I have purchase an Eisy and am waiting for it to arrive. In the meantime the Zmatter board in my Polisy just failed. I purchased an Aeotec zwave/zigbee USB dongle that I want to install in my Polisy until the Eisy arrives. Then move the Aeotec dongle to the Eisy.

The Polisy has version 6.1.2. I have been searching for directions and cannot find clear steps to take. I have spent hours with AI and I cannot find a way to remove the zmatter in the software and have it look at the usb port. I have done a lot of removing and reinstalling the zmatter board and Aeotec dongle. I lost tract of what software changes and reboots that I tried through the Admin console and SSH. When the zmatter board first failed under the Zwave menu is said Zmatter z-wave is not responding. The Zigbee menu tab had all the correct tabs.

Here is my current status:

Zmatter board is currently removed from the polisy and the Aeotec dongle is installed.

The Zwave tab says - Zmatter z-wave not responding (It is still looking for the zmatter board)

The Zigbee tab says zigbee not responding (It is still looking for the zmatter board)

Any help will be appreciated even sending me to the correct web page with the instructions.

Thanks

Something you could try: enter the following url on your browser:

http://<your_IP_address>:8080/rest/zmatter/zwave/deactivateZMatterZWave

This should tell the Polisy to ignore the zmatter board and revert to looking for a Zooz stick. Then plug in your Aeotec stick and reboot the Polisy. See if that helps.

But back up your zwave first (under the zwave menu), though I'm not sure if that will work if the board is bad.

Not sure about the Polisy, but for the eisy you first have to backup the zwve/zmatter dongle, then remove power and remove the zmatter dongle. Plug in the aerotec dongle and do a restore zwave/matter.

If you don't have a backup of your zmatter dongle then you'll have to rebuild the zwave/matter from scratch.

Thank you Guy. I have made some progress the Zigbee seems to be working but not the zwave. However, I am getting the option in the configuration tab "Migrate to Zmatter Z-Wave" That option was not visible before. Of course, the Zmatter board is not installed anymore and the Aeotec 10 pro is in the bottom USB port of my Polisy. Do you have any suggestions as to get the Polisy to look at the USB port?

3 minutes ago, Stagehand said:

Thank you Guy. I have made some progress the Zigbee seems to be working but not the zwave. However, I am getting the option in the configuration tab "Migrate to Zmatter Z-Wave" That option was not visible before. Of course, the Zmatter board is not installed anymore and the Aeotec 10 pro is in the bottom USB port of my Polisy. Do you have any suggestions as to get the Polisy to look at the USB port?

It should detect the USB device automatically. On one of my test Polisys, I took out the ZMatter board that was in it, turned it into a USB dongle, and simply plugged it in. If you just plugged it in, make sure you power cycle the Polisy after.

That migrate option in the Configuration tab is a default thing with the rollback to Zooz. I don't have one of the newer zwave/zigbee dongles so I don't know how it gets configured, though the release announcement for 6.1.1 said that the dongles are now "detected automatically". I don't know if that Migrate option in the Configure tab has to be clicked for that to be enabled. You could try that. You might try opening a ticket with UDI.

But are you saying that zigbee is working? With the new dongle? That would indicate that the USB port is indeed working and seeing the dongle, and that it's a zwave configuration thing.

Yes, the Zigbee feature of the Aeotec dongle is working. I needed to re-include a zigbee device and it was successful.

There was a change in the system after I ran the command line you suggested.

Before the command, the Zwave tab at the top of the Admin Console said "Zmatter Z-wave not Responding".

After the command was run the Zwave tab dissapeared.

Zigbee is functioning

In configuration - Matter Support is on

Zigbee Support is Auto

Z-Wave Support is Auto