Admin console prompts for login multiple times

[marksidell]

When I click the admin console link on the ISY web page, the admin java program runs and prompts me for a login. Then, almost always, after I enter my credentials and the console finishes initializing the network display, it prompts me again for a login. Sometimes it prompts me multiple times before eventually stopping.

 

Right now, after entering the login info several times, I can see my list of devices and scripts, but the program display says I have no programs. Looking at the web UI, I see that my programs are still there. But the admin console has decided not to display them.

 

Anyone know what's going on?

 

Am I some sort of ISY black hole?

[Brian H]

Are you running any anti virus or firewall software and what programs are they?

[marksidell]

Microsoft Security Essentials and the Windows Firewall.

[Michel Kohanim]

Hello marksidell,

 

You have to make sure that ISY is listed in the white list/trusted zone for your firewall software. What you are experiencing is this:

1. When the Admin Console logs on to ISY, it also subscribes to ISY's events

2. ISY starts sending events back to the Admin Console

3. If ISY fails sending 3 events to the Admin Console, then it considers the subscription expired

 

In some cases, firewall software are more lenient with https. So, you might want to use https://your.isy.ip.address instead just to try.

 

With kind regards,

Michel

[marksidell]

Thanks for the reply!

 

What TCP port(s) does the ISY use to send events? Or, more generally, what TCP ports does the ISY use to communicate with the admin console (and other programs that use its restful API), aside from 80 and 443?

[Michel Kohanim]

Hi marksidell,

 

TCP ports are totally configurable in Configuration | System | Network tab for HTTP and HTTPS the defaults for which are 80 (HTTP) and 443 (HTTPS).

 

With kind regards,

Michel

[marksidell]

Roger that on the ports. I was guessing the ISY might use some other port for event notifications.

 

I tried disabling the firewall on my computer, and I still get multiple login requests. (Since the ISY and my computer are on the same local network, I assume that my public-facing router/firewall settings don't apply.)

 

FWIW, I get the multiple login requests on both my desktop and laptop. Both are running Windows XP, and I use the Chrome browser.

[johnnyt]

Hi marksidell,

 

I have this problem too. Affects both my XP and W7 machines (LAN machines). I don't access ISY remotely so I don't know if it occurs after a while that way but it didn't occur when UDI tried connecting remotely a few times. (like bringing your car to the mechanic and everything works fine when he tries it )

 

The only way I am able to avoid it is to use the ISY Finder via the link http://www.universal-devices.com/99i//admin.jnlp. I tried several things. The details are at http://forum.universal-devices.com/viewtopic.php?t=5245

 

If you find anything that fixes it for you, please post back.

 

Thanks.

[marksidell]

Thanks for the info.

 

I've confirmed that using the ISY finder prevents the multiple login prompts. I was able to use the generic URL http://www.universal-devices.com/99i/.

 

Very strange.