How To: Configure All In One Router/Modem (ACTIONTEC)

[Michel Kohanim]

sloop,

 

You will always get the Internet Gateway Not Found error since ISY cannot communicate with your router. This, however, has nothing to do with the ability for ISY to communicate with the internet.

 

For the gateway, you should still enter your router's IP address.

For DNS, you should enter the DNS server address in ISY's config shell.

 

Please send me an email and we'll walk through it and get it resolved one way or another.

 

With regards,

Michel

 

 

well i don't know what it wants for the messaging part - i can get you to the remote access and tell you where to get your default gateway and dns server

 

on the router config main menu - click on the blue globe under my router

 

i tried entering the gateway and dns server in the isy console - test e/mail still faile - i still get the no internet gateway found - i changed the port forwarding to the 16618 -> 16618 (source and destinations) - i tried entering the isy to that dns server screen - the only thing i can see that might impact this is under the advanced functions - there is a display of protocols - it looks almost like a bunch of port forwards - evidently, you can use the application name instead of creating the protocol for ports - kinda a modular way of doing the port forward

 

i will play more - but i think the mail is beyond me

[Michel Kohanim]

HAS,

 

What did you enter for your DNS server IP address?

 

With kind regards,

Michel

 

a. Do you have the right email address in your Configuration page?

 

yes

 

b. Please try logging with telnet to our box (telnet your.isy.ip 126) and issue TM (test mail). Please let me know what you get.

 

-50000,null,null,null

 

I left the IP Address, NetMask and Gateway settings, but removed the DNS Server (0.0.0.0) and no longer have the -500000,null,null,null message.

 

The new message is: Failed to send message to: (my email address)

 

 

I tell ya, I think all the settings in my router are correct. The ISY should have access to the internet / email

[Guest]

I tried several combinations. All were fruitless.

 

I left it at 192.168.1.1

 

 

HAS,

 

What did you enter for your DNS server IP address?

 

With kind regards,

Michel

 

a. Do you have the right email address in your Configuration page?

 

yes

 

b. Please try logging with telnet to our box (telnet your.isy.ip 126) and issue TM (test mail). Please let me know what you get.

 

-50000,null,null,null

 

I left the IP Address, NetMask and Gateway settings, but removed the DNS Server (0.0.0.0) and no longer have the -500000,null,null,null message.

 

The new message is: Failed to send message to: (my email address)

 

 

I tell ya, I think all the settings in my router are correct. The ISY should have access to the internet / email

[Michel Kohanim]

HAS,

 

192.168.1.1 is your routers IP; I am not sure this would work.

 

Would you like me to call you and walk you through this? Thanks to sloop's instructions, another one of our customers with ActionTec/FIOS modem was able to configure his ActionTec/FIOS modem and it all works.

 

With kind regards,

Michel

 

I tried several combinations. All were fruitless.

 

I left it at 192.168.1.1

 

 

HAS,

 

What did you enter for your DNS server IP address?

 

With kind regards,

Michel

 

a. Do you have the right email address in your Configuration page?

 

yes

 

b. Please try logging with telnet to our box (telnet your.isy.ip 126) and issue TM (test mail). Please let me know what you get.

 

-50000,null,null,null

 

I left the IP Address, NetMask and Gateway settings, but removed the DNS Server (0.0.0.0) and no longer have the -500000,null,null,null message.

 

The new message is: Failed to send message to: (my email address)

 

 

I tell ya, I think all the settings in my router are correct. The ISY should have access to the internet / email

[sloop]

the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12

[Michel Kohanim]

sloop,

 

Thanks so very much. We can cautiously assume that all Verizon customers use the same DNS. And, YES, I read your instructions to another one of our customers and BOOM: it all worked!

 

With kind regards,

Michel

 

the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12

[Guest]

the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12

 

mine too!

 

Did ya see that by clicking on the Globe? I saw my Gateway was 71.180.***.*

 

I've tried ALL those....blah LoL

[Michel Kohanim]

HAS,

 

Please try the Any for source port ( I was wrong ... it has to be Any since we tested it with Sloop and it didn't work any other way). We will figure this out one way or another since out of the 3 clients with ActionTec/FIOS, yours is the only one that seems to be causing problems. Please let me know if you wish me to call and get this resolved quicker.

