Michel Kohanim Posted July 22, 2007 Posted July 22, 2007 sloop, You will always get the Internet Gateway Not Found error since ISY cannot communicate with your router. This, however, has nothing to do with the ability for ISY to communicate with the internet. For the gateway, you should still enter your router's IP address. For DNS, you should enter the DNS server address in ISY's config shell. Please send me an email and we'll walk through it and get it resolved one way or another. With regards, Michel well i don't know what it wants for the messaging part - i can get you to the remote access and tell you where to get your default gateway and dns server on the router config main menu - click on the blue globe under my router i tried entering the gateway and dns server in the isy console - test e/mail still faile - i still get the no internet gateway found - i changed the port forwarding to the 16618 -> 16618 (source and destinations) - i tried entering the isy to that dns server screen - the only thing i can see that might impact this is under the advanced functions - there is a display of protocols - it looks almost like a bunch of port forwards - evidently, you can use the application name instead of creating the protocol for ports - kinda a modular way of doing the port forward i will play more - but i think the mail is beyond me
Michel Kohanim Posted July 22, 2007 Posted July 22, 2007 HAS, What did you enter for your DNS server IP address? With kind regards, Michel a. Do you have the right email address in your Configuration page? yes b. Please try logging with telnet to our box (telnet your.isy.ip 126) and issue TM (test mail). Please let me know what you get. -50000,null,null,null I left the IP Address, NetMask and Gateway settings, but removed the DNS Server (0.0.0.0) and no longer have the -500000,null,null,null message. The new message is: Failed to send message to: (my email address) I tell ya, I think all the settings in my router are correct. The ISY should have access to the internet / email
Guest Posted July 23, 2007 Posted July 23, 2007 I tried several combinations. All were fruitless. I left it at 192.168.1.1 HAS, What did you enter for your DNS server IP address? With kind regards, Michel a. Do you have the right email address in your Configuration page? yes b. Please try logging with telnet to our box (telnet your.isy.ip 126) and issue TM (test mail). Please let me know what you get. -50000,null,null,null I left the IP Address, NetMask and Gateway settings, but removed the DNS Server (0.0.0.0) and no longer have the -500000,null,null,null message. The new message is: Failed to send message to: (my email address) I tell ya, I think all the settings in my router are correct. The ISY should have access to the internet / email
Michel Kohanim Posted July 23, 2007 Posted July 23, 2007 HAS, 192.168.1.1 is your routers IP; I am not sure this would work. Would you like me to call you and walk you through this? Thanks to sloop's instructions, another one of our customers with ActionTec/FIOS modem was able to configure his ActionTec/FIOS modem and it all works. With kind regards, Michel I tried several combinations. All were fruitless. I left it at 192.168.1.1 HAS, What did you enter for your DNS server IP address? With kind regards, Michel a. Do you have the right email address in your Configuration page? yes b. Please try logging with telnet to our box (telnet your.isy.ip 126) and issue TM (test mail). Please let me know what you get. -50000,null,null,null I left the IP Address, NetMask and Gateway settings, but removed the DNS Server (0.0.0.0) and no longer have the -500000,null,null,null message. The new message is: Failed to send message to: (my email address) I tell ya, I think all the settings in my router are correct. The ISY should have access to the internet / email
sloop Posted July 23, 2007 Posted July 23, 2007 the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12
Michel Kohanim Posted July 23, 2007 Posted July 23, 2007 sloop, Thanks so very much. We can cautiously assume that all Verizon customers use the same DNS. And, YES, I read your instructions to another one of our customers and BOOM: it all worked! With kind regards, Michel the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12
Guest Posted July 23, 2007 Posted July 23, 2007 the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12 mine too! Did ya see that by clicking on the Globe? I saw my Gateway was 71.180.***.* I've tried ALL those....blah LoL
Michel Kohanim Posted July 23, 2007 Posted July 23, 2007 HAS, Please try the Any for source port ( I was wrong ... it has to be Any since we tested it with Sloop and it didn't work any other way). We will figure this out one way or another since out of the 3 clients with ActionTec/FIOS, yours is the only one that seems to be causing problems. Please let me know if you wish me to call and get this resolved quicker. With kind regards, Michel the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12 mine too! Did ya see that by clicking on the Globe? I saw my Gateway was 71.180.***.* I've tried ALL those....blah LoL
Guest Posted July 24, 2007 Posted July 24, 2007 HAS, Please try the Any for source port ( I was wrong ... it has to be Any since we tested it with Sloop and it didn't work any other way). We will figure this out one way or another since out of the 3 clients with ActionTec/FIOS, yours is the only one that seems to be causing problems. Please let me know if you wish me to call and get this resolved quicker. With kind regards, Michel Yeah, guess it is time to throw in the towel...I don't wanna be "that kid" who couldn't get it working. Dang that sloop!
