I selected update, which it did, and now I can't log into the Eisy from IoX launcher. It does not seem to know my username or password (probably password) any more. I can log into it using the user name and password with eisy.local

I cleared the JAVA cache and all programs already. Did not help.

How do I fix this?

Does the login box say "use your IoX login name and password". If not, does it ask for your portal login (email) and password ? Just make sure you're using the right ones

8 hours ago, DJonas said:

I selected update, which it did, and now I can't log into the Eisy from IoX launcher. It does not seem to know my username or password (probably password) any more. I can log into it using the user name and password with eisy.local

I cleared the JAVA cache and all programs already. Did not help.

How do I fix this?

If the IoX launcher is showing v6.0, you need to use your portal login credentials.

I am confused. Maybe I don't understand what the "portal" is. I thought that was where I had additional add-ons setup and I've navigated to that information from within the UD program launched with the icon. I am not aware of a separate username and password for the "portal".

So I guess the question is how do I reset my password in the "portal".

Thanks, Confusion gone. I figured out (fount) the portal user name and password. Why the change?

8 minutes ago, DJonas said:

I am confused. Maybe I don't understand what the "portal" is. I thought that was where I had additional add-ons setup and I've navigated to that information from within the UD program launched with the icon. I am not aware of a separate username and password for the "portal".

So I guess the question is how do I reset my password in the "portal".

The portal address is: https://my.isy.io/index.htm

This is a UD website that allows exterior connection with out opening ports and additional services. It is a paid subscription for a nominal fee.

UD is moving to single sign on for all services.

Dennis, Thanks. It isn't that I am new to the Eisy, I set most things up many years ago when I had the original Isy, The problem is that I rarely need to access to modify anything and I am old and forget.

I think I have it back on track.