IoX Launcher will not load LAN Console

[Will T]

I am running an ISY994i Version 5.0.15A o  Windows 10

Everything was working fine, until a few days ago.  I wanted to tweak some programs, and when I went to load the LAN console using the Iox Launcher nothing happens.  The cloud version works, but none of my programs are there. All existing programs are working, I just can't access the ISY. 

Below are the things I have tried:

• Rebooted the network
• Rebooted (power Cycled) my PC
• Power Cycled the ISY994i
• Cleared the Java Cache
• Reloaded start.jnlp
• Cleaned contacts on the SD card
• Temporarily disabled my firewall

I want to migrate to eisy, but I need to get at my stored programs.

Does anyone have any ideas?

[Techman]

Do you have a VPN, if so disable it.

Do you see your your ISY in your router?

Check your ISY power supply

What happens when you try to access your ISY via the IoX Launcher using the LAN option, any error messages?

Edited Thursday at 11:21 PM by Techman

[Will T]

Hello,

I don’t have a VPN. I do see my ISY on my router. 
When I try to launch using the IoX launcher with the LAN option, it just stalls. The lights on the ISY flash briefly, but nothing happens. 
I have to close the launcher to try again. The cloud function works, but my programs don’t show up. 

[DennisC]

16 minutes ago, Will T said:

When I try to launch using the IoX launcher with the LAN option, it just stalls. The lights on the ISY flash briefly, but nothing happens. 

Try this:

https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_is_very_slow_or_hangs

 

[Will T]

Hi Dennis,

 

I have already changed it to -Xmx1024m. That didn't help.

I have another ISY994i that was in another location and no longer used. If I swap the SD cards will my programs, variables and devices import to the other ISY?

I just need to get the system up and running long enough to do a backup so I can migrate to eisy.

The many programs run fine, I just can't access the ISY on my LAN.

[DennisC]

7 minutes ago, Will T said:

I have already changed it to -Xmx1024m.

Try following the instructions in the link I provided above, which indicates:

• -Xmx512m

There have been some instances where too high a valve prevents the admin console from loading. Be sure to delete Java cache (all 3 boxes) and download a new start.jnlp from UD website.

[Will T]

Hi Dennis,

That didn't work either.  I am thinking about swapping SD cards and firing up the other ISY I have.

[Will T]

I just noticed that when I choose Cloud with the IoX launcher, I get an error message

[LIB_ERRORS-403]  If I hit the OK button, I am able to view the console, but my programs will not load.

[Will T]

I have an older ISY994i, and I tried hooking it up to the network and powered it on.  The Iox Launcher worked fine, and I was able to access the Admin Console on my LAN.  Of course, it was from another system, the firmware was outdated... But I was able to launch the LAN version. I now know that I am not having firewall, Java, or network issues.

When I go back to the ISY I am having trouble with, I am left with the speculation that there is either a hardware problem with the ISY, or an SD Card issue.

What information is stored on the SD card?  If its a hardware issue, and I swap SD cards with the ISY that connects, will all the properties (plug ins, programs, devices, etc...) be ported over with the SD card?

 

[Techman]

It sounds like your SD card,  You should try removing and cleaning its contacts with a soft eraser again. The contacts have a tendency to oxidize. Ttake a look at this article.

ISY-99i/ISY-26 INSTEON:Replacing/Formatting an SD Card - Universal Devices, Inc. Wiki

 

[Will T]

I'm pretty sure its the SD card.  I put it into the older ISY, and got a flashing error light on the front of the ISY.  Although that could have been some other type of mis-match associated with swapping cards.

I'm left with a bad SD card, containing all of my programs, that work just fine (which is hard for me to understand, because they don't show up on the Cloud version).  My backup is older (My Bad).

Is there any way to recover my programs, variables, and plug-ins from the card using a computer?  I have a micro SD adapter?

[Techman]

If you don't have a current backup then you'll probably lose your prgrams, etc.

As a last resort try cleaning the contacts again

 

• Error light blinking: ISY cannot communicate with the SD Card. Please ensure:
  • The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY
  • If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult Replacing/Formatting SD Card

Edited 4 hours ago by Techman

[Will T]

To All Who Have Helped:

Many thanks!

As a last ditch effort, before replacing the SD card with a new one, I put the card in an adapter and copied the files on it to a directory on my computer for safe keeping.  I opened a command prompt and ran CHKDSK (without the fix parameter).  I ejected the card, put it back in my ISY994i and plugged it in.

The Iox Launcher immediately loaded the LAN console!  My password wouldn't work, so I tried admin.  It came right up, programs, scenes, zwave, variables, EVERYTHING.

First thing I did was a backup.  I closed the console, restarted it in LAN mode, and it all works.

After all that, I have no idea why, but thanks to all who have helped!

[Guy Lavoie]

We love happy endings!

But...make a backup or three, right now! And clean the contacts on your SD card. Then you'll be all set for a while yet.

[Techman]

@Will T

Being that you now have a current  backup it's probably a good idea to replace your SD card with a high quality 16 or 32 Gb card, especially if you plan on using your ISY for a while