Z-Wave Menu - No Backup Option

[StangManD]

I'm following the instructions line by line before updating my system to OS14.3 and IoX 6 for the new eisy-ui experience however in the instructions, it's telling me to go to the Z-Wave menu and select Backup when in the admin console.  I do not have a "Backup" menu option.

 

I'm currently up to date on OS 14.1 release P6 and IoX 5.9.1_18.

I am running the Universal Devices ZMatter USB Dongle as well and control both Zigbee devices and Z-Wave devices from it.

 

Can someone help me understand if this is something I need to worry about or not prior to clicking the "update packages" button?  Last week I ran the update packages button successfully a couple times to make sure I was fully up to date before they did the final big release.

 

I have also backed everything else up at this point (I do this regularly) but have never gone into Z-Wave to even look for a backup option... however there isn't one to be found.

 

Please advise.

 

Thank you in advance!

[xlurkr]

Any chance you had another dongle (like Zooz) before ZMatter?  That was the case for me, and at the time "upgrading" was not automatic, and the backup was not included in the support for the other dongle.  I fixed it by choosing "upgrade to ZMatter" or something like that in one of the menus.  Then "backup" and other options started showing up for me.

-Tom

[jkmcfadden]

You are saying that you don't have this?  I am on 5.8.4.  If not you might need to open a ticket unless someone else has an idea.

[StangManD]

@xlurkr - Yes, I did have a Zooz 700 USB stick prior to the ZMatter dongle however I already went through that process back when I replaced it.  So are you saying you clicked the migrate button in the Configuration tab, then those showed up?  I'm afraid that I'm going to break what works just fine by doing that though... what was your experience by clicking the migrate button, did it take you through other setup steps or anything?

 

@jkmcfadden - Yes, I do not have those options in my menu.  This is what mine looks like:

 

 

[jkmcfadden]

I wonder if it is now automatically included in the normal backup with the newer version.  It is annoying to have to remember to do it because it apparently becomes embedded in the normal backup anyway.  UD Support should be able to answer.

[StangManD]

Thank you... and I agree,  I usually do my "rounds" and go back up PG3, IoX, and HomeAssistant (I know that's not their deal but it's part of my backup process).  Adding one more wouldn't be the end of the world but agree, would be nice to catch it all in one place somehow.  I do realize this all lives on a VM environment ultimately anyway so some of that is inherent I suppose.

 

I've created a support ticket and will report back what their suggestion and resolution is.  Thanks again for your responses.

[xlurkr]

3 hours ago, StangManD said:

@xlurkr - Yes, I did have a Zooz 700 USB stick prior to the ZMatter dongle however I already went through that process back when I replaced it.  So are you saying you clicked the migrate button in the Configuration tab, then those showed up?  I'm afraid that I'm going to break what works just fine by doing that though... what was your experience by clicking the migrate button, did it take you through other setup steps or anything?

 

I did click migrate - sorry that I forgot what it was called.  And it did have some side effects.  Afterwards, the nodes for my Schlage lock changed.  There are fewer of them, and they have different displays and controls on their pages than the prior ones.  The ones I needed were there, though, so I didn't look into it any further.  I also made a mental note to remove and readd the lock someday, but I have not done so.

-Tom

[xlurkr]

I should have checked my old posts before replying.  Apparently, I excluded the lock, migrated, and readded it.  Maybe that was a mistake?  Anyway, everything is working.  I also seem to recall that I was worried about security levels (S2 vs. S5) because their weren't as many choices when I originally added the lock.  Maybe my mental note was about posting about the node I ended up with and asking other Schlage owners if theirs looks the same.

-Tom

Sorry, S0 vs. S1 vs. S2 security.  Or none.  Clearly I'm no expert.

-Tom

[StangManD]

Thank you... yeah my Z-Wave and Zigbee devices that run off of this device are simply water alarms and an alarm siren for now.  Nothing crazy and only 5 total devices anyway.  If I have to remove them all and re add them it wouldn't be the end of the world, just want to make sure I do whatever it takes right.  I'll keep you posted.  Thanks again

[plumcrazy426]

I have the same problem, but I have never had any other z-wave dongle than the Zmatter one.  Also running 5.9.1 OS 14.1.  Anxiously awaiting response to your ticket.

[xlurkr]

@plumcrazy426 Maybe the "migrate to ZMatter" thing was a matter of timing, and not whether you had a previous dongle?  Or if it was internal vs. external (mine is internal)?  I don't know.  Anyway, if you have that "migrate" menu option you could always try it.

-Tom

[StangManD]

Still going through support, they rock.  As of now, it was mentioned that I am seeing the original Z-Wave menu and I was asked if my Z-Wave nodes begin with "ZW" or "ZY".  Mine begin with "ZW", which evidently "matches" the old original menu, so I'll let you know what that means as to what they are having me do to address/fix when I hear back.

[xlurkr]

Yes, after migrating, mine went from ZW to ZY.

-Tom