GT475 Posted May 18, 2012 Posted May 18, 2012 Good evening all, My name is Marc and this is my first post in this forum. Been an INSTEON user since 2006 using Houselinc as the main interface. With my recent PLM death (2414U) and having moved to Vista some time ago, I have decided to give the ISY99/IR a try as the main interface to my system. Just got my ISY last week and went through the installation and read all my system devices and links. Now ready to add my new devices but before to continue I would like to upgrade my firmware (2.8.16) to the latest 3.2.6. But first, it is recommended to do a backup of the system. I did hit the 'file' and the 'Backup ISY' but seems that nothing is happening. Question: Where (which folder) is the backup stored? Is it on my local drive or in the ISY itself? If on the local HD, How can I find its location and change it? The ISY seems a great system and so far I am learning the menu and all. Sure will have more questions when I start to turn the internet acees on Thanks all Marc G GT475
LeeG Posted May 18, 2012 Posted May 18, 2012 Welcome to the world of ISY. The File | ISY Backup should have displayed a popup window requesting the subdirectory where the backup should be written. What OS is being used? What level Java is installed?
GT475 Posted May 18, 2012 Author Posted May 18, 2012 Good morning, I am using Window Vista SP2 and Java V6 update 31 Also, not sure if that would help but even though my Network discovery is on, I do not longer see the My Lighting in the Network device. I can access it through the normal HTTP IP adress. I have just installed Java Update32. One thing I notice is when I click the 'Backup ISY', the administrative control closes and I return back to the IP page (HTTP://192.168.0.xxx/admin) Marc
LeeG Posted May 18, 2012 Posted May 18, 2012 What URL are you using to bring up the Admin Console on 2.18.16? You may be invoking 3.2.6 Admin Console now that it is the latest official release. Click Help | About and see what it shows for Firmware and UI levels.
GT475 Posted May 18, 2012 Author Posted May 18, 2012 What URL are you using to bring up the Admin Console on 2.18.16? You may be invoking 3.2.6 Admin Console now that it is the latest official release. Click Help | About and see what it shows for Firmware and UI levels. I am at the office now but here's what I was able to do before I left for work this morning: I reboot the PC: no change I reboot the ISY (via the console): no change I reboot the router (Dlink-825 RevB1 Firmware 2.06NA): I now saw the "My Lighting" icon under "Network" again. I saw it when I plugged the ISY the first time but then (newt day) it was gone for some reason. Re-boot of the router did something. Also, before I reboot the router, I was not able to stay in the router admin page. I was able to log in with my "admin" account but was constantly kicked out after few seconds or when I was going through the router menu. After the router re-boot, all was fine again and no more kick-out (Weird). I access the ISY console from my browser "Favorite" "My Lighting" (using Window explorer). The address is http://192.168.0.14/admin This opens the web page where you see the "Universel Device" logo at the top left corner and below you have the hyperlinks for the "devices", "scenes", "programs", "administration console" and so on. I click the "admin console" link and it launches the console asking me for the usename (admin) and the password (admin). Then, I get my lighting network and can see the swtiches status and the scenes and can configure and modify scenes and add devices. I can toggle lights on and off and all seems fine. However, as soon as I click: File/backup ISY or Tool/error log (and probably few more pulldown), it closes the console (the JAVA icon in the tool bar disappears) and I am returned to the initial web page "Universal Device". One thing I notice after I reboot the PC and the router is that when I have the "Universal Device" HTML page and click the "adnimistration console" link, the JAVA logo was loading (you know that rotating small bars) and then a JAVA window pop and asked me for user and password. Not knowing what that was (it does not do that all the time) I typed "admin" and "admin" as user and password. It accepted that input and launch the console. The console prompt for uersname and password again ("admin", "admin") an all seems normal. But when I go to "file/backup ISY", it closes the console and back to the HTML "Universal Device" page again. The JAVA icon in the tool bar is gone. I suspect there is something wrong with the JAVA maybe I do not understand why JAVA asks me for a user and password. And it does not that everytime I access the "http:/192.168.0.14/admin" page. Is there something with registering or with certificate? I have not done anything with "certificate" ever. Should I clear it and recreate it? (I will need some advice. I do not want to clear certificates for other programs or web page). I do not want to upgrade the firmware to the latest if there is a problem with how JAVA is configured in my system and be left with a device I can no longer access. I also do not want to clear all my links and all the work I have done so far with the ISY. Thanks all for your support Marc
Xathros Posted May 18, 2012 Posted May 18, 2012 Marc- What AV & Firewall software are you using ? -Xathros.