sloop Posted July 24, 2007 Posted July 24, 2007 is it the e/mail that is failing or the remote access? i have the remote access working - still have to research the e/mail more
Guest Posted July 24, 2007 Posted July 24, 2007 is it the e/mail that is failing or the remote access? i have the remote access working - still have to research the e/mail more email failing / no gateway issue
Michel Kohanim Posted July 25, 2007 Posted July 25, 2007 HAS, Don't throw in the towel yet. We'll figure it out. So, let me get it right: You are on DHCP You can access your ISY remotely But, email notifications don't work If so, please do me a favor: 1. Click on configuration 2. Remove all recipients 3. Add a regular email address 4. Click on save 5. Create a simple trigger with Notify as the response I'd appreciate your feedback, With kind regards, Michel is it the e/mail that is failing or the remote access? i have the remote access working - still have to research the e/mail more email failing / no gateway issue
Guest Posted July 25, 2007 Posted July 25, 2007 HAS, Don't throw in the towel yet. We'll figure it out. So, let me get it right: You are on DHCP You can access your ISY remotely But, email notifications don't work Correct. I am on DHCP and I can access my ISY remotely If so, please do me a favor: 1. Click on configuration 2. Remove all recipients 3. Add a regular email address 4. Click on save 5. Create a simple trigger with Notify as the response I did the above. No email.
Michel Kohanim Posted July 26, 2007 Posted July 26, 2007 HAS, Would you be kind enough to let me know what error you get when you try to do a TM on the shell? I am so very sorry for all the trouble. With kind regards, Michel HAS, Don't throw in the towel yet. We'll figure it out. So, let me get it right: You are on DHCP You can access your ISY remotely But, email notifications don't work Correct. I am on DHCP and I can access my ISY remotely If so, please do me a favor: 1. Click on configuration 2. Remove all recipients 3. Add a regular email address 4. Click on save 5. Create a simple trigger with Notify as the response I did the above. No email.
