My plugin is "disconnected" with a notice about an update. When I choose "update", it takes me to the plugin store page. So far, so good. Unfortunately, when I choose "update", nothing seems to happen and my plugin remains disconnected and non-functional.

Interesting. I have the same issue with trying to update another plugin (Tahoma): nothing happens. Changes are being made to the plugins environment, so there might be something here.

47 minutes ago, Guy Lavoie said:

Changes are being made to the plugins environment, so there might be something here

Maybe. I am wondering if I should initiate a ticket for this.

29 minutes ago, oberkc said:

Maybe. I am wondering if I should initiate a ticket for this.

It might be a good idea, yes.

Not sure what to say guys ( @Guy Lavoie & @oberkc ),

just did an install to a new slot on both virtual and Tahoma, all is good. (mine are up to date so can't do the update)

You could do a stop, delete and install to the slot you are on , you programs should be fine & configs usually repopulate when you do that (sometimes you have to redo the configs). The odd time you have to resave your programs.

The other thing is do a reboot and then try the update, that can work do.

Edited Tuesday at 01:52 PM4 days by sjenkins

7 minutes ago, sjenkins said:

Not sure what to say guys ( @Guy Lavoie & @oberkc ),

just did an install to a new slot on both virtual and Tahoma, all is good. (mine are up to date so can't do the update)

You could do a stop, delete and install to the slot you are on , you programs should be fine & configs usually repopulate when you do that (sometimes you have to redo the configs). The odd time you have to resave your programs.

The other thing is do a reboot and then try the update, that can work do.

Well, I'm going to try and figure this out. I'll test it with the Tahoma plugin, since it's only installed on a test Polisy, and only has two programs referencing the Tahoma nodes.

Dang...not sure what fixed it... lol. I rebooted the Polisy and tried the update (from usual dashboard), no go. Then I thought I'd try with UD Mobile as you do it. Started by doing a sync, then went into plugins, TaHoma, and clicked on update. I did get an error message (500) but it did update.

It's as if updates work from UD Mobile, but not from the dashboard.

Hey, @Guy Lavoie , @sjenkins

I ended up submitting a ticket. They responded quickly and asked whether I was on EISY-UI or PG3X (my problem appeared in either case) without explanation of why or how that mattered. I was also having simultaneous problems syncing various instances of UDMobile, but did not think to try to use UDMobile to solve this problem. Their suggestion was to "reinstall all plugins" from PG3X. This seemed to work. Hopefully, whatever caused the failure originally was not a new bug in the latest versions of the EISY.

7 hours ago, sjenkins said:

The other thing is do a reboot and then try the update, that can work do.

Oh, yes. FYI I had tried this without much.

@oberkc

Good news & appreciate the update. Why don’t you mark the above as the solution for future others

What about you @Guy Lavoie ? Did you try the reinstall all plugins? I remember a few years ago having to do that & it solved my issues at the time.

Edited Tuesday at 10:30 PM3 days by sjenkins

39 minutes ago, sjenkins said:

@oberkc

Good news & appreciate the update. Why don’t you mark the above as the solution for future others

What about you @Guy Lavoie ? Did you try the reinstall all plugins? I remember a few years ago having to do that & it solved my issues at the time.

No, I've never tried that. I'm wary enough of just upgrading one! But I will give it a try on my test Polisy.

I just tried reinstall all plugins (on my test Polisy). It showed messages that it was reinstalling each one, but now a bunch of old plugins I was testing and the ones I was developing are all showing as Unmanaged... And I can't seem to be able to view anything about them. Looking at "List my Plugins" under the Developer heading also shows nothing. How do I recover, or even just delete these entries?

12 minutes ago, Guy Lavoie said:

but now a bunch of old plugins I was testing and the ones I was developing are all showing as Unmanaged

Ugh. Do you suppose it is related to being a Polisy vs EISY?

1 hour ago, Guy Lavoie said:

I'm wary enough of just upgrading one!

Well founded, in retrospect.

I'd be surprised it having anything to do with being a Polisy. I'll just see if any suggestions come up first.

8 hours ago, Guy Lavoie said:

I'll just see if any suggestions come up first.

I just noticed that you are running EISY-UI. The suggestion (and method I used) was to reinstall all plugins from PG3X. Perhaps this matters.

5 hours ago, oberkc said:

I just noticed that you are running EISY-UI. The suggestion (and method I used) was to reinstall all plugins from PG3X. Perhaps this matters.

It was from PG3x. In fact the option to reinstall all plugins doesn't appear when you access plugins with eisy-ui, it's under the "System" menu, as you can see here when viewing plugins from PG3X. No idea why the System menu doesn't appear when accessing through eisy-ui.

On 9/9/2026 at 10:25 AM, Guy Lavoie said:

In fact the option to reinstall all plugins doesn't appear when you access plugins with eisy-ui

I think I found it. It is under the menu>>>settings: