I have been using Schlage BE469ZP locks for a while now, but they are really starting to frustrate me. At my old house I had an ISY994 with a 300 Z-wave board, and the Schlage locks had been rock solid for years. At my new house I have an eisy with a ZMatter dongle, and these same locks are now extremely flaky. They will sometimes randomly lock up so that I can't use the keypad, they will stop accepting remote commands, or they will simply stop communicating with the eisy altogether. In order to fix this problem, I sometimes have to literally remove and then re-add them to the eisy.

Does anyone have any deadbolts that they are using with the eisy / ZMatter dongle that they actually like? At this point, I'll happily throw these Schlage locks into the trash if there is a better solution.

Edited Thursday at 05:48 PM2 days by gweempose

Hi Gweempose,

I've been using the SchlageBE469ZP deadbolts without any hiccups. Part of the reason I selected this deadbolt is it matches the other locksets I have in the house. I'd have preferred a lock that would do reporting on who entered based on code entered and other statics that you get with the higher grade locks, but these work well enough. I've not had any problems with remote locking/unlocking or reporting. I'm using an eisy to control the lock through the Z-wave dongle.

Since you've changed your configuration/location and you are having issues, I'm wondering if your Z-wave network is robust enough (has enough devices to be reliable)? You might try adding some Z-wave plug in devices that can help repeat the signal since the plug in devices are relatively cheap for testing? When I started using Z-wave I added several Third Reality plug in switches around the house to act as repeaters. You might have some interference or structure that is blocking some of the signal so try boosting the signal before you give up on the locks.

I would consider the possibility that it is not the lock, itself, that is the root cause of your problems. I use one of the Schlage BE469 with zmatter dongle and it works quite well for me. Barring a faulty lock, I believe it is unlikely that your problems are due to some inherent incompatibility between the lock and EISY/Zmatter.

I recently experienced some "flaky" zwave performance with some outlets and blinds. With much help from UD I isolated it to one failing zwave device that was causing the communication between other zwave devices to fail. Zwave appears to create communication path between the hub and each device, with specific devices acting as repeaters along that path. When one of those devices along the path fail, communication between the hub and other zwave devices for which the failed device is part of the communication path will also fail. Perhaps, in your case, the communication between the hub (EISY) and lock is compromised for some reason. Range? Other zwave devices? Batteries?

I also became a little more comfortable with the function of network healing, neighbors, and the zwave log. You might experiment with watching the log while you exercise the lock from the EISY. Watch for errors to see if there are potential clues. You might try updating the neighbors or rewriting the device links to the lock. Of course, there are no guarantees that this will work, but it might provide some insight into why you are having some problems.

I have these locks also

These locks do not conform to the Z-Wave Standard. Any lockup of the physical device would not be caused by eisy, so the device may be starting to malfunction in addition to compatibility issues.

See the following to "fix" the compatibility issue: https://wiki.universal-devices.com/UD_Mobile#Schlage_Locks

I have been using the Yale yrd120 since 2016 in a very northern climate. I have three of them and have never had a problem. I do have cheap plugs randomly around Yale_Real_Living_Brochure_8.5x11_099800.pdf house to help with the signal as they are separated from the EIsy by quite a distance.

I use Kwikset with Samsung Smarthings at a second house and have had continuing problems with them from corrosion to them randomly going into a locking mode and not stopping unless you get a screwdriver and remove the batteries!

Good luck!