Guest Posted July 26, 2007 Posted July 26, 2007 HAS, Would you be kind enough to let me know what error you get when you try to do a TM on the shell? I am so very sorry for all the trouble. With kind regards, Michel -50000,null,null,null -50000,null
Michel Kohanim Posted July 26, 2007 Posted July 26, 2007 Hi HAS, For some reason, ISY cannot resolve our mail server address. Would you please: 1. download http://www.universal-devices.com/tools/udfinder.zip 2. save it as udfinder.jar in a directory of your choice 3. double click on udfinder.jar (see step 2) 4. click on your device (on the top) 5. Make sure you have DHCP IP - assigned DHCP Subent - normally 255.255.255.0 DHCP DNS - your router's IP address Interface - Ethernet MAC Address - 6 Hex numbers Static IP - 0.0.0.0 Static Subnet - 0.0.0.0 Static Gateway 0.0.0.0 Static DNS 0.0.0.0 Thanks and with kind regards, Michel HAS, Would you be kind enough to let me know what error you get when you try to do a TM on the shell? I am so very sorry for all the trouble. With kind regards, Michel -50000,null,null,null -50000,null
Guest Posted July 26, 2007 Posted July 26, 2007 Yes to all. I also have: DHCP Gateway - my router's IP address Still get the same error message Hi HAS, For some reason, ISY cannot resolve our mail server address. Would you please: 1. download http://www.universal-devices.com/tools/udfinder.zip 2. save it as udfinder.jar in a directory of your choice 3. double click on udfinder.jar (see step 2) 4. click on your device (on the top) 5. Make sure you have DHCP IP - assigned DHCP Subent - normally 255.255.255.0 DHCP DNS - your router's IP address Interface - Ethernet MAC Address - 6 Hex numbers Static IP - 0.0.0.0 Static Subnet - 0.0.0.0 Static Gateway 0.0.0.0 Static DNS 0.0.0.0 Thanks and with kind regards, Michel HAS, Would you be kind enough to let me know what error you get when you try to do a TM on the shell? I am so very sorry for all the trouble. With kind regards, Michel -50000,null,null,null -50000,null
Michel Kohanim Posted July 27, 2007 Posted July 27, 2007 HAS, I sent you (PM) some instructions couple of days ago and never heard back from you. Did you receive them? With kind regards, Michel Yes to all. I also have: DHCP Gateway - my router's IP address Still get the same error message Hi HAS, For some reason, ISY cannot resolve our mail server address. Would you please: 1. download http://www.universal-devices.com/tools/udfinder.zip 2. save it as udfinder.jar in a directory of your choice 3. double click on udfinder.jar (see step 2) 4. click on your device (on the top) 5. Make sure you have DHCP IP - assigned DHCP Subent - normally 255.255.255.0 DHCP DNS - your router's IP address Interface - Ethernet MAC Address - 6 Hex numbers Static IP - 0.0.0.0 Static Subnet - 0.0.0.0 Static Gateway 0.0.0.0 Static DNS 0.0.0.0 Thanks and with kind regards, Michel HAS, Would you be kind enough to let me know what error you get when you try to do a TM on the shell? I am so very sorry for all the trouble. With kind regards, Michel -50000,null,null,null -50000,null
Guest Posted July 27, 2007 Posted July 27, 2007 HAS, I sent you (PM) some instructions couple of days ago and never heard back from you. Did you receive them? With kind regards, Michel Negitive. PM box is empty
linuxguy Posted September 30, 2007 Posted September 30, 2007 I hope this thread is still active. I have recently obtained a Verizon FIOS account, and sure enough an ActionTec MI424WR. I wonder if you have it all figured out by now, and perhaps someone was kind enough to write a consolidation of what works ( a Wiki page would be great). My Verizon furnished DNS is 70.243.0.12 (first) and 71.250.0.12 (second). Definitely different than what you found. My router's IP from Verizon has remained the same since my account started (about two weeks), but I suppose they'll change it when I least expect it. As Michel knows, I run only Linux operating systems, and my LAN is static IP only. I'm not sure if this will make things easier or harder. In any case I was pleased to find this thread, and hope it will help me. There is obviously a lot of info posted already, and I'm sure it will take me a while to digest it. Any suggestions or comments would be welcome. Linuxguy
