My ISY takes a long time opening up the Admin Window

[C Martin]

OK, My ISY 99 is taking a long time opening up. Sometimes it takes 30 to 40 seconds. Many times, I have to reload the ISY because it doesn't open with any statuses showing.

This has been happening for a while now and I don't think things are any worse or better.

I am using Chrome as my default browser. I have also tested this anomaly with Firefox with the same results.

I am using a Windows 7 Pro O/S.

I have also cleared my Java cache, just to be sure.

Any ideas?????

 

Clarence Martin

[C Martin]

I re-tested and the initial window takes about 30 seconds to open and the admin ISY log-on window takes about another 30 or so seconds to load.

[Michel Kohanim]

Hello Clarence,

 

Two questions:

1. How many devices/scenes do you have?

2. What URL do you use to access your ISY?

 

While waiting for answers, please try:

http://www.universal-devices.com/99i/admin.jnlp (I think you used to use this on your MAC, no?).

 

With kind regards,

Michel

[C Martin]

Hi Michel,

I haven't talked to you in a while. Good to hear from you.

 

I only have a handful of devices. I am a small time operator - less than a dozen. I don't use scenes anymore because I have a feeling that there are some inherent memory problems with the Insteon Devices - just a personal side note. But it may help to understand that I may have a lot of program code for my system. I have about 80 Programs in my system. I am pretty efficient with my coding. Most of my programs take ten lines of code or less. I use folders and sub-folders extensively.

My short cut uses the following call: "C:\Program Files\Google\Chrome\Application\chrome.exe" --app="http://isy/admin".

For some reason my "My Lighting" shortcut seems to be very verbose. This is from the properties info from the "Shortcut".

 

Maybe the problem could be due to my IExlporer exe. It has a tendency to get lost with Windows 7. It sometimes gets locked up and has to re-start.

 

My Windows XP Computer does not take quite that long to run. I am using Slim Browser on that computer. The "Java" icon comes up clearly with its animation on that computer and not on the Windows 7 Computer.

 

Interesting.... I truly suspect it my Windows 7 install....

 

Clarence

[Sub-Routine]

Hi Clarence,

 

I think your Java install may be an issue. Please go to http://java.com/en/ and download and install the latest Java.

 

Is your PC a 64 bit? You should have entries in Program Files and Program Files (x86) for both Java and Internet Explorer, though I don't know what IE would have to do with Chrome or Firefox.

 

Rand

[C Martin]

Thanks Rand,

 

I will download and try it.

 

Clarence

[C Martin]

Hi Rand,

I downloaded the new Java. It seems to open the Chrome Window better...

The last time check - it took about 1 minute to get the Admin window loaded.

Once the ISY is up and running, if I re-click the "My Lighting" short cut, the Admin window comes pretty quickly.

So, there still seems to be a problem.

 

Clarence

[C Martin]

anther question.....

 

Does the ISY go into a sleep mode?

Maybe having a hard time waking?

 

Clarence

[Sub-Routine]

The first time you open the console Java has to load. After that Java is already loaded so the console will be quicker to start.

 

Timed on my W7 with Firefox took 15 seconds to open Java and another 5 seconds to bring up the login prompt. I am using Trend Micro which I imagine runs a process check. Which virus checker do you have installed?

 

No, the ISY never sleeps. Does the html interface - http://isy - open immediately? http://isy/devices? Those pages don't use Java.

 

Rand

[C Martin]

Hi Rand,

 

Good Call!

As soon as I read your post, I knew you hit the "Nail on the Head".

I am running PC Tools Internet Security and as soon as I turned it off, My ISY started up in a few seconds compared to before. I guess that this software is pretty aggressively checking things out, so I need to see if I can throttle it down for the ISY.

For all of you kiddies out there,

This is the reason that Forums like this are so important.

The knowledge Exchange is a real winner. We depend on each other to provide some information that sometimes we can't see, because we are so caught up in the problem.

 

Thanks,

 

Clarence