mrobles Posted February 27, 2012 Share Posted February 27, 2012 I have an ISY99, I added to an existing instalation of about 20 insteon devices and it works fine. I tried to add a new switchlinc dimmer but it gives me the "node not added-failed resoring device" error. The ISY has the latest firmware. The switchlinc was new. I have disabled firewall and virus protection. I added the device to a 2412n without a problem and can use it with mobilelinc on my iphone. I have tried many times and various ways Help Link to comment Share on other sites More sharing options...
LeeG Posted February 27, 2012 Share Posted February 27, 2012 Run Tools | Diagnostics | Event Viewer with Level 3-Device communications events selected. Then use Link Management | New INSTEON Device to add the new SwitchLinc. Enter the device Insteon address and a Name. Leave the Device Type set to Auto Discover. Post the event trace. First though check Help | About and verify the Firmware line and UI line both show 3.1.17. Link to comment Share on other sites More sharing options...
mrobles Posted February 29, 2012 Author Share Posted February 29, 2012 Tue 02/28/2012 09:16:57 PM : ---- Initializing the linked devices ---- Tue 02/28/2012 09:16:57 PM : ---- All Linked Devices are now initialized ---- Tue 02/28/2012 09:16:57 PM : ---- Add remaining devices ---- Tue 02/28/2012 09:16:57 PM : [18 E5 7A 1 ] Reading all links Tue 02/28/2012 09:16:58 PM : [18 E5 7A 1 ] Querying engine version Tue 02/28/2012 09:16:58 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 0D 00 06 (00) Tue 02/28/2012 09:16:58 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 0D 01 (01) Tue 02/28/2012 09:16:58 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:16:58 PM : [18 E5 7A 1 ] Retrieved engine version is i2 Tue 02/28/2012 09:16:58 PM : [18 E5 7A 1 ] Calibrating engine version ensuring support for i2 Tue 02/28/2012 09:16:58 PM : [iNST-ACK ] 02 62 18.E5.7A 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 00 06 (00) Tue 02/28/2012 09:16:58 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2F 00 (00) Tue 02/28/2012 09:16:58 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:16:59 PM : [iNST-ERX ] 02 51 18 E5 7A 19 74 BE 11 2F 00 01 01 0F FF 01 A2 0B 0F 97 FC FF 1C 00 00 Tue 02/28/2012 09:16:59 PM : [Extended-Direct][18.E5.7A-->ISY/PLM Group=0] Max Hops=1, Hops Left=0 Tue 02/28/2012 09:16:59 PM : [18 E5 7A 1 ] Using engine version i1 Tue 02/28/2012 09:16:59 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:16:59 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:16:59 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:16:59 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B F8 06 PEEK (F8) Tue 02/28/2012 09:17:00 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B A2 PEEK (A2) Tue 02/28/2012 09:17:00 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:00 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:00 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:00 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:00 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B F9 06 PEEK (F9) Tue 02/28/2012 09:17:01 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 0B PEEK (0B) Tue 02/28/2012 09:17:01 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:01 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:01 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:01 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:01 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B FA 06 PEEK (FA) Tue 02/28/2012 09:17:02 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 0F PEEK (0F) Tue 02/28/2012 09:17:02 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:02 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:02 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:02 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:02 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B FB 06 PEEK (FB) Tue 02/28/2012 09:17:02 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 97 PEEK (97) Tue 02/28/2012 09:17:02 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:03 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:03 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:03 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:03 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B FC 06 PEEK (FC) Tue 02/28/2012 09:17:04 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B FC PEEK (FC) Tue 02/28/2012 09:17:04 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:04 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:04 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:04 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:04 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B FD 06 PEEK (FD) Tue 02/28/2012 09:17:05 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B FF PEEK (FF) Tue 02/28/2012 09:17:05 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:05 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:05 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:05 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:05 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B FE 06 PEEK (FE) Tue 02/28/2012 09:17:06 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 1C PEEK (1C) Tue 02/28/2012 09:17:06 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:06 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:06 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:06 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:06 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B FF 06 PEEK (FF) Tue 02/28/2012 09:17:07 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 00 PEEK (00) Tue 02/28/2012 09:17:07 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:07 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Tue 02/28/2012 09:17:07 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Tue 02/28/2012 09:17:07 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:07 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B F0 06 PEEK (F0) Tue 02/28/2012 09:17:08 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 00 PEEK (00) Tue 02/28/2012 09:17:08 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:08 PM : [18 E5 7A 1 ] Adding device to ISY Tue 02/28/2012 09:17:08 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 10 00 06 ID-REQ (00) Tue 02/28/2012 09:17:08 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 10 00 ID-REQ (00) Tue 02/28/2012 09:17:08 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:08 PM : [iNST-SRX ] 02 50 18.E5.7A 01.19.40 8B 01 00 (00) Tue 02/28/2012 09:17:08 PM : [standard-Broadcast][18.E5.7A-->01.19.40] Max Hops=3, Hops Left=2 Tue 02/28/2012 09:17:08 PM : [18 E5 7A 1 ] ** Not Added ** Restore node Failed Tue 02/28/2012 09:17:08 PM : ---- All Remaining Device Added ---- Tue 02/28/2012 09:17:08 PM : ---- Start: Generate Scenes from links ---- Tue 02/28/2012 09:17:12 PM : ---- End: Generate Scenes from links ---- Tue 02/28/2012 09:17:13 PM : [All ] Writing 0 bytes to devices Link to comment Share on other sites More sharing options...