Michel Kohanim Posted September 30, 2007 Posted September 30, 2007 linuxguy, If you want to enable remote access to ISY, then please follow the process as what "sloop" kindly and thoroughly outlined in this same thread. If you are not trying to use enable remote access, then all you have to do is: a. Do a test to see whether or not you can get a notification through ISY b. If you do, then you do not have to do anything (your current static IP settings work) c. If not, then make sure ISY is in the same IP range as your router (192.168.0.1 or 192.168.1.1). Change ISY's DNS entry to that of Verizon's and as you outlined. d. Repeat the test I hope this helped. With kind regards, Michel I hope this thread is still active. I have recently obtained a Verizon FIOS account, and sure enough an ActionTec MI424WR. I wonder if you have it all figured out by now, and perhaps someone was kind enough to write a consolidation of what works ( a Wiki page would be great). My Verizon furnished DNS is 70.243.0.12 (first) and 71.250.0.12 (second). Definitely different than what you found. My router's IP from Verizon has remained the same since my account started (about two weeks), but I suppose they'll change it when I least expect it. As Michel knows, I run only Linux operating systems, and my LAN is static IP only. I'm not sure if this will make things easier or harder. In any case I was pleased to find this thread, and hope it will help me. There is obviously a lot of info posted already, and I'm sure it will take me a while to digest it. Any suggestions or comments would be welcome. Linuxguy
AnthemAVM Posted December 27, 2007 Posted December 27, 2007 don't let it spook you - but use caution and common sense - be sure you know what you change so you can put it back - from what i read on a forum about our router, even the most seasoned pc nerdlincs say the interface menus make no sense i use xp/pro from the other thread, michel posted these instructions So, here are the instructions: a. Make ISY use a static IP address: i. In the Run dialog, type: telnet your.isy.ip 126 ii. type CT (configure TCP/IP) iii. enter the desired IP address for ISY iv. enter the mask (usually 255.255.255.0) v. enter the gateway IP (usually the IP address of your router; i.e. 192.168.1.1) vi. enter your DNS IP (you have to look at your router's configuration page for this address) vii. you are done; wait for the system to reboot b1. For Linksys, open up the router's adminstrative page i. Go to Applications and Gaming ii. Go to Port Forwarding (sometimes, it's under UPnP) iii. Create a rule such that all TCP (not UDP) traffic directed to ISY's port is handled by ISY's static IP address b2. For DLink i. Go to Firewall tab (under Advanced) ii. Follow steps ii and iii in b1 (above) open your isy console (not the gui thing) - sign in the prompt will display your ip address and port number - mine looks like this http:/192.168.1.5:16618/> (omitting a slash after the http:) the ip address of my isy on my local lan is 192.168.1.5 the port number is 16618 michel said you can get the port from the properties option when you right click the 'my insteon' entry on the 'my network places' window open your router config from your browser and login the main menu should have a section that displays all the devices attached to your router - if you can't identify which one is the isy, click on the 'my network' selection at the top - that will show the mac addresses of the devices - the mac address of the isy is displayed in the isy console when the isy boots up - (the RS command in the isy console will cause the isy to reboot - you will see the messages there) i went to a command shell (windows start button to run - type in cmd) and checked my network settings too - the ipconfig/all should show sutff like your default gateway (mine is 192.168.1.1), subnet mask (mine is 225.225.225.0) and dns server (mine is 192.168.1.1) from the isy console (after login), enter the command CT (case sensitive) - it will prompt you for the following (using my config) ip address - 192.168.1.5 netmask - 255.255.255.0 gateway - 192.168.1.1 dns server - 192.168.1.1 the isy will reboot after you assign these values to set up the port forwarding rule in the actiontec router, click on the firewall settings option at the top - the navigation bar at the left has the port forwarding option - select it (it will threaten you that you are not smart enough to mess with this stuff, but continue by selecting yes) at the botton left side you should see the word 'Add' in red - click it and a new panel is displayed (add port forwarding rule) next to this Networked Computer / Device: is a dropdown menu - we want to specify address next to that is an entry box - type in the ip address of your ISY (mine is 192.168.1.5) the next line down is Protocol with another red 'Add' - click it once and it brings up a panel titled 'edit service' in red, you will see 'add server ports' - click that and the 'edit service server ports' panel appears next to this Protocol is a dropdown menu - select tcp and the panel changes - leave the source port as 'Any' - next to this Destination Ports: ia another dropdown menu - select 'single' and the panel displays an entry area - type in the port that your isy is using (mine is 16618) click apply and it will think a second or two, then take you back to the 'edit service' panel - click apply