Good Evening!

Trying to resolve an issue. I have 2 switches operating one light. one is a switchlink, one is an Icon switch and the other is a keypad. All three switches turn on the light just fine but the console will not turn it on with any of the three switches. They click and change to "on" (or "off") but the actual light does not come on. I would like to resolve this so I can use Alexa with it. Any ideas?

You would need to create a program to detect the status change of the two switches, and turn on the light. Something like this:

If icon status is On

Or keypad button status is On

Then Turn on switchlinc

Operating the secondary switches manually has them send out the comnands due to links, but status changes caused by external commands (between the controller and secondary switches) only update them, not having them send out commands.

Literally speaking switchlink and icon are older brands and maybe were setup in the distant past?. Something to know first is that you can not turn on an N-way by turning on an individual switch. You have to create a Scene entry in the portal for the switches and use their scene. Turning on an individual switch will not work

Several other things it could be

#1 Is there a chance you linked them at the switch using Insteon's manual linking, as opposed to doing it by creating an Insteon scene in the admin console? The symptoms you are seeing have that as one explanation.

If you don't know, click on each switch in the admin console and look on the far right... do they show scene participation?

If no - create an Insteon scene, with all 3 as controllers from the linking menus. Turn the scene on and off as described above

#2 If yes - and all three are participants in that same scene, right click on any one of them, it does not matter, and click "restore device". Turn the scene on and off as described above

To add support to the others' diagnosis, turning on a switch from the admin console will NOT cause linked devices to respond. This is normal. @paulbates and @Guy Lavoie have given you good feedback and viable options to which I add a third (requires the use of polyglot). This approach has become one that I like:

Create a virtual switch from the applicable polyglot node server and add the virtual switch to your IoX scene, as a controller, that contains your keypad and two switches. Add the virtual switch to Alexa. Unlike real switches, I find that activating virtual switches from the admin console (or Alexa) do cause linked devices to respond.

Edited Saturday at 12:09 PM2 days by oberkc

Great feedback - Thanks! I am sure one of these are the issue. I will start working on it and report back!