mlennox Posted November 12, 2011 Share Posted November 12, 2011 Just in the past few days I suddenly started to notice issues with my system. When I investigated things closely today, I noticed a few things weird. It appears that my admin password and settings got reset to factory default... not sure how or why. When I run the admin console, all the devices and programs are there, but the ISY isn't seeing any status information from any device, and it continually prompts me for a login username/password. I had been using 3.1.7 for a while with no problems. Tried updating to 3.1.10.. no help there. Not sure what to do next. Thanks. Link to comment
mlennox Posted November 12, 2011 Author Share Posted November 12, 2011 More information on this issue. ISY is showing no status information for any of my connected devices. I am able to turn devices on and off from the admin console, but ISY is not receiving any status update information. As well, the ISY links table and PLM links table are both empty in ISY. Restoring a device does nothing (silently fails). Is my ISY dead? What steps can I take to try and resolve this? Link to comment
LeeG Posted November 12, 2011 Share Posted November 12, 2011 If you have a backup you can restore the backup (File | Restore ISY) and then File | Restore Modem (PLM) to recreate the PLM link records. May be necessary to repeat the Restore Device after restoring the backup. A Show Device Links Table with a subsequent Compare will indicate if that is necessary after the Restore Modem (PLM) completes. Link to comment
mlennox Posted November 12, 2011 Author Share Posted November 12, 2011 I've got a backup from 2.8.16 which is quite old, but should have all my devices. I also have a backup from 3.1.7, though it's from yesterday and may not be from before the problems started. Will I have any issues restoring from 3.1.10 back to 2.8.16? Link to comment
LeeG Posted November 12, 2011 Share Posted November 12, 2011 I think the backup from 2.8.16 will work. The ISY could have been upgraded from 2.8.16 directly to 3.1.10 which would make a 2.8.16 backup the expected variant. The bigger question is how this all happened to begin with. When I saw your initial post I was thinking a firewall/AV issue which is well known for blocking the ability of the ISY to push data such as current device status out to the Admin Console but that would not explain the password reset. Link to comment
mlennox Posted November 13, 2011 Author Share Posted November 13, 2011 Restoring to an old backup did not help any... What's the next step, factory reset and restore? Link to comment
LeeG Posted November 13, 2011 Share Posted November 13, 2011 DO NOT DO A FACTORY RESET UNLESS DIRECTED TO DO SO BY UDI FOLKS. I take the restore of the backup worked but did not result in seeing current device status. Was the PLM restored to get the PLM link records back? Link to comment
mlennox Posted November 13, 2011 Author Share Posted November 13, 2011 I've tried restoring to 3 different backups. The result is the same every time. I do the restore, which take about 2 minutes, the device reboots and when I log back in it gives me a system busy progress bar which takes several minutes to reach 100%. After it's done, there's no status on any device. Attempt to restore PLM links result in nothing happening. After clicking "yes" to proceed, the window silently disappears and nothing happens. I am also running Mobilinc HD on my iPhone, and it seems to working fine and can see current device status. In fact other than the fact that Admin Console can't see any device status, it almost appears as though things are now working normally about about 48 hours of "weirdness" Link to comment
LeeG Posted November 13, 2011 Share Posted November 13, 2011 That has all the characteristics of a firewall/AV problem. If the device status is showing correctly on the iPhone the links are in tact. Kaspersky and Avast often block the ISY push of device status. The last update to Avast created problems for several users. Link to comment
mlennox Posted November 13, 2011 Author Share Posted November 13, 2011 Avast is the problem indeed. That being said, something else happened simultaneous to the Avast update that caused a password (and timezone/location) reset on the device. The restore operation seems to have resolved this. Any idea how to get Avast to not block this? Thanks for the help. Link to comment
LeeG Posted November 13, 2011 Share Posted November 13, 2011 Search for the word avast. There are multiple ways to resolve the Avast problem. There is one post that covers the solution in detail. If I can find it I will post the link. Link to comment
LeeG Posted November 13, 2011 Share Posted November 13, 2011 Try this topic. About 10 or 12 posts into the topic is a detailed description of one solution. viewtopic.php?f=27&t=6908&hilit=avast The detail is in the next to last post in topic Link to comment
Brian H Posted November 13, 2011 Share Posted November 13, 2011 Avast's update bit me also. Link to comment
mlennox Posted November 13, 2011 Author Share Posted November 13, 2011 So I'm definitely still seeing some weird behaviour. I am intermittently unable to access (or even ping) the device, and the admin password and location are continually being automatically reset to factory defaults. How can I diagnose this? Link to comment
mlennox Posted November 13, 2011 Author Share Posted November 13, 2011 This is really getting annoying. I keep getting the location set back to Los Angeles, California which is 3 hours behind me. And the password keeps getting reset to admin. I see this in the error log Sun 2011/11/13 02:48:34 PM System -170001 UDQ:Queue Full: LOG Sun 2011/11/13 02:48:42 PM System -170001 UDQ:Queue Full: ERROR_LOG Sun 2011/11/13 02:48:44 PM System -170001 UDQ:Queue Full: LOG Sun 2011/11/13 02:48:54 PM System -170001 UDQ:Queue Full: IPOLLWAKEUP Link to comment
mlennox Posted November 14, 2011 Author Share Posted November 14, 2011 And it seems that Mobilinc is intermittently unable to communicate with the device. It seems like the ISY is continually resetting itself and rebooting. It disappears from the network, then reappears, then disappears, each time this happens it resets the password and location settings. Link to comment
Michel Kohanim Posted November 15, 2011 Share Posted November 15, 2011 Hello mlennox, It would be great if you could send us your Error Log (support@universal-devices.com). With kind regards, Michel Link to comment
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