Good morning!

On UDM, current version on android (I couldn't find the version number), IoX 6.0.4 and PGx 3.4.11

If I go to Settings>Plugins>YolinkLocal, the 4 dots just keep spinning, after about a minute I get this popup:

After this I cannot access any plugins for maybe 5 minutes. Once I go back in, if I click on any plugins before trying to access YolinkLocal, I can gain access to any but not YolinkLocal.

I looked for a way to download any logs in UDM but didn't find any.

What should be my next step?

-Tim

11 hours ago, TJF1960 said:

Good morning!

On UDM, current version on android (I couldn't find the version number), IoX 6.0.4 and PGx 3.4.11

If I go to Settings>Plugins>YolinkLocal, the 4 dots just keep spinning, after about a minute I get this popup:

After this I cannot access any plugins for maybe 5 minutes. Once I go back in, if I click on any plugins before trying to access YolinkLocal, I can gain access to any but not YolinkLocal.

I looked for a way to download any logs in UDM but didn't find any.

What should be my next step?

-Tim

If I remember correctly, UDMpbile has been having some issues connecting with pg3. Try searching for a post from Javi about it.

If this is happening when you are in your network and you are using local connection in setup, try removing the local setup.

If I am remembering all of it, it has something to do with the local connection.

Don't remember if the fix is out yet, but make sure you are on the latest version.

@DennisC, thank you for the heads up. I am not sure that is what is going on though.

I can open any of my 20ish plugins in system>plugins except for the one. Once I try to open that one is when I get the error above.

-Tim

16 minutes ago, TJF1960 said:

@DennisC, thank you for the heads up. I am not sure that is what is going on though.

I can open any of my 20ish plugins in system>plugins except for the one. Once I try to open that one is when I get the error above.

-Tim

Are you on the latest version of UD Mobile? If so, I would suggest opening a support ticket.

Yes I am on the latest.

Thanks, I think I will open a ticket.

-Tim

It is a UD Mobile limitation for remote, works locally in pre 6.x firmware.  Local PG3 connections are currently broken in UD Mobile as we are migrating away from separate local and remote credentials, like eisyUI. If you are local use eisyUi on web until fixed.

Thank you.