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ISY Lockup Issues

hart2hart
in ISY994

Featured Replies

Posted

A couple weeks ago I found that my ISY was locked up. It had not been rebooted in a long time so I restarted it and it worked fine. In last few days, the same problem has occured 5 times. The ISY will not respond to admin console requests, web server requests, or to the HomeSeer plugin. It just locked up and before I could plug in a serial cable to view via RS232 interface we had a power outage .. it restarted and looks okay.

 

 

What should I look at now or after it locks up again? The error message in the HomeSeer log follows:

 

8/14/2010 5:40:18 PM ISY Insteon COMM: ISY network communication failed to read message data: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

  • Author

Following is from HyperTerminal when restarting ISY

 

Starting the Device

Starting Device Communications Services

Initializing the Driver

PLM: E.D9.1 v72

 

Starting the SSDP Agent

Starting the Secure Web Server

Starting Telnet Service

Starting Module Services

H_ERROR:-110022 : /CONF/ELEC.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/E] a=[null]

H_ERROR:-110022 : /CONF/ADR.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/A] a=[null]

H_ERROR:-110022 : /CONF/FYP.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/F] a=[null]

H_ERROR:-110022 : /CONF/WEB.CFG

 

Starting the Schedule/Trigger Service

LOGGER:-110022 : n=[null] c=[/CONF/W] a=[null]

Starting IR

Query All Devices

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

Waiting 2sec to start 'A' to abort

Configured IP = 0.0.0.0

Configured Mask = 0.0.0.0

MAC Address= 00:21:b9:01:01:64

 

--- Product : (1050) ISY 99i 1024 IR ---

 

 

Max Nodes & Scenes: 1024

Starting ISY

Configuring the File System

Loading System Configuration

Refreshing Device Configurations

Loading Nodes Configuration

Starting the Logger Service

Starting the Time Services

Initializing SSL Services

SSL Key Size: 512

SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3

Starting the Alarms & Notifications Service

Retrieving Nodes

Starting the Logical Device Updater Service

Binding the UPnP Device

Starting the Security System

Starting the Sheü

Please Log in

 

Username:

Starting the Device

Starting Device Communications Services

Initializing the Driver

PLM: E.D9.1 v72

 

Starting the SSDP Agent

Starting the Secure Web Server

Starting Telnet Service

Starting Module Services

H_ERROR:-110022 : /CONF/ELEC.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/E] a=[null]

H_ERROR:-110022 : /CONF/ADR.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/A] a=[null]

H_ERROR:-110022 : /CONF/FYP.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/F] a=[null]

H_ERROR:-110022 : /CONF/WEB.CFG

 

Starting the Schedule/Trigger Service

LOGGER:-110022 : n=[null] c=[/CONF/W] a=[null]

Starting IR

Query All Devices

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

H_ERROR:-10103 :

 

H_ERROR:-10011 :

 

LOGGER:-10103 : n=[null] c=[null] a=[null]

LOGGER:-10011 : n=[null] c=[null] a=[null]

Waiting 2sec to start 'A' to abort

Configured IP = 0.0.0.0

Configured Mask = 0.0.0.0

MAC Address= 00:21:b9:01:01:64

 

--- Product : (1050) ISY 99i 1024 IR ---

 

 

Max Nodes & Scenes: 1024

Starting ISY

Configuring the File System

Loading System Configuration

Refreshing Device Configurations

Loading Nodes Configuration

Starting the Logger Service

Starting the Time Services

Initializing SSL Services

SSL Key Size: 512

SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3

Starting the Alarms & Notifications Service

Retrieving Nodes

Starting the Logical Device Updater Service

Binding the UPnP Device

Starting the Security System

Starting the Sheü

Please Log in

 

Username:

Starting the Device

Starting Device Communications Services

Initializing the Driver

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

PLM: E.D9.1 v72

 

Starting the SSDP Agent

Starting the Secure Web Server

Starting Telnet Service

Starting Module Services

H_ERROR:-110022 : /CONF/ELEC.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/E] a=[null]

H_ERROR:-110022 : /CONF/ADR.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/A] a=[null]

H_ERROR:-110022 : /CONF/FYP.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/F] a=[null]

H_ERROR:-110022 : /CONF/WEB.CFG

 

Starting the Schedule/Trigger Service

LOGGER:-110022 : n=[null] c=[/CONF/W] a=[null]

Starting IR

Query All Devices

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

LOGGER: -2 : n=[13 48 FB 1] c=[ ] a=[ ]

