Problem setting up isy

[dblee50]

I am getting a socket open failed java.net.connectexception error often and don't know what is causing it. I look in my router settings and it shows the isy there. I haven't changed any settings so don't know what is causing it. I turned off windows firewall and it still happens. Also get a XML parse error behind it. any help appreciated. I have windows 7 64b.

[Michel Kohanim]

Hello dblee50,

 

I am so very sorry to hear about these problems. The number 1 issue is Software Firewall (especially Kaspersky, McAfee, and NOD32).

 

If - above and beyond Windows Firewall - you do not have any other firewall software, please do call our tech support team to schedule a tech support call. We'll figure out what's causing the issues.

 

Again, sincere apologies for the inconvenience.

 

With kind regards,

Michel