I have two ISY's connected to UD mobile. I made a bunch of changes to one of them and re-synced it. I got some error about a node definitions file if I recall and now none of the nodes on that 1 ISY work. My favorites folder had bunches of stuff from that ISY disappear. Further syncs show no error but don't fix it. @Javi The other isy seems to be normal.

I restored a backup from a few months ago, and all is normal for how it was at that time. But when I do a synchronize, it breaks again. I got no errors, but my nodes are either missing, not configured correctly, and nothing populates.

This isy is running 6.0.4. I haven't made any changes to the ISY firmware since I upgraded to 6.0.4 however long ago that was (not long after it was first introduced). The changes I made that needed sync'ing was I added a new PG node and moved a PG2 node to PG3 and deleted a few devices and changed a few programs.

EDIT I tried uninstalling ud mobile and clearing all data. Again, the sync results in the same non-functional ud mobile. Restoring the backup gets it back to a working ud mobile as it was at that time.

Edited yesterday at 03:29 PM1 day by apostolakisl

I'm not sure, if synch does not show errors then something is missing in the configuration. UDM will prompt for backup if it will remove anything not updated after synchronization. Does it suggest creating a backup?

First try legacy synchronization, Settings Tab > User Preferences > Use Legacy Synchronization, then synchronize.

Edit: You must be on 6.0.5 there are known issues in 6.0.4.

28 minutes ago, Javi said:

I'm not sure, if synch does not show errors then something is missing in the configuration. UDM will prompt for backup if it will remove anything not updated after synchronization. Does it suggest creating a backup?

First try legacy synchronization, Settings Tab > User Preferences > Use Legacy Synchronization, then synchronize.

Edit: You must be on 6.0.5 there are known issues in 6.0.4.

I'm still on 6.0.4 and did legacy sync and at first glance it seemed to have worked.

@Javi

I am still having issues with the names of thermostats I added. For Example,

Venstar AHU1 Conf (this is fine, displays as expected)

Venstar AHU3 Lobby (this displays as Venstar AHU3 it cut off the Lobby part)

I open the full device dashboard page and the full name is there, I try to edit the name, hit save, but it doesn't save it.

I'm not sure, I can not replicate. If not on 6.0.5, it is possible there was a bug which was fixed in 6.0.5.

Is there an error message?

3 hours ago, Javi said:

I'm not sure, I can not replicate. If not on 6.0.5, it is possible there was a bug which was fixed in 6.0.5.

Is there an error message?

From this screen.

I have the edit enabled, I change the name (just deleted the AHU3 part). I hit "save" in the upper right corner that shows up after I start editing, it does the little swirly thing for a couple seconds and takes me back to the previous page. But nothing changed. Same name (which is apparently too long and it is cutting off the word "lobby"). And if I hit device dashboard again, it returns me to the page shown above with the name still un-edited.

This ISY is running 6.0.4