again and it will take you back to the 'add port forwarding rule' panel - click apply again it should take you back to the 'you ain't smart enough' display - click yes and the main port forwarding display screen should appear these are displayed for my isy Networked Computer / Device: 192.168.1.5 Network Address: 192.168.1.5 Public IP Address: (blank) Protocols: Application - TCP Any -> 16618 WAN Connection Type: All Broadband Devices Status: Active (in green) Action: the little blue thing with the pencil allows you to edit this rule - the little blue thing with the red x will delete the rule on this screen, i clicked apply again - not sure its necessary though that is port forwarding for an actiontec now - does mine work? i don't think so here is the isy console log Rebooting ... please wait! Goodbye! Please Log in Username:Waiting 2sec to start 'A' to abort Configured IP = 192.168.1.5 Configured Mask = 255.255.255.0 MAC Address= 00:03:f4:02:65:e2 Configuring Network Services Configuring the File System Loading Configurations Changing the Priority to 1 Starting the Logger Service Starting the Time Services Initializing the Crypto Services Initializing the UPnP Security Services Security Level: 2 Retrieving Nodes Binding the UPnP Device Refreshing Nodes Configuration Starting the SSDP Agent Starting the UPnP Server Starting the Logical Device Updater Service Starting the Alarms & Notifications Service Configuring Mail Service -7029,null Notification Thread Started Starting the Device Adding System Schedules Adding the Polling Schedule Retrieving Schedules Starting the Scheduler Starting the UPnP Notification Service Starting the Shellà Please Log in Username:-7029,null,null,null PLM: Device ID: 5 EB 4E Starting the D2D Service Configuring Internet Access Looking For an Internet Gateway -80000,null -80000,null,null,null -80000,null -80000,null,null,null -80000,null -80000,null,null,null -80000,null -80000,null,null,null -80000,null -80000,null,null,null -80000,null -80000,null,null,null No Internet Gateway Found -2,7 D7 19 1, , -2,7 E7 1B 1, , admin Password:***** Hi! Welcome to ISY Shell CT - Configure TCP/IP CL - Configure max log size LS - List files/directories SU - Show external url SM - Show memory utilization ST - Show system time DT - Disable telnet EI - Enable internet access XS - Exit the shell RS - Reboot the system RL - Reset login to admin/admin FR - Factory reset MN - Menu VE - Display Version http:/192.168.1.5:16618/> now i use mcafee virus scan and firewall packaged in what they call their security center - i understand that the mcafee redirector service causes some problems, so i disabled it - if you have mcafee, here is how its done control panel to administrative tools select services and a new window opens under name is mcafee redirector service - double click that in the new window, you can change the startup type to manual to prevent it from starting - you can stop the service by clicking the stop button under service status i stopped it to boot the isy with the results above - but i usually have to run it because i use a dynamic dns task since i have no static ip - with it stopped, the task gets errors michel can tell me if i am doing anything wrong or what the error messages above indicate - one last thing - i have not registered this isy with universal devices - not sure if that matters - just looking at the mail server Sloop, When I do the first step, and type telnet your.isy.ip 126, I see the window open then close quickly, any ideas? Thanks
d_l Posted December 27, 2007 Posted December 27, 2007 When I do the first step, and type telnet your.isy.ip 126, I see the window open then close quickly, any ideas? Start a Command prompt window rather than trying to launch from the Run dialog. Then type in the telnet commands. That should solve the Command window disappearance problem.
AnthemAVM Posted December 28, 2007 Posted December 28, 2007 When I do the first step, and type telnet your.isy.ip 126, I see the window open then close quickly, any ideas? Start a Command prompt window rather than trying to launch from the Run dialog. Then type in the telnet commands. That should solve the Command window disappearance problem. Thanks, I am still having trouble getting started, when I typed in that command it came back that port was not available. Is this a custom line?
MikeB Posted December 28, 2007 Posted December 28, 2007 Don't take it so literally. You need to find the IP address of your ISY. When you open the admin interface, the web browser with the UDI logo will show you the IP address in the address bar. So, if your ISY's IP address is 192.168.1.102, you would: - click START, then RUN - type in CMD and hit enter - in the black box, type: TELNET 192.168.1.102 126 Good luck!
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