having difficulty with admin console. so slow.

[neupane00]

Okay, im newbie and dont want to sound rude but why is interface so HARD for isy99. Even x10 active home system i used to use is nice and easy and user interactive.

isy99 is painfully slow. the java applet takes a bit to load up and just really not easy flowing. Another issue is i need to restart the admin console (java applet) everytime i make changes.

 

For example, i remove switch "outdoor light" from a scene called "scene A". I dont see anythign happening in admin java console. But when i re-run admin console java applet, i see that switch "outdoor light" is gone.

 

Its driving me nuts. everytime, i change anything, i need to rerun java admin applet, put in my username, put in my password..

 

this is normal expected behavior? is there a better software to control admin cosole or does it have to be java applet. I was hoping for some clean easy to use drag and drop interface.

[oberkc]

this is normal expected behavior? is there a better software to control admin cosole or does it have to be java applet. I was hoping for some clean easy to use drag and drop interface.

 

Your experience does NOT match mine. When I add or remove devices from scenes, I get an indication of things happening. When done, I find no need to re-run the admin console. All changes are accounted for. I find the speed of the changes mostly limited by the speed of insteon communication via powerlines.

 

Given your desciption of the problem and how you believe this is related to Java, have you tried clearing the java cache?

[Michel Kohanim]

Hello neupane00,

 

I do apologize for the inconvenience. This is not normal and it all points to the firewall software on your computer especially if it's one of AVAST, Kaspersky, NOD32, McAfee, and AVG. These solutions are notorious in blocking ISY communications with your computer and, at the minimum, require ISY to be in the trusted zone/white list therein.

 

Please do be kind enough to search for your specific firewall software or do a quick browse for resolutions to most in the following forum:

viewforum.php?f=3

 

If you are still having the same problems, please do not hesitate to contact our tech support team and we'll be delighted to help figure out the root cause and fix it.

 

With kind regards,

Michel

[neupane00]

thanks for reply. well the reason i think its java is just cuz i need to rerun every time. when rerun everything comes up fine. so unlikely there is problem with isy99 itself. Its just that online front end admin java application doesnt reflect the changes i have made till i re run the application. its such a pain in the next.

 

how do i clear java cache. i think i cleared it once but didnt help. but let me know anyways, maybe i am doing something wrong. Is there option of installating local applicaion on computer and running that?

 

is there option of "remember my password" kinda feature so i wont have to enter password over and over again. atleast during this setup period.

 

so far i am pretty disappointed with user interface. coming from x10 active home, i think that beats this isy99 admin big time.

 

dont get me wrong, really happy about insteon reliability tho.

[neupane00]

Hello neupane00,

 

I do apologize for the inconvenience. This is not normal and it all points to the firewall software on your computer especially if it's one of AVAST, Kaspersky, NOD32, McAfee, and AVG. These solutions are notorious in blocking ISY communications with your computer and, at the minimum, require ISY to be in the trusted zone/white list therein.

 

Please do be kind enough to search for your specific firewall software or do a quick browse for resolutions to most in the following forum:

viewforum.php?f=3

 

If you are still having the same problems, please do not hesitate to contact our tech support team and we'll be delighted to help figure out the root cause and fix it.

 

With kind regards,

Michel

 

michel, thank you. it was nice to hear back from you and have assurance someone will help or there is a solution for it. right now i am about to switch to houselinc or something else. took me about 4 hours to program 3 rooms. doesnt even work right. granted im newbie, but all the more i need more user friendly frontend application.

[neupane00]

i have Kaspersky, and i also see windows firewall on. i am on windows 7 OS.

can you point me to right thread.

[TJF1960]

A search of "Kaspersky" turned these links up:

 

http://forum.universal-devices.com/viewtopic.php?f=3&t=2049&hilit=Kaspersky

 

http://forum.universal-devices.com/viewtopic.php?t=1162

 

Hopefully one of these links will help with a solution.

[Michel Kohanim]

Hello neupane00,

 

I understand how frustrating this could be and, as such, if you are still having issues, please do let us know so that we can help you remotely. You can even schedule a call for a time most convenient for you.

 

With kind regards,

Michel