My husband and I bought a new home in which the previous owner had installed all insteon switches. We are able to access the programming for it and understand how to make changes. However, we have MANY switches that just don't seem to work. Some were working and then just stopped. Do we need to replace the switches? How do we troubleshoot these? A lot of this terminology is foreign to us. Thanks for your help.

Wow. You don't ask an easy question.

 

Are you prepared to reset and reprogram devices? How many devices are we talking about? Do you have any plug-in modules? Do you know what access points are and do you have any? How old do you believe is this installation? Do you have any whole-house controller of any type?

There is a very good chance that you have the "paddle issue". Until 2007 Insteon switches were using a micro switch (when you push the paddle it clicks down on a microswitch) that were of inferior quality.

 

Take off the switch plate cover and see what version the switches are. If the 2476d's are prior to v3.2 then you will have the problem if you don't already. The version number can only be found by looking at the switch, the version listed in ISY is for the firmware and that is different than the hardware.

 

If the paddles were bought from smarthome, they are under warranty for 7 years becuase of this issue. They will only honor the warranty for the original purchases so you will need to discuss the issue with the person who originally bought them.

I would also say it does sound like the paddle tact switch problem.

Local paddles do not work but power line control does.

Sometimes pushing near the edge of the paddle would work.

Hello iowaj,

 

Although we cannot redo all your configuration but the least we can do is to help with terminology and point you to the right direction. If you so choose - and if you have an ISY - please do not hesitate to contact our tech support team to schedule a call (818.631.0333 9:00 AM to 4:00 PM Pacific Time).

 

With kind regards,

Michel