PLM / Not Connected ??? (2413U)

[jim_]

Everything was running fine until dusk tonight, then no lights turned on at dusk.   After a short trouble shooting exercise, checked tools / diagnostics / PLM info / status => (Not Connected)

Factory reset the PLM, changed the USB cable to new, swapped the PLM and Zmatter USB ports (power cycled EISY for each change) ...  PLM remains Not Connected

Where can I see an OS message that shows USB device status ?  or log message that documents PLM failure ?

NOTE  :  The EISY is always popping up "System Busy" do not unplug ...  the pop-ups have no information and and take 20+ minutes to close after each reboot

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Assuming the 2413U is dead , ordering one will take many weeks to obtain where I live ... (Thanks Mr Trump)

How do I go back to my 994 ?   98% of the config would be identical ... I have 95% insteon and 5% zwave

Is there go back guide ?

 

[Techman]

What's are your firmware and UI versions

On your configuration tab, is Insteon support checked

The USB PLMs are back ordered and not expected to be available until November

 

 

Edited 22 hours ago by Techman

[Guy Lavoie]

You mention going back to the ISY994... do you have a separate PLM for it? If yes, it might be simpler and faster to get a USB to serial adapter for it, and use that to connect it to your eisy.

[paulbates]

I'd recommend submitting a ticket before taking more direct actions. This problem is not on the "usual suspect" problem list

https://universal-devices.com/my-tickets

[jim_]

10 hours ago, Techman said:

On your configuration tab, is Insteon support checked

Thanks for the tip Techman,  Insteon was NOT checked ... 

Now, how does an option mysteriously change?  I checked and found the last time I logged into eiesy was Aug 14 ... so exactly how does an option that was set 2 years ago become un-checked ?

Fast forward, every Insteon device was NOT responding once the PLM showed connected. After many hours of manually Restoring Devices or Write updates to each device ... eI now have every Insteon device back on line execpt for 1 motion (2844). Some were extremely stubborn particularly 3 or 4 way slave switches. 

Scenes that involve a KPL work, example garage door opener via KPL button or a 3 / 4 way light switch. BUT anything involving programs will NOT run. Some programs show true status, others show no change in status when something is triggered.

My nightly dusk program just started,  none of the lights in program are turning on e.g. Kitchen Sink. From admin console, I can turn the Kit light on / off no issues.  

Anything with timers will not run ... e.g. 

Fireplace Fan Timer 

If
        'Fireplace Fan 4F.E4.85' Status is On
Then
        Wait  1 minute 
        Set 'Fire Place Fan' Off

I created a new timer, using a test switch and it works 

AAA test

If
        'AAA Test Switch' Status >= 1%
Then
        Wait  10 seconds
        Set 'AAA Test Switch' Off

I'm completely confused on how to debug this issue 

I opened a ticket ... 

I just found a new twerk ... all switches can be controlled by the admin console, but if you manually turn on / off a switch, the console never see's the state change. Watching the event viewer ... manual changes are not logging 

 

 

 

 

 

Edited 12 hours ago by jim_

[Brian H]

You said you factory reset the PLM.

So it was cleaned out of all information and you had to restore all the data.

Edited 12 hours ago by Brian H

[Techman]

@jim_

Not sure how your insteon support became unchecked. It's possible that you may have accidentally clicked it. At least you're back in business without having to buy a PLM

What are your firmware and UI versions?

As @Brian H mentioned, a factory reset on your PLM erased all it's data. What you needed to do was a "Restore PLM"  assuming you have a viable and current backup.

After you get everything working be sure to do both an ISY backup and a Zwave backup

Here's the restore PLM info:

Click on the Battery icon at the top. This will prevent EISY from trying
to update programming on your RF devices which are probably in sleep
mode

Click on the Restore Modem (PLM) menu option
In case EISY cannot communicate (or decides not to if it’s an RF device
during the process, you will have a series of nodes with green 1011 icons in
the device tree. For each one of those nodes:

If an RF device, ensure that the device is in Programming mode (awake)
Right mouse click | Write pending updates

If the above procedure fails on many of your devices, it's highly recommended that you
follow the instructions for Restore Devices.