XML parse error

[remedy1234]

Hello

I Have just purchased 99isy and trying to port forward.I have a Apple extreme Router and the ISY plugs in the an apple Time Capsule.

Whlie I was attemping this I lost my console imformation it is showing a (XML parse error).My programs are still runninng though.

Any Help?

Thank you

[Michel Kohanim]

Hello remedy1234,

 

Apologies for the inconvenience.

 

XML Parse error means that the Admin Console cannot find your ISY on the network. Did you setup a static IP address for ISY? Do you have a good backup of your ISY?

 

With kind regards,

Michel

[remedy1234]

Hi Michel

 

Yes I did It worked fine and no I did not back it up.I probably did something trying to port forward.also sinc I bought it I nevr seen the TX light come on even wile trying to reset it.

Thanks for your help.

Tim

[Michel Kohanim]

Hi Tim,

 

We have to factory reset your ISY (so it goes back to DHCP).

 

Since you do not have a backup (and since we do not want you to have to redo everything), please do the following:

1. Take the SD Card out, put it in your computer and then copy its contents, zip it, and send it to support@universal-devices.com

2. Factory reset your ISY

3. Wait for us to send you an updated SD Card with networking configuration changed back to DHCP

4. Copy the contents of 3 back to your SD Card

 

You should be good to go.

 

With kind regards,

Michel