 

With kind regards,

Michel

 

the dns server ip addresses listed for my connection are 68.238.96.12 and 68.238.112.12

 

mine too!

 

Did ya see that by clicking on the Globe? I saw my Gateway was 71.180.***.*

 

I've tried ALL those....blah LoL

[Guest]

HAS,

 

Please try the Any for source port ( I was wrong ... it has to be Any since we tested it with Sloop and it didn't work any other way). We will figure this out one way or another since out of the 3 clients with ActionTec/FIOS, yours is the only one that seems to be causing problems. Please let me know if you wish me to call and get this resolved quicker.

 

With kind regards,

Michel

 

 

Yeah, guess it is time to throw in the towel...I don't wanna be "that kid" who couldn't get it working. Dang that sloop!

[sloop]

is it the e/mail that is failing or the remote access? i have the remote access working - still have to research the e/mail more

[Guest]

is it the e/mail that is failing or the remote access? i have the remote access working - still have to research the e/mail more

 

email failing / no gateway issue

[Michel Kohanim]

HAS,

 

Don't throw in the towel yet. We'll figure it out.

 

So, let me get it right:

You are on DHCP

You can access your ISY remotely

But, email notifications don't work

 

If so, please do me a favor:

1. Click on configuration

2. Remove all recipients

3. Add a regular email address

4. Click on save

5. Create a simple trigger with Notify as the response

 

I'd appreciate your feedback,

With kind regards,

Michel

 

is it the e/mail that is failing or the remote access? i have the remote access working - still have to research the e/mail more

 

email failing / no gateway issue

[Guest]

HAS,

 

Don't throw in the towel yet. We'll figure it out.

 

So, let me get it right:

You are on DHCP

You can access your ISY remotely

But, email notifications don't work

 

 

Correct. I am on DHCP and I can access my ISY remotely

 

If so, please do me a favor:

1. Click on configuration

2. Remove all recipients

3. Add a regular email address

4. Click on save

5. Create a simple trigger with Notify as the response

 

I did the above. No email.

[Michel Kohanim]

HAS,

 

Would you be kind enough to let me know what error you get when you try to do a TM on the shell?

 

I am so very sorry for all the trouble.

 

With kind regards,

Michel

HAS,

 

Don't throw in the towel yet. We'll figure it out.

 

So, let me get it right:

You are on DHCP

You can access your ISY remotely

But, email notifications don't work

 

 

Correct. I am on DHCP and I can access my ISY remotely

 

If so, please do me a favor:

1. Click on configuration

2. Remove all recipients

3. Add a regular email address

4. Click on save

5. Create a simple trigger with Notify as the response

 

I did the above. No email.

[Guest]

HAS,

 

Would you be kind enough to let me know what error you get when you try to do a TM on the shell?

 

I am so very sorry for all the trouble.

 

With kind regards,

Michel

 

-50000,null,null,null

-50000,null

[Michel Kohanim]

Hi HAS,

 

For some reason, ISY cannot resolve our mail server address.

 

Would you please:

1. download http://www.universal-devices.com/tools/udfinder.zip

2. save it as udfinder.jar in a directory of your choice

3. double click on udfinder.jar (see step 2)

4. click on your device (on the top)

5. Make sure you have

DHCP IP - assigned

DHCP Subent - normally 255.255.255.0

DHCP DNS - your router's IP address

Interface - Ethernet

MAC Address - 6 Hex numbers

Static IP - 0.0.0.0

Static Subnet - 0.0.0.0

Static Gateway 0.0.0.0

Static DNS 0.0.0.0

 

Thanks and with kind regards,

Michel

 

HAS,

 

Would you be kind enough to let me know what error you get when you try to do a TM on the shell?

 

I am so very sorry for all the trouble.

 

With kind regards,

Michel

 

-50000,null,null,null

-50000,null

[Guest]

Yes to all. I also have:

 

DHCP Gateway - my router's IP address

 

Still get the same error message

 

 

Hi HAS,

 

For some reason, ISY cannot resolve our mail server address.

