Hi all, lurked around here for quite a while, finally bought my 99i. It arrived from Smarthome yesterday. When I got home I went to set it up, but couldn't get to the interface from my laptop. When I went into my wiring closet, I notice there is no link light on my network switch where I connected the 99i. I then swapped to a known-good cat-5 cable (currently in use for one of my VoIP ATA's), same thing. Basically I believe the device was DOA, but I'm not sure what I should expect to see at start-up, as this is my first experience with the 99i. I see the blue power light come on when I plug it in, but no other lights ever come on. No Tx or Rx, no link lights on the Network port, no error light, nothing. Is it safe to assume it's dead? I just want to make sure before I do a return to Smarthome.

I would expect the network LEDs on the jack should be On or flickering if there was network activity.

Seeing the TX; RX, and Mem LEDs flash possibly also, but I have noticed on my older one {Green Power LED}. They flicker briefly and sometimes I miss seeing then flash.

 

You did verify the network connection in the wiring closet is functional?

Absolutely. I unplugged my ATA, link light on the switch went out. Plugged it into the 99i, link light did not come back on. Unplugged from the 99i and back into the ATA, link light on the switch lit up. So I know the port on the switch is good, as well as the cat5 cable is good. I then tried directly to my router as well, still no link lights anywhere.

Hi cul8rv8,

 

Sincere apologies for tardy reply and the inconvenience. It does look like that your device is not functioning properly.

 

The initial boot up sequence should be:

1. Power

2. RX/TX

3. Short MEM

4. Power only

 

Is this the sequence you see?

 

With kind regards,

Michel

No worries, Michel. No, I see no sequence whatsoever. The blue power light comes on and that's it. I have gone ahead and filled out the RMA paperwork for Smarthome, boxed it up, and now I'm waiting for the postal service to pick it up. While disappointed I don't get to play with my new "toy" right out of the box, I'm glad I found that it was a problem before really getting into setting it up. That would have been way more frustrating. I just wish I would have bought one a couple years ago when I started down the automation path, rather than going with the HouseLinc software. HL2 has done fine for me, but I'm really looking forward to a much more robust experience both in control and programming.

Hello Jeff,

 

I understand and again I do apologize for the wasted time. Hopefully the new unit will work right out of the box.

 

With kind regards,

Michel