aLf Posted February 19, 2009 Posted February 19, 2009 MikeB: No X10 at that setup. Just Insteon. I'm just concerned about pulling the old 26 if there is any chance that the new PLM is going to be bad. I'm continually amazed that after all these years we are still playing PLM games with SH! aLf
Newt Posted February 22, 2009 Posted February 22, 2009 I am just setting up an Insteon system for the first time. I received a new ISY and PLM from Smarthome (during their 20% off sale) and tried to tie it to my existing X10 devices. While my X10 remote can send signals to the X10 devices just fine, the new PLM could not. Borrowed an older (v2.5) PLM from a friend and that worked fine. Contacted Smarthome and they didn't say anything about a known issue but sent me out a new PLM. Just received the new PLM yesterday and it also does not send X10 signals. Swapped back out for the older PLM and X10 is working.
upstatemike Posted February 22, 2009 Posted February 22, 2009 I am just setting up an Insteon system for the first time. I received a new ISY and PLM from Smarthome (during their 20% off sale) and tried to tie it to my existing X10 devices. While my X10 remote can send signals to the X10 devices just fine, the new PLM could not. Borrowed an older (v2.5) PLM from a friend and that worked fine. Contacted Smarthome and they didn't say anything about a known issue but sent me out a new PLM. Just received the new PLM yesterday and it also does not send X10 signals. Swapped back out for the older PLM and X10 is working. Newt- What is the firmware version of the latest PLM you got from SH?
Michel Kohanim Posted February 22, 2009 Posted February 22, 2009 Hi Newt, I don't think this issue has yet trickled down to SH's support department. But, it's definitely a known issue which should be resolved within the coming days. With kind regards, Michel I am just setting up an Insteon system for the first time. I received a new ISY and PLM from Smarthome (during their 20% off sale) and tried to tie it to my existing X10 devices. While my X10 remote can send signals to the X10 devices just fine, the new PLM could not. Borrowed an older (v2.5) PLM from a friend and that worked fine. Contacted Smarthome and they didn't say anything about a known issue but sent me out a new PLM. Just received the new PLM yesterday and it also does not send X10 signals. Swapped back out for the older PLM and X10 is working.
Newt Posted February 22, 2009 Posted February 22, 2009 The replacement was shipped from Smarthome on 2/16/09.
Newt Posted February 22, 2009 Posted February 22, 2009 UpstateMike, Both the original PLM and its replacement have S2412S 0842 on the backs of them. I put that in my Subject line of my last reply, but now realize at casual glance the subject of a post doesn't stand out.
TJF1960 Posted February 26, 2009 Posted February 26, 2009 I just received the replacement 2412S from SH in the mail yesterday. It was clearly a used one with scuff marks etc., version 2.95, which was to replace a brand new one purchased a couple of weeks ago, ver. 3.0 Plugged it into the isy last night and so far so good. It sends and receives both x10 and Insteon. Thank you for the help and all the great posts on the forum, keep up the good work! Tim
Newt Posted March 9, 2009 Posted March 9, 2009 Oh, this is SOOOOO frustrating. Just called Smarthome again (3rd time in 4 weeks) asking about the status of a working PLM that will actually send out X10 signals and was told (AGAIN) that "our people haven't heard there is a problem." Evidentally, that includes the two otehr times *I* have reported the problem to them. Anyone have any suggestions?
TJF1960 Posted March 9, 2009 Posted March 9, 2009 After I installed the new ISY-99i and 2412S I had the same problem. The version of the 2412S was v3.0 and it appeared to be brand new. I called SH and talked to Dominique who was very helpful, and patient. I told him the ISY appeared to be sending the data to the 2412S but the 2412S was failing to transmit the x10 data into the power line but it would transmit and receive Insteon data and only receive x10 data. He checked into a couple of things and an hour later called me back saying he believed the 2412S was defective and was going to send a new one out. He also said there was someone else who was having the exact same problem. When I received the replacement 2412S it was a v2.95 and appeared to be used. The cables inside the box didn’t have that brand new and fresh look to them either, and of course the box had appeared to have been opened, numerous times. When I installed the new/old 2412S it seemed to work just fine, including sending x10 data. I of course am not too happy about the replacement being used, but for the time being at least my system is working. I will deal with getting a new one when it appears they have the problem figured out. I would suggest calling SH back, ask for Dominique and calmly explain what troubleshooting you have done and ask for a replacement with a v2.95 version (even though there is a chance it may be used at least you will be up and running for the time being). Just my opinion, hope you get up and running soon. Tim
Newt Posted March 9, 2009 Posted March 9, 2009 Thanks! I'm currently using a friend's older PLM which is working just fine (ever earlier rev than your replacment), but of course I want to return it to him at some point. I may try to wait Smarthome out to getting the issue fixed, but I'll call them again and ask for Dominic as you suggested. I swear I'm spoken with the same guy each time and each time he says he has never heard of the issue (and puts me on hold for 10 minutes while he checks with the other members of the team who have also never heard of the issue). It's very frustrating. I'm just starting out with Insteon and I have had to return three of the four pieces of hardware that I have installed so far (only the ISY is working as it is supposed to!). The most recent return was following the procedures in the on-line manual to turn off the RemoteLink's LED doesn't work (on my Rev 1.0, but it does on my friend's Rev 1.1). I can just imagine someone who isn't technical trying to get this all working.
