No response to tech support email?

[ResIpsa]

I sent an email early Thursday morning with a question about replacing the AC adapter on an ISY. I immediately received an auto-response confirming the request, but thus far I have not heard from a human being. It seemed like a pretty straightforward question. This is a very unusual delay for UDI. I just want to make sure the message was received.

[Michel Kohanim]

Hi Tim,

 

Sincere apologies. Based on our records, we did reply to you on:

2011/07/28 0914PT

 

Please do be kind enough to check your junkmail.

 

In short, the answer is yes absolutely and we'll be delighted to ship an AC adapter to you at no charge.

 

With kind regards,

Michel

[ResIpsa]

Thanks, Michel. I knew I had missed it! This is exactly why I am in the process of switching to a new email address from my AT&T/Yahoo account. I don't get the emails I want, but I do get dozens of spam emails ever day! Please send me a PM to let me know what details you need. You guys are the best.