rtt3821 Posted August 14, 2012 Share Posted August 14, 2012 I received a replacement ISY-99i/IR PRO and did a "Restore ISY". Everything seemed to go OK but after the backup was restored, I cannot communicate with the ISY. I've pushed the reset button. That didn't help so I unplugged the power for a few minutes and still can't reach the ISY. Would a factory reset help? If so, how do I do a factore reset? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted August 14, 2012 Share Posted August 14, 2012 Hello rtt3821, As I mentioned in my email, you must factory reset ISY by pressing and holding the reset button for 30 seconds. Also, when you restore your backup - and when prompted - you should make sure NOT to use your network settings from the backup. That's the root cause of all the problems: you have an invalid network settings in your old ISY + the backup (does not match the router). With kind regards, Michel Link to comment Share on other sites More sharing options...
rtt3821 Posted August 14, 2012 Author Share Posted August 14, 2012 It worked! Thanks Michel. Link to comment Share on other sites More sharing options...
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