Discovering nodes retry

[pitbull5.0]

Hi everybody,

 

I have now spent hours trying to set my ISY-994I/IR PRO and keep getting Discovering nodes retry message. I was following the instructions that came with the device and was doing well up until i needed to set up the Query.

 

How do I fix this? Why do I get this message? I am discourage dont know what to do anymore. Please help

[Michel Kohanim]

Hello pitbull5.0,

 

I am so very sorry to hear. This problem is mostly caused by a firewall software on your computer not allowing ISY to publish events to the Admin Console. If you have a firewall software, please do make sure ISY is in the trusted zone/whitelist/exclusion list and then:

1. Reboot ISY

2. Retry launching the Admin Console

 

If you are still having problems, please do not hesitate to contact our support team (links below).

 

With kind regards,

Michel

[pitbull5.0]

Can you help me add this is the trusted zone. I've wasted over 5 hours with this and got no where

[Michel Kohanim]

What is your firewall software?

 

With kind regards,

Michel

[pitbull5.0]

Kapersky

[Michel Kohanim]

Go into the settings and then the Web antivirus part. Click the settings under security level and then go to the trusted URLs tab add the URL/IP for the ISY and you should be okay.

 

With kind regards,

Michel

[pitbull5.0]

Thank you very much. I was under the impression it was under the firewall section. It works now can I start scheduling stuff

[Michel Kohanim]

Hi pitbull5.0,

 

My pleasure! Please keep us posted with your progress.

 

With kind regards,

Michel