LeeG Posted February 29, 2012 Share Posted February 29, 2012 What does Help | About show for the ISY (Firmware) and Admin Console (UI) levels? The event trace results do not match my 3.1.17 results for adding a SwitchLinc Dimmer. Link to comment Share on other sites More sharing options...
mrobles Posted February 29, 2012 Author Share Posted February 29, 2012 They are the same. The show Insteon_UD99 v.3.1.17 (2012-01-19-15:34:02) Link to comment Share on other sites More sharing options...
LeeG Posted February 29, 2012 Share Posted February 29, 2012 Suggest Factory Resetting the SwitchLinc and doing another New INSTEON Device with Auto Discover. Also suggest running the Event Viewer as you did before so that the results with a factory reset SwitchLinc will be known. The previous trace shows the SwitchLinc has link records going into the device add. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 29, 2012 Share Posted February 29, 2012 Hi mrobles, Can you tell me what's the firmware version of this SWL and when you purchased it? With kind regards, Michel Link to comment Share on other sites More sharing options...
LeeG Posted February 29, 2012 Share Posted February 29, 2012 The ID-REQ (0x10) response indicates v.40 Link to comment Share on other sites More sharing options...
mrobles Posted March 1, 2012 Author Share Posted March 1, 2012 Here is the file after a factory reset. I still can't add. Wed 02/29/2012 07:18:23 PM : ---- Initializing the linked devices ---- Wed 02/29/2012 07:18:23 PM : ---- All Linked Devices are now initialized ---- Wed 02/29/2012 07:18:23 PM : ---- Add remaining devices ---- Wed 02/29/2012 07:18:23 PM : [ 18 E5 7A 1] Writing High Water Mark at Link 0 Wed 02/29/2012 07:18:23 PM : [18 E5 7A 1 ] Querying engine version Wed 02/29/2012 07:18:23 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 0D 00 06 (00) Wed 02/29/2012 07:18:23 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 0D 01 (01) Wed 02/29/2012 07:18:23 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Wed 02/29/2012 07:18:23 PM : [18 E5 7A 1 ] Retrieved engine version is i2 Wed 02/29/2012 07:18:23 PM : [18 E5 7A 1 ] Calibrating engine version ensuring support for i2 Wed 02/29/2012 07:18:23 PM : [iNST-ACK ] 02 62 18.E5.7A 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 00 06 (00) Wed 02/29/2012 07:18:24 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2F 00 (00) Wed 02/29/2012 07:18:24 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Wed 02/29/2012 07:18:24 PM : [iNST-ERX ] 02 51 18 E5 7A 19 74 BE 11 2F 00 01 01 0F FF 01 00 00 00 00 00 00 00 00 00 Wed 02/29/2012 07:18:24 PM : [Extended-Direct][18.E5.7A-->ISY/PLM Group=0] Max Hops=1, Hops Left=0 Wed 02/29/2012 07:18:24 PM : [18 E5 7A 1 ] Using engine version i1 Wed 02/29/2012 07:18:24 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 28 0F 06 SET-MSB(0F) Wed 02/29/2012 07:18:25 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 28 0F SET-MSB(0F) Wed 02/29/2012 07:18:25 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Wed 02/29/2012 07:18:25 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 2B F8 06 PEEK (F8) Wed 02/29/2012 07:18:25 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 2B 00 PEEK (00) Wed 02/29/2012 07:18:25 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Wed 02/29/2012 07:18:25 PM : [18 E5 7A 1 ] Adding device to ISY Wed 02/29/2012 07:18:25 PM : [iNST-ACK ] 02 62 18.E5.7A 0F 10 00 06 ID-REQ (00) Wed 02/29/2012 07:18:26 PM : [iNST-SRX ] 02 50 18.E5.7A 19.74.BE 2B 10 00 ID-REQ (00) Wed 02/29/2012 07:18:26 PM : [standard-Direct Ack][18.E5.7A-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Wed 02/29/2012 07:18:26 PM : [iNST-SRX ] 02 50 18.E5.7A 01.19.40 8B 01 00 (00) Wed 02/29/2012 07:18:26 PM : [standard-Broadcast][18.E5.7A-->01.19.40] Max Hops=3, Hops Left=2 Wed 02/29/2012 07:18:26 PM : [18 E5 7A 1 ] ** Not Added ** Restore node Failed Wed 02/29/2012 07:18:26 PM : ---- All Remaining Device Added ---- Wed 02/29/2012 07:18:26 PM : [All ] Writing 0 bytes to devices Link to comment Share on other sites More sharing options...
