will run just fine. Sometimes macOS users have issues because of security macOS involves running Java .jnlp apps. 

If you're on Windows 10 or 11 will you look up one thing? In the Java settings see if you've got a memory setting fixed in there. Open the Windows menu and type "Configure Java" (or just Java and select "configure java"). Look on the Java tab then "view" and see if there's something in the "Runtime Parameter" cell. This is referenced in the wiki for issues with slow/hanging Admin Console. If nothing is there add "-Xmx1024m" (without the quotes) - as long as your system has fair amount of ram you can use 1024 (or more). The wiki suggests 512, but current day systems usually have a lot more ram and can handle blocking 1gb for this application use. 

 

1) I have expressed this in my tickets.  It didn't do any good.

2)I am running Windows 11, Java version 8 update 451

3) I don't have a memory setting, but I added the -Xmx1024m to the Runtime Parameters.  Didn't seem to make a bit of difference.  I still get the error.  BTW, I have 64GB of RAM, and my 3D CAD programs use every bit of it.