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Problem connecting ISY-99i Pro to 2412S PLM

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Posted

I am trying to upgrade from an ISY-26 to an ISY-99i Pro.

I have not replaced my 2412S PLM.

The cable from the PLM to the ISY-26 has a serial female connector to plug in the male jack on the ISY-26.

My new ISY-99i Pro has a serial female jack which is not compatible with the female cable connector.

I connected the PLM to the ISY-99i Pro with a cat5 cable. The unit powers up and I was able to restore my devices; however, the unit does not see status or communicate with the devices. I have swapped out cables, but the problem remains. I have also tried powering the unit separately. Is the ISY-99i compatible with the 2412S when using the RJ45 port? If so, any suggestions as to the cause of my problem?

Use Tools | Diagnostics | PLM Info/Status which should show PLM address, PLM firmware, and Connected.

 

What was done to "restore devices"?

 

Was a Restore ISY run to transfer the 26 configuration into the 99?

 

Runs Tools | Diagnostics | Shoe PLM Links Table to verify PLM has the expected link records.

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