LeeG Posted March 1, 2012 Share Posted March 1, 2012 mrobles Thanks for the new trace. This one is for UDI to analyze. There are no actual errors in the trace. The SwitchLinc firmware is likely the latest at v.40 Michel The ID-REQ shows Cat/Subcat of [01.19] with firmware v.40 Wed 02/29/2012 07:18:26 PM : [iNST-SRX ] 02 50 18.E5.7A 01.19.40 8B 01 00 (00) Link to comment Share on other sites More sharing options...
Michel Kohanim Posted March 2, 2012 Share Posted March 2, 2012 Hello mrobles and LeeG, I think this is one of the newer SWLs with a firmware that we do not yet support. The main issue is : Tue 02/28/2012 09:17:08 PM : [iNST-SRX ] 02 50 18.E5.7A 01.19.40 8B 01 00 (00) Wed 02/29/2012 07:18:26 PM : [standard-Broadcast][18.E5.7A-->01.19.40] Max Hops=3, Hops Left=2 It seems that the device is responding with a set-button press broadcast. This is not expected and ISY assumes it cannot support it. With kind regards, Michel Link to comment Share on other sites More sharing options...
LeeG Posted March 2, 2012 Share Posted March 2, 2012 Michel This may have to do with the v40 number itself as I get the Broadcast Set button message from my V38 SwitchLinc Dimmer and the ISY proceeds with the add successfully. Fri 03/02/2012 07:12:22 AM : [iNST-ACK ] 02 62 16.3F.93 0F 10 00 06 ID-REQ (00) Fri 03/02/2012 07:12:22 AM : [iNST-SRX ] 02 50 16.3F.93 19.70.06 2B 10 00 ID-REQ (00) Fri 03/02/2012 07:12:22 AM : [standard-Direct Ack][16.3F.93-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Fri 03/02/2012 07:12:23 AM : [iNST-SRX ] 02 50 16.3F.93 01.19.38 87 01 00 (00) Fri 03/02/2012 07:12:23 AM : [standard-Broadcast][16.3F.93-->01.19.38] Max Hops=3, Hops Left=1 Fri 03/02/2012 07:12:23 AM : [16 3F 93 1 ] Start : Adding device to ISY Fri 03/02/2012 07:12:23 AM : [16 3F 93 1 ] Finish : Adding device to ISY was Successful Link to comment Share on other sites More sharing options...
IndyMike Posted March 2, 2012 Share Posted March 2, 2012 Assuming these are 2476D's (dimmers), I added 8 of the V40 versions last weekend. No problems. I don't know an easy way to elicit the ID-Req other than deleting the device. Let me know if this would help. Link to comment Share on other sites More sharing options...
ELA Posted March 2, 2012 Share Posted March 2, 2012 I have also just now ADDED two NEW installs of 2476D R5.6 Hardware, V40 firmware successfully via V3.1.17 ISY, I saved the log and I also see the Broadcast msg {->1.19.40 } during each devices ADDITION but no issue was reported. I was ADDING NEW DEVICES however. I do not know if that helps at all for the "RESTORE NODE failure" shown in the OPs problem logs. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted March 2, 2012 Share Posted March 2, 2012 Hi guys, thanks so very much. Hi mrobles, do you have 99i or 99i PRO? If 99i, is it possible that you are running out of nodes (how many do you have)? With kind regards, Michel Link to comment Share on other sites More sharing options...
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