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

LINK: Cannot write high water byte: FF8 : 0 : to device A 34 B9 1

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

LINK: Cannot write high water byte: FF8 : 0 : to device A 34 B9 1

LINK: Cannot write high water byte: FF8 : 0 : to device A 34 B9 1

LINK: Cannot write high water byte: FF8 : 0 : to device A 34 B9 1

LINK: Cannot write high water byte: FF8 : 0 : to device A 34 B9 1

LINK: Cannot write high water byte: FF8 : 0 : to device A 34 B9 1

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

H_ERROR:-140005 : Net Module Rule: 14

 

LOGGER:-140005 : n=[null] c=[Net Mod] a=[null]

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

H_ERROR:-110022 : /CONF/A34B9.REC

 

H_ERROR:-110012 : /CONF/A34B9.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/A] a=[null]

Log file open failed /LOG/A.LOG

 

H_ERROR:-100002 :

 

LOGGER:-100002 : n=[null] c=[null] a=[null]

LOGGER:-100002 : n=[null] c=[null] a=[null]

H_ERROR: -2 : [uNKNOWN ] 02 E1

 

LOGGER: -2 : n=[null] c=[[uNKNOW] a=[null]

Installed Modules:

1. (21010) Open Auto-DR

2. (21040) Networking Module

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

H_ERROR:-140005 : Net Module Rule: 1

 

LOGGER:-140005 : n=[null] c=[Net Mod] a=[null]

 

Password:

Authentication failed

 

Please Log in

 

Username:

Password:

Authentication failed

 

Please Log in

 

Username:

Password:Waiting 2sec to start 'A' to abort

Configured IP = 0.0.0.0

Configured Mask = 0.0.0.0

MAC Address= 00:21:b9:01:01:64

 

--- Product : (1050) ISY 99i 1024 IR ---

 

 

Max Nodes & Scenes: 1024

Starting ISY

Configuring the File System

Loading System Configuration

Refreshing Device Configurations

Loading Nodes Configuration

Starting the Logger Service

Starting the Time Services

Initializing SSL Services

SSL Key Size: 512

SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3

Starting the Alarms & Notifications Service

Retrieving Nodes

Starting the Logical Device Updater Service

Binding the UPnP Device

Starting the Security System

Starting the Sheü

Please Log in

 

Username:

Starting the Device

Starting Device Communications Services

Initializing the Driver

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

PLM: E.D9.1 v72

 

Starting the SSDP Agent

Starting the Secure Web Server

Starting Telnet Service

Starting Module Services

H_ERROR:-110022 : /CONF/ELEC.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/E] a=[null]

H_ERROR:-110022 : /CONF/ADR.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/A] a=[null]

H_ERROR:-110022 : /CONF/FYP.CFG

 

LOGGER:-110022 : n=[null] c=[/CONF/F] a=[null]

H_ERROR:-110022 : /CONF/WEB.CFG

 

Starting the Schedule/Trigger Service

LOGGER:-110022 : n=[null] c=[/CONF/W] a=[null]

Starting IR

Query All Devices

H_ERROR:-5012 :

 

LOGGER:-5012 : n=[null] c=[null] a=[null]

H_ERROR:-5012 :

 

LOGGER:-5012 : n=[null] c=[null] a=[null]

UDQPOST: Queue Full: LD

H_ERROR:-5012 :

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

.

. Many of same repeats removed

.

 

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011

 

LOGGER:-5012 : n=[null] c=[null] a=[null]

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

H_ERROR:-5011 : uuid:00:21:b9:01:01:64,0

 

LOGGER:-5011 : n=[null] c=[uuid] a=[null]

.

. Many of same repeats removed

.

 

LOGGER:-5011 : n=[null] c=[uuid] a=[null]

H_ERROR:-110022 : /CONF/134A6F.REC

 

H_ERROR:-110012 : /CONF/134A6F.REC

 

LOGGER:-110022 : n=[null] c=[/CONF/1] a=[null]

LOGGER:-110012 : n=[null] c=[/CONF/1] a=[null]

  • Author

Michel:

 

I am rebooting it by removing power when I find it locked. Not certain if it has rebooted itself at other times that I did not notice.

 

Thanks,

Paul

Hello hart2hart,

 

Please upgrade to 2.8.1.

 

Also, please do let me know the PLM firmware version number. We have had reported lockup issues with PLM version 72 and upon reboot. If you also have device communication errors, I do suspect the PLM to be the issue.

 

But, again, before anything else, please try upgrading to 2.81..

 

With kind regards,

Michel

  • Author

Michel:

 

The PLM is v72. Do the 5011 and 110022 codes listed in above post suggest more about this issue or is this just normal startup behavior?

 

Paul

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