 

Would you please:

1. download http://www.universal-devices.com/tools/udfinder.zip

2. save it as udfinder.jar in a directory of your choice

3. double click on udfinder.jar (see step 2)

4. click on your device (on the top)

5. Make sure you have

DHCP IP - assigned

DHCP Subent - normally 255.255.255.0

DHCP DNS - your router's IP address

Interface - Ethernet

MAC Address - 6 Hex numbers

Static IP - 0.0.0.0

Static Subnet - 0.0.0.0

Static Gateway 0.0.0.0

Static DNS 0.0.0.0

 

Thanks and with kind regards,

Michel

 

HAS,

 

Would you be kind enough to let me know what error you get when you try to do a TM on the shell?

 

I am so very sorry for all the trouble.

 

With kind regards,

Michel

 

-50000,null,null,null

-50000,null

[Michel Kohanim]

HAS,

 

I sent you (PM) some instructions couple of days ago and never heard back from you. Did you receive them?

 

With kind regards,

Michel

Yes to all. I also have:

 

DHCP Gateway - my router's IP address

 

Still get the same error message

 

 

Hi HAS,

 

For some reason, ISY cannot resolve our mail server address.

 

Would you please:

1. download http://www.universal-devices.com/tools/udfinder.zip

2. save it as udfinder.jar in a directory of your choice

3. double click on udfinder.jar (see step 2)

4. click on your device (on the top)

5. Make sure you have

DHCP IP - assigned

DHCP Subent - normally 255.255.255.0

DHCP DNS - your router's IP address

Interface - Ethernet

MAC Address - 6 Hex numbers

Static IP - 0.0.0.0

Static Subnet - 0.0.0.0

Static Gateway 0.0.0.0

Static DNS 0.0.0.0

 

Thanks and with kind regards,

Michel

 

HAS,

 

Would you be kind enough to let me know what error you get when you try to do a TM on the shell?

 

I am so very sorry for all the trouble.

 

With kind regards,

Michel

 

-50000,null,null,null

-50000,null

[Guest]

HAS,

 

I sent you (PM) some instructions couple of days ago and never heard back from you. Did you receive them?

 

With kind regards,

Michel

 

Negitive. PM box is empty

[linuxguy]

I hope this thread is still active. I have recently obtained a Verizon FIOS account, and sure enough an ActionTec MI424WR. I wonder if you have it all figured out by now, and perhaps someone was kind enough to write a consolidation of what works ( a Wiki page would be great).

 

My Verizon furnished DNS is 70.243.0.12 (first) and 71.250.0.12 (second). Definitely different than what you found. My router's IP from Verizon has remained the same since my account started (about two weeks), but I suppose they'll change it when I least expect it.

 

As Michel knows, I run only Linux operating systems, and my LAN is static IP only. I'm not sure if this will make things easier or harder.

 

In any case I was pleased to find this thread, and hope it will help me. There is obviously a lot of info posted already, and I'm sure it will take me a while to digest it. Any suggestions or comments would be welcome.

 

Linuxguy

[Michel Kohanim]

linuxguy,

 

If you want to enable remote access to ISY, then please follow the process as what "sloop" kindly and thoroughly outlined in this same thread.

 

If you are not trying to use enable remote access, then all you have to do is:

a. Do a test to see whether or not you can get a notification through ISY

b. If you do, then you do not have to do anything (your current static IP settings work)

c. If not, then make sure ISY is in the same IP range as your router (192.168.0.1 or 192.168.1.1). Change ISY's DNS entry to that of Verizon's and as you outlined.

d. Repeat the test

 

I hope this helped.

 

With kind regards,

Michel

 

 

I hope this thread is still active. I have recently obtained a Verizon FIOS account, and sure enough an ActionTec MI424WR. I wonder if you have it all figured out by now, and perhaps someone was kind enough to write a consolidation of what works ( a Wiki page would be great).

 

My Verizon furnished DNS is 70.243.0.12 (first) and 71.250.0.12 (second). Definitely different than what you found. My router's IP from Verizon has remained the same since my account started (about two weeks), but I suppose they'll change it when I least expect it.

