nothing ever appears in Event Viewer

[eitheta]

But the ISY is clearly responding to events.

It turns on the lights when I hit the switches (all the scenes are setup using the ISY - there is no direct/manual linking of switches to ApplianceLincs).

And when I open the door with the TriggerLinc, the ISY runs my program and sends me an email.

My IR-remote causes the ISY to switch lights on/off.

 

I do Tools > Diagnostics > Event Viewer ...

I Hit the "Change Level: 0" button, and choose "3", and it now says "Change Level: 3".

I close and reopen the admin console, clear my Java cache, reboot my computer, etc etc.

I've never seen *anything* appear in the Event Viewer window. Ever.

 

Tools > Log results in a *.txt file containing 6178 lines (and counting) of events etc. But nothing in the Event Viewer.

 

Admin Console's About box says

Insteon_UD99 v.2.7.15

ISY 99i/IR Pro (1050)

---Open Auto-DR (21010)

Internet Access: Disabled

 

What am I doing wrong?

 

Thanks in advance.

[eitheta]

Forgot to mention:

 

Running the Admin Console on WinXP-SP3.

Java 6 SE build 1.6.0_20-b02

[LeeG]

eitheta

 

As soon as you close the Admin Console the Event Viewer is no longer active. The Event Viewer data is displayed in the Event Viewer window by the Admin Console function.

 

Start the Event Viewer and set to Change level 3. Now press a device button that triggers a Program. You should see some activity in the Event Viewer window.

 

Lee

[eitheta]

Start the Event Viewer and set to Change level 3. Now press a device button that triggers a Program. You should see some activity in the Event Viewer window.

I agree that I should. But I don't.

 

I borrowed my wife's MacBookPro. I do the exact same steps on that machine, and I see events in the Event Viewer. So the trouble is clearly in my PC. Just no idea what's up with it.

[LeeG]

Sorry, I took the steps you documented as the steps you followed. If after starting the Event Viewer the Admin Console was stopped nothing would be traced the next time you start the Admin Console.

 

Is that the only thing that is not working on the PC. Can you do other Admin Console functions, displaying Programs, changing device status, etc. Sounds like the PC is not able to establish a good IP session with the ISY particularly if you can see the activity with another machine. Some issue with the firewall and the ISY IP address that prevents communication.

[eitheta]

All other functions of the Admin Console seem to work fine...

Developing & managing programs. Creating, managing, and controlling devices & scenes, etc etc.

 

Actually, I suppose there are a few odd behaviours...

 

1.) When linking to new devices. At least some of the time, when I add a New Insteon Device, or a new scene, the new device or scene doesn't immediately show up under the Network > My Lighting tree view. I've had to clear the Java cache and re-launch the Admin Console, at which point the new item/s appear and can be managed as expected.

 

2.) Sometimes, when I launch the admin console, device/s appear with exclamation-point icon/s, instead of lightbulb/s. But it doesn't prevent them responding correctly when I select them and click an 'On', 'Off', or other control button. Just the icon is not updated correctly.

 

3.) And I wrestled for some while trying to get the ISY to use my ISP's SMTP server (DSL=Qwest, and ISP=MSN/Live.com). I eventually gave up, since others on this forum have had troubles getting certain ISPs (live.com among them) to play nice with the ISY. I switched to a third-party SMTP server which I also have an account with, and that works fine.

 

I've been assuming that these effects were merely bugs in the interface etc.

 

I don't see any obvious connection between my Event Viewer issue and any of the weirdnesses that 1, 2, or 3. I just mention them in case there's some not-so-obvious connection.

 

The ISY and my WinXP box are both static private IPs (192.168.168.xxx) on my LAN, so there's no router or firewall to traverse in between them. Both plug into the same ethernet switch. I've not observed any (other) connectivity issues on the LAN. Since the Event Viewer does not display ANY events in its window (not ever), it doesn't suggest to me a sporadic flaky network issue. But, to be fair, I have no alternate theories to explain the behaviour, so I'm not ruling anything out.

[Michel Kohanim]

Hello eitheta,

 

Apologies for the inconvenience. The first thing I recommend is to install 2.8.9 ( http://forum.universal-devices.com/viewtopic.php?t=5581 ).

 

2.7.15 certificate has expired and that might be contributing to the problems you are experiencing.

 

Once 2.8.9 is installed, please open Java control panel (Java Preferences in MAC), go to the Security tab, and remove all the Universal Devices certificates. Once that is done, start the 2.8.9 Admin Console.

 

With kind regards,

Michel

[eitheta]

Is that the only thing that is not working on the PC. Can you do other Admin Console functions, displaying Programs, changing device status, etc.

Well, I thought everything else was working okay.

Turns out there are lots of things that weren't working but I didn't know they were supposed to work. Being fairly new to the whole ISY thing - and they'd never done anything, so I had mentally filed them under "no function in my context" rather than "not functioning correctly."

Sounds like the PC is not able to establish a good IP session with the ISY particularly if you can see the activity with another machine. Some issue with the firewall and the ISY IP address that prevents communication.

LeeG, you were right on track with that. Unfortunately my brain saw you write "the firewall" and thought only of the firewall in my router machine the stands between my private LAN and the internet. Thank you for your help. And sorry that I too-quickly ruled it out as not-applicable, when it clearly was.

The issues seem all to do with Kaspersky. I think. I disabled Kaspersky, and all sorts of buttons/indicators/etc in the UDI Admin Console do stuff that they never did before. I've added the IP of my ISY to the trusted URLs list in Kaspersky's Web Anti-Virus settings, and the effect appears (on cursory inspection, at least) equivalent to killing Kaspersky entirely.

 

So many thanks to both Lee and Michel. 2.8.9, by the way, exhibited all the same weirdnesses as 2.7.15. But that was certainly worth a try. And it was disabling KAV to do that ISY update that led me to the real issue. Now I have lots of "new" functionality that I need time to figure out.