Got a new software push today on my Blackberry Bold and now I can't use the web browser to access my isy-99i.

 

I get the following message:

 

"Unable to connect using the current security settings. Please contact your service provider".

 

Before this I had no difficulty accessing my isy-99i with my Blackberry. Anyone run in to this before?

Hi ChrisNYC,

 

If you are using default certificate, you might want to change it to a valid one from http://www.cacert.org with 2048 security settings. This said, I am not entirely certain that this will fix the issue. Does it give you any more feedback?

 

With kind regards,

Michel

Thanks Michel. I signed up for an account at cacert.org, but am trying to understand what they mean when they ask for:

 

"Paste your CSR(Certificate Signing Request) below..."

 

Not exactly sure what they want pasted into the blank form.

 

Unfortunately the Blackberry does not give any more info, just the message I mentioned earlier.

Hi ChrisNYC,

 

I am so very sorry for not giving you the details:

1. Go to https://www.universal-devices.com/ssl/insteon

2. Click on SSL Certificate Management | Create Certificate Request to CA

3. You will see a dialog with some numbers ... this is what you want to put in CACert utility (copy/paste)

4. Once you receive your certificate, then go to SSL Certificate Management | Receive Certificate from CA and Install (copy/paste again)

 

With kind regards,

Michel

Hi Michel,

 

I got it now, except I only see options for a 512 0r 1024 certificate. How do I request one for 2048?

Hello ChrisNYC,

 

You have to upgrade to 3.1.17 to support 2048 bit encryption.

 

With kind regards,

Michel

Hi Michel,

 

I tried installing a 1024 certificate and it looks like that did the trick, I can access the isy-99i from my Blackberry Bold again. Thanks for your help.

 

Chris

Hi Chris, thanks so very much for the update!

 

With kind regards,

Michel