TJF1960 Posted March 9, 2009 Posted March 9, 2009 We learn as we go, don’t we…… And my apology to Dominic at SH for spelling his name wrong. Tim
Newt Posted March 9, 2009 Posted March 9, 2009 LOL. Oh, and I have no idea how to spell his name... Newt "Making it all up as I go along" Havens
Algorithm Posted March 9, 2009 Posted March 9, 2009 FWIW, the firmware version (the version which is shown in Tools->Diagnostics->PLM Info) of the PLM I was testing which had the no-X-10-transmit problem, was 84. The replacement, which sends X-10 fine, is firmware 85.
TJF1960 Posted March 10, 2009 Posted March 10, 2009 The PLM info from the ISY states F.43.35 v7A / Connected. So would this be version 7A software? If not, what version is it and how far down the software version chain is mine from being current? Thanks, Tim
Brian H Posted March 10, 2009 Posted March 10, 2009 Yes the 0F.43.35 is the Insteon address and 7A is the firmware version in the PLM.
to_lighter Posted March 12, 2009 Posted March 12, 2009 Yes the 0F.43.35 is the Insteon address and 7A is the firmware version in the PLM. I also have v7A firmware on my new PLM. Does this mean it is an up-to-date version? Cheers!
Michel Kohanim Posted March 12, 2009 Posted March 12, 2009 Hi to_lighter, The latest PLM version is 85. With kind regards, Michel Yes the 0F.43.35 is the Insteon address and 7A is the firmware version in the PLM. I also have v7A firmware on my new PLM. Does this mean it is an up-to-date version? Cheers!
markens Posted March 12, 2009 Posted March 12, 2009 The latest PLM version is 85. I also just received a new PLM with version 7A, and am having reliability issues. Should I request a replacement (v85)? Thanks.
Brian H Posted March 12, 2009 Posted March 12, 2009 I just bought and paid for a new PLM and got a Hw. 2.95 with 7A firmware. I keep seeing v85 firmware being mentioned. Maybe I should just use my 30 day satisfaction guarantee and return it. Maybe I will do the whole order; as it looks like Smarthome has NOT changed its ways.
TJF1960 Posted March 12, 2009 Posted March 12, 2009 Soooo, how do you go from version 7A to v85? I am not understanding their versions. Would not v84 be the previous version? So where does 7A fall (is it the 78th version earlier?). I asked this question earlier but no answers to be had. And isnt selling used/refurb equipment as new against the law?
Michel Kohanim Posted March 12, 2009 Posted March 12, 2009 Hello all, I have sumbitted a format request to SH to make sure that 85 is the latest shipping PLM version. It might be that 85 is the beta and 7A is the shipping. I shall keep you posted. With kind regards, Michel
Sub-Routine Posted March 12, 2009 Posted March 12, 2009 Soooo, how do you go from version 7A to v85? I am not understanding their versions. Would not v84 be the previous version? So where does 7A fall (is it the 78th version earlier?). I asked this question earlier but no answers to be had. And isnt selling used/refurb equipment as new against the law? The revisions are numbered using hexadecimals. 0-F = 0-15. 0x7A = 122 (or 7.10). That is the firmware that is loaded into the PLM. The hardware version is on the sticker outside of the case. Rand
Michel Kohanim Posted March 12, 2009 Posted March 12, 2009 Hi all, SH was pretty quick in responding back: - 85 started shipping today ... better equipped for larger installations (above 75 devices) - 7A is equal to 85 .... works perfectly for smaller installations ( below 75 ) In short, if you have 7A, and an installation with With kind regards, Michel
Brian H Posted March 13, 2009 Posted March 13, 2009 Thank you for that data. Since I have <75 devices 7A should do me fine.
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