Unable to connect to EISY after update to IoX 6.0

[sfroach]

Used Android UD app to update EISY to IoX 6.0.

After 30 minutes, UD App reported 'over 20 minutes....'.(don't remember complete message).

Cycled EISY power off & on.

UD App now reports 'Attempting Connection...  ISY not on line'.

Help please.

Thank you, Steve

Edited Tuesday at 10:03 PM by sfroach

[larryllix]

9 hours ago, sfroach said:

Used Android UD app to update EISY to IoX 6.0.

After 30 minutes, UD App reported 'over 20 minutes....'.(don't remember complete message).

Cycled EISY power off & on.

UD App now reports 'Attempting Connection...  ISY not on line'.

Help please.

Thank you, Steve

Open a ticket with UDI. They will be on you in hours usually. Not on Saturdays though.

[apostolakisl]

Fastest way to fix this is to order an mSSD card adapter for USB from Amazon and UD can hook you up with a download of the image file and you can re-flash the image onto the mSSD then restore your backup.  Hopefully you have a backup.  The only issue I ran into doing that is the flashed image only paritioned 3GB of space on the mSSD which was too small to do upgrades.  I had to SSH into my Polisy and execute some commands to increase the partition size to fill the entire SSD.  I did this a couple days ago and posted a video telling you how.  After I enlarged the partition I did the upgrade to 6.0.0 and it worked perfectly.

 

This is the one I got.  I assume Eisy uses the same style ssd as Polisy.

https://www.amazon.com/Adapter-ELUTENG-Converter-Portable-External/dp/B07VP2WH73/ref=sr_1_7?crid=1B5LFI4GCO8SG&dib=eyJ2IjoiMSJ9.917HGoA5zAb08l1BH2p81mFvt_dBzbsYgI92HImShDxiomYeSJgzAjJVWhkdW6MLmBB_s0vyZGe43W8IBXQOAuMDpk4JEtB6DbjlIFuki9gUrSWOnyznuEuRtMUDu6wCoDK0RWZl1t6RAWbr4qebZc3V-FfxIer9Ji3PvUyNwyVdZIYrvjkbeEj-ZE-_wGWu3g7-34cUWVHlRhqOhYNWhwcPOiloF9Un0O4onONKJJs.-eI_Kjixzuvh9BNRi3yZqwopvWOW8wsZm3LVrUyIigQ&dib_tag=se&keywords=mssd%2Badapter&qid=1759345402&sprefix=msd%2Badapt%2Caps%2C202&sr=8-7&th=1

Edited Wednesday at 07:04 PM by apostolakisl

[sfroach]

Thanks for the response.

Via a support ticket, I received an 6.0 image file & using RUFUS down load & my USB stick was able to re-flash the EISY. Then used a EISY IoX backup to restore. 

I'm fixed.

 

[apostolakisl]

1 minute ago, sfroach said:

Thanks for the response.

Via a support ticket, I received an 6.0 image file & using RUFUS down load & my USB stick was able to re-flash the EISY. Then used a EISY IoX backup to restore. 

I'm fixed.

 

I would recommend checking your file system to make sure the image didn't flash a 3GB partition.  SSH into eisy and execute the command df  and it will show you your SSD memory situation.