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Got myself into a bind, PLM Info status shows "/ Not

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"/ Not Connected"

IoX works - but I cannot control anything

UD Mobile cannot get the status of any device

Tried unplugging both eisy and plm, plug plm back in and then restart eisy - no change.

  • Author

The only thing I did was from IOX to "restore device" on a slave switch for a 3-way circuit. The Off from the master was not showing off on the slave. This 3 way circuit was installed over 7 years ago, I cannot believe that I never noticed this before. But the "restore device" actually fixed that.

That was it. But then it was insane. I tried so many things but eventually a hard reset on the PLM and yet another reboot on eisy. From there I could see the PLM from IOX and UD Mobile was showing the status of all items. Relatively new USB PLM too. The only thing that's odd and that I get on any computer running IOX is that if I do: Tools --> Diagnostics --> PLM Info/Status - this runs a little window like the "linking" window that runs from 1% to 100% and just continues forever. I don't know what it's doing if anything. I cannot remember looking at the PLM Info/Status for many years so no idea when this started but curious if anyone else has seen this on IOX?

I woke up and saw that none of the programs ran over night.

On UD Mobile, I clicked the "Insteon" option on UD-Mobile - (Settings Insteon) but I was afraid that was going to reset everything and although I had a backup I didn't want to go down the path if possible.

Edited by raymondjiii

9 minutes ago, raymondjiii said:

The only thing I did was from IOX to "restore device" on a slave switch for a 3-way circuit. The Off from the master was not showing off on the slave. This 3 way circuit was installed over 7 years ago, I cannot believe that I never noticed this before. But the "restore device" actually fixed that.

That was it. But then it was insane. I tried so many things but eventually a hard reset on the PLM and yet another reboot on eisy. From there I could see the PLM from IOX and UD Mobile was showing the status of all items. Relatively new USB PLM too. The only thing that's odd and that I get on any computer running IOX is that if I do: Tools --> Diagnostics --> PLM Info/Status - this runs a little window like the "linking" window that runs from 1% to 100% and just continues forever. I don't know what it's doing if anything. I cannot remember looking at the PLM Info/Status for many years so no idea when this started but curious if anyone else has seen this on IOX?

I woke up and saw that none of the programs ran over night.

On UD Mobile, I clicked the "Insteon" option on UD-Mobile - (Settings Insteon) but I was afraid that was going to reset everything and although I had a backup I didn't want to go down the path if possible.

Ok, it is not clear if the issue persist

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