Zooz Zen71 cannot associate

[SteveT]

I am trying to temporarily user an older ISY994 and have issues getting the Zooz Zen71 switches to join my Z- Wave network..

I was able to get an older Aotech binary switch online, but these do not seem to be visible within discovery even when the other switch is close - ideas?

For association, the directions indicate 3x the top paddle.  I also tried excluding, etc. no dice.  The ISY994 just does not see it.

I have the Z-wave board (500 series - I believe) - without the antenna.

Thank you!

Steve

[Techman]

Try doing a factory reset on the switch, then an exclusion, inclusion on the ISY

HOW TO FACTORY RESET THE ZEN71

• Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking.
• Release the paddle and immediately after, tap the lower paddle 5 times to complete the reset.
• The LED indicator will flash blue 3 times and turn red for 3 seconds to confirm a successful reset.