 

As Michel knows, I run only Linux operating systems, and my LAN is static IP only. I'm not sure if this will make things easier or harder.

 

In any case I was pleased to find this thread, and hope it will help me. There is obviously a lot of info posted already, and I'm sure it will take me a while to digest it. Any suggestions or comments would be welcome.

 

Linuxguy

[AnthemAVM]

don't let it spook you - but use caution and common sense - be sure you know what you change so you can put it back - from what i read on a forum about our router, even the most seasoned pc nerdlincs say the interface menus make no sense

 

i use xp/pro

 

from the other thread, michel posted these instructions

 

So, here are the instructions:

a. Make ISY use a static IP address:

i. In the Run dialog, type: telnet your.isy.ip 126

ii. type CT (configure TCP/IP)

iii. enter the desired IP address for ISY

iv. enter the mask (usually 255.255.255.0)

v. enter the gateway IP (usually the IP address of your router; i.e. 192.168.1.1)

vi. enter your DNS IP (you have to look at your router's configuration page for this address)

vii. you are done; wait for the system to reboot

b1. For Linksys, open up the router's adminstrative page

i. Go to Applications and Gaming

ii. Go to Port Forwarding (sometimes, it's under UPnP)

iii. Create a rule such that all TCP (not UDP) traffic directed to ISY's port is handled by ISY's static IP address

b2. For DLink

i. Go to Firewall tab (under Advanced)

ii. Follow steps ii and iii in b1 (above)

 

open your isy console (not the gui thing) - sign in

 

the prompt will display your ip address and port number - mine looks like this

 

http:/192.168.1.5:16618/>

 

(omitting a slash after the http:)

 

the ip address of my isy on my local lan is 192.168.1.5

the port number is 16618

 

michel said you can get the port from the properties option when you right click the 'my insteon' entry on the 'my network places' window

 

open your router config from your browser and login

 

the main menu should have a section that displays all the devices attached to your router - if you can't identify which one is the isy, click on the 'my network' selection at the top - that will show the mac addresses of the devices - the mac address of the isy is displayed in the isy console when the isy boots up - (the RS command in the isy console will cause the isy to reboot - you will see the messages there)

 

i went to a command shell (windows start button to run - type in cmd) and checked my network settings too - the ipconfig/all should show sutff like your default gateway (mine is 192.168.1.1), subnet mask (mine is 225.225.225.0) and dns server (mine is 192.168.1.1)

 

from the isy console (after login), enter the command CT (case sensitive) - it will prompt you for the following (using my config)

 

ip address - 192.168.1.5

netmask - 255.255.255.0

gateway - 192.168.1.1

dns server - 192.168.1.1

 

the isy will reboot after you assign these values

 

to set up the port forwarding rule in the actiontec router, click on the firewall settings option at the top - the navigation bar at the left has the port forwarding option - select it (it will threaten you that you are not smart enough to mess with this stuff, but continue by selecting yes)

 

at the botton left side you should see the word 'Add' in red - click it and a new panel is displayed (add port forwarding rule)

 

next to this

 

Networked Computer / Device:

 

is a dropdown menu - we want to specify address

 

next to that is an entry box - type in the ip address of your ISY (mine is 192.168.1.5)

 

the next line down is

 

Protocol

 

with another red 'Add' - click it once and it brings up a panel titled 'edit service'

 

in red, you will see 'add server ports' - click that and the 'edit service server ports' panel appears

 

next to this

 

Protocol

 

is a dropdown menu - select tcp and the panel changes - leave the source port as 'Any' - next to this

 

Destination Ports:

 

ia another dropdown menu - select 'single' and the panel displays an entry area - type in the port that your isy is using (mine is 16618)

 

click apply and it will think a second or two, then take you back to the 'edit service' panel - click apply again and it will take you back to the 'add port forwarding rule' panel - click apply again

 

it should take you back to the 'you ain't smart enough' display - click yes and the main port forwarding display screen should appear

 

these are displayed for my isy

 

Networked Computer / Device: 192.168.1.5

Network Address: 192.168.1.5

Public IP Address: (blank)

Protocols: Application - TCP Any -> 16618

WAN Connection Type: All Broadband Devices

Status: Active (in green)

Action: the little blue thing with the pencil allows you to edit this rule - the little blue thing with the red x will delete the rule

 

on this screen, i clicked apply again - not sure its necessary though

 

that is port forwarding for an actiontec

 

now - does mine work? i don't think so

 

here is the isy console log

 

Rebooting ... please wait!