GT475 Posted May 18, 2012 Author Posted May 18, 2012 Marc- What AV & Firewall software are you using ? -Xathros. Norton 360 Marc
Xathros Posted May 18, 2012 Posted May 18, 2012 Marc- I haven't heard of Norton being a problem with the ISY but Avast and Kaspersky are known to cause issues. You might try temporarily disabling Norton to see if it makes a difference. If it does, you may need to add some firewall rules to allow the ISY's ip address. -Xathros
Michel Kohanim Posted May 18, 2012 Posted May 18, 2012 Hi Marc, I am so very sorry for the inconvenience. In order to better serve you, it would be best to contact our support (links below) so that we can log in to your system and see what may be going on. With kind regards, Michel
GT475 Posted May 18, 2012 Author Posted May 18, 2012 Marc- I haven't heard of Norton being a problem with the ISY but Avast and Kaspersky are known to cause issues. You might try temporarily disabling Norton to see if it makes a difference. If it does, you may need to add some firewall rules to allow the ISY's ip address. -Xathros Thanks Xathros I will try when I get back home. See if I can do something in Norton or just temporarily turn off the firewall. Not sure if I had to do something special to make the ISY as a "trusted" device. Marc
GT475 Posted May 18, 2012 Author Posted May 18, 2012 Hi Marc, I am so very sorry for the inconvenience. In order to better serve you, it would be best to contact our support (links below) so that we can log in to your system and see what may be going on. With kind regards, Michel Thanks Michel for your support. will submit the ticket (I guess that is what you meant by contact our support) when I get back home. Marc
GT475 Posted May 19, 2012 Author Posted May 19, 2012 Hi Marc, I am so very sorry for the inconvenience. In order to better serve you, it would be best to contact our support (links below) so that we can log in to your system and see what may be going on. With kind regards, Michel Update: I have tried few things tonight but the most important is that I have loaded JAVA version 7 and was able to save a backup and do log file (Excel). I also noticed that the font are much more readable than with version 6 update 32 of JAVA. It did not crash and will probably update to 3.2.6 later this weekend. Got a big long weekend ahead of me and good weather in the forecast but it seems that things are getting normal. The only thing I find is that I have to reboot the ISY to make it appear in my Network map. AFter few hours, it just disappears from the network map for some reason. Will see. Thanks again for all who provided support. I sure will have more questions when I start playing with programs soon. Marc
Michel Kohanim Posted May 20, 2012 Posted May 20, 2012 Hi Marc, If ISY disappears from your network, it seems to indicate network issues. Would you be kind enough to go to Tools | Error Log and look for any type of network errors. Or, you can send your error log to support@universal-devices.com and we'll take a look. With kind regards, Michel
GT475 Posted May 20, 2012 Author Posted May 20, 2012 Hi Marc, If ISY disappears from your network, it seems to indicate network issues. Would you be kind enough to go to Tools | Error Log and look for any type of network errors. Or, you can send your error log to support@universal-devices.com and we'll take a look. With kind regards, Michel Good morning Michel I looked at the log file dump. Under 'user' all I see is : System, Web, Program. Under 'Log Type' all I see is: Start, Log, -2. I assume 'Start' is when I did a reboot; Do not know what '-2' means but I do have sometimes some switches that are not read by the ISY problably due to some noise on the line.The switches are functionals and after few minutes I have a reading. Marc
Michel Kohanim Posted May 20, 2012 Posted May 20, 2012 Hi Marc, We need to look at the Error Log (Tools | Error Log) instead. Please keep me posted. With kind regards, Michel
GT475 Posted May 20, 2012 Author Posted May 20, 2012 Hi Marc, We need to look at the Error Log (Tools | Error Log) instead. Please keep me posted. With kind regards, Michel I see. I have attached the .txt file
Michel Kohanim Posted May 21, 2012 Posted May 21, 2012 Hi Mark, I do not see any attachments. Can you please forward it with an email to support@universal-devices.com? With kind regards, Michel
GT475 Posted May 21, 2012 Author Posted May 21, 2012 Hi Mark, I do not see any attachments. Can you please forward it with an email to support@universal-devices.com? With kind regards, Michel Interesting. I must have forgot to click on something Let me try again I thing I did not mentioned and do not know if of any importance is the fact that the ISY99 is connected to my Dlink *:1 switch (DGS-1008-G) I will send it via E-mail also Thanks Marc
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