 

Goodbye!

 

Please Log in

 

Username:Waiting 2sec to start 'A' to abort

Configured IP = 192.168.1.5

Configured Mask = 255.255.255.0

MAC Address= 00:03:f4:02:65:e2

Configuring Network Services

Configuring the File System

Loading Configurations

Changing the Priority to 1

Starting the Logger Service

Starting the Time Services

Initializing the Crypto Services

Initializing the UPnP Security Services

Security Level: 2

Retrieving Nodes

Binding the UPnP Device

Refreshing Nodes Configuration

Starting the SSDP Agent

Starting the UPnP Server

Starting the Logical Device Updater Service

Starting the Alarms & Notifications Service

Configuring Mail Service

-7029,null

Notification Thread Started

Starting the Device

Adding System Schedules

Adding the Polling Schedule

Retrieving Schedules

Starting the Scheduler

Starting the UPnP Notification Service

Starting the ShellÃ

Please Log in

 

Username:-7029,null,null,null

PLM: Device ID: 5 EB 4E

Starting the D2D Service

Configuring Internet Access

Looking For an Internet Gateway

-80000,null

-80000,null,null,null

-80000,null

-80000,null,null,null

-80000,null

-80000,null,null,null

-80000,null

-80000,null,null,null

-80000,null

-80000,null,null,null

-80000,null

-80000,null,null,null

No Internet Gateway Found

-2,7 D7 19 1, ,

-2,7 E7 1B 1, ,

admin

Password:*****

Hi!

Welcome to ISY Shell

CT - Configure TCP/IP

CL - Configure max log size

LS - List files/directories

SU - Show external url

SM - Show memory utilization

ST - Show system time

DT - Disable telnet

EI - Enable internet access

XS - Exit the shell

RS - Reboot the system

RL - Reset login to admin/admin

FR - Factory reset

MN - Menu

VE - Display Version

 

http:/192.168.1.5:16618/>

 

now i use mcafee virus scan and firewall packaged in what they call their security center - i understand that the mcafee redirector service causes some problems, so i disabled it - if you have mcafee, here is how its done

 

control panel to administrative tools

 

select services and a new window opens

 

under name is mcafee redirector service - double click that

 

in the new window, you can change the startup type to manual to prevent it from starting - you can stop the service by clicking the stop button under service status

 

i stopped it to boot the isy with the results above - but i usually have to run it because i use a dynamic dns task since i have no static ip - with it stopped, the task gets errors

 

michel can tell me if i am doing anything wrong or what the error messages above indicate - one last thing - i have not registered this isy with universal devices - not sure if that matters - just looking at the mail server

 

Sloop,

 

When I do the first step, and type telnet your.isy.ip 126, I see the window open then close quickly, any ideas?

 

Thanks

[d_l]

When I do the first step, and type telnet your.isy.ip 126, I see the window open then close quickly, any ideas?

Start a Command prompt window rather than trying to launch from the Run dialog. Then type in the telnet commands. That should solve the Command window disappearance problem.

[AnthemAVM]

When I do the first step, and type telnet your.isy.ip 126, I see the window open then close quickly, any ideas?

Start a Command prompt window rather than trying to launch from the Run dialog. Then type in the telnet commands. That should solve the Command window disappearance problem.

 

Thanks,

 

I am still having trouble getting started, when I typed in that command it came back that port was not available. Is this a custom line?

[MikeB]

Don't take it so literally.

 

You need to find the IP address of your ISY. When you open the admin interface, the web browser with the UDI logo will show you the IP address in the address bar.

 

So, if your ISY's IP address is 192.168.1.102, you would:

 

- click START, then RUN

- type in CMD and hit enter

- in the black box, type: TELNET 192.168.1.102 126

 

Good luck!