GregE Posted September 23, 2012 Share Posted September 23, 2012 Trying to link my 2477SA1 and I keep getting this. Link to comment
Michel Kohanim Posted September 23, 2012 Share Posted September 23, 2012 Hello GregE, Did you use Start Linking method? Also, what's your ISY's firmware version? With kind regards, Michel Link to comment
GregE Posted September 23, 2012 Author Share Posted September 23, 2012 Yes I did use the start linking and I'm at v3.2.6 Link to comment
LeeG Posted September 23, 2012 Share Posted September 23, 2012 Delete the Load Controller from the ISY. Factory reset the Load Controller. Run Tools | Diagnostics | Event Viewer at Level 3. Add the Load Controller to the ISY using New INSTEON Device. Enter the Insteon address, Name of your choice, and leave Device Type at default Auto Discover. Post the event trace. There is a problem with the Load Controller that has occurred with multiple users. It is falsely NAKing commands. The event viewer will show if it is this problem or an actual communications problem. Link to comment
GregE Posted September 23, 2012 Author Share Posted September 23, 2012 Here it is Sun 09/23/2012 10:13:04 AM : [1A C7 22 1 ] Start : Removing device from ISY Sun 09/23/2012 10:13:04 AM : [1A C7 22 1 ] Finish : Removing from ISY was Successful Sun 09/23/2012 10:13:05 AM : [All ] Writing 0 bytes to devices Sun 09/23/2012 10:13:44 AM : [ 16 1D F4 1] DOF 0 Sun 09/23/2012 10:13:44 AM : [ 16 1D F4 1] ST 0 Sun 09/23/2012 10:13:45 AM : [ 16 27 56 1] DOF 0 Sun 09/23/2012 10:13:45 AM : [ 16 27 56 1] ST 0 Sun 09/23/2012 10:13:50 AM : [ 15 50 40 1] DON 0 Sun 09/23/2012 10:13:50 AM : [ 16 74 78 7] ST 255 Sun 09/23/2012 10:13:50 AM : [ 15 50 40 1] ST 255 Sun 09/23/2012 10:13:51 AM : [ 15 50 2D 1] DON 0 Sun 09/23/2012 10:13:51 AM : [ 16 74 78 8] ST 255 Sun 09/23/2012 10:13:51 AM : [ 15 50 2D 1] ST 255 Sun 09/23/2012 10:13:51 AM : [ 15 53 75 1] ST 255 Sun 09/23/2012 10:13:51 AM : [ 15 50 2D 1] DON 0 Sun 09/23/2012 10:16:19 AM : [ 15 50 2D 1] DOF 0 Sun 09/23/2012 10:16:19 AM : [ 16 74 78 8] ST 0 Sun 09/23/2012 10:16:19 AM : [ 15 50 2D 1] ST 0 Sun 09/23/2012 10:16:19 AM : [ 15 53 75 1] ST 0 Sun 09/23/2012 10:16:22 AM : [ 15 50 40 1] DOF 0 Sun 09/23/2012 10:16:22 AM : [ 16 74 78 7] ST 0 Sun 09/23/2012 10:16:22 AM : [ 15 50 40 1] ST 0 Sun 09/23/2012 10:18:49 AM : ---- Initializing the linked devices ---- Sun 09/23/2012 10:18:49 AM : ---- All Linked Devices are now initialized ---- Sun 09/23/2012 10:18:49 AM : ---- Add remaining devices ---- Sun 09/23/2012 10:18:49 AM : [iNST-TX-I1 ] 02 62 1A C7 22 0F 0D 00 Sun 09/23/2012 10:18:49 AM : [iNST-ACK ] 02 62 1A.C7.22 0F 0D 00 06 (00) Sun 09/23/2012 10:18:49 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 A7 0D FF (FF) Sun 09/23/2012 10:18:49 AM : [standard-Direct Nack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:18:49 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 09 01 00 00 00 00 00 00 00 00 00 00 00 00 00 F6 Sun 09/23/2012 10:18:49 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 09 01 00 00 00 00 00 00 00 00 00 00 00 00 00 F6 06 LNK-ON (01) Sun 09/23/2012 10:18:50 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 27 09 01 LNK-ON (01) Sun 09/23/2012 10:18:50 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:18:50 AM : [LNK-BGN ] 02 64 01 00 06 Sun 09/23/2012 10:18:51 AM : [LNK-STAT ] 02 53 M(01) gid=00 1A.C7.22 090A 41 Sun 09/23/2012 10:18:51 AM : [iNST-TX-I1 ] 02 62 1A C7 22 0F 0D 00 Sun 09/23/2012 10:18:51 AM : [LNK-END ] 02 65 06 Sun 09/23/2012 10:18:51 AM : [standard Msg. Handler] Unexpected Ack imCmd=65 cmd1= 0x22 Sun 09/23/2012 10:18:51 AM : [iNST-ACK ] 02 62 1A.C7.22 0F 0D 00 06 (00) Sun 09/23/2012 10:18:51 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 27 0D 02 (02) Sun 09/23/2012 10:18:51 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:18:56 AM : [iNST-TX-I1 ] 02 62 1A C7 22 0F 0D 00 Sun 09/23/2012 10:18:56 AM : [iNST-ACK ] 02 62 1A.C7.22 0F 0D 00 06 (00) Sun 09/23/2012 10:18:56 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 27 0D 02 (02) Sun 09/23/2012 10:18:56 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:18:56 AM : [1A C7 22 0 ] Calibrating engine version Sun 09/23/2012 10:18:56 AM : [1A C7 22 1 ] Adding device to ISY Sun 09/23/2012 10:18:56 AM : [iNST-TX-I1 ] 02 62 1A C7 22 0F 10 00 Sun 09/23/2012 10:18:56 AM : [iNST-ACK ] 02 62 1A.C7.22 0F 10 00 06 ID-REQ (00) Sun 09/23/2012 10:18:56 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 2B 10 00 ID-REQ (00) Sun 09/23/2012 10:18:56 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Sun 09/23/2012 10:18:57 AM : [iNST-SRX ] 02 50 1A.C7.22 09.0A.41 8B 01 00 (00) Sun 09/23/2012 10:18:57 AM : [standard-Broadcast][1A.C7.22-->09.0A.41] Max Hops=3, Hops Left=2 Sun 09/23/2012 10:18:57 AM : [1A C7 22 1 ] Start : Adding device to ISY Sun 09/23/2012 10:18:57 AM : [1A C7 22 1 ] Finish : Adding device to ISY was Successful Sun 09/23/2012 10:18:57 AM : [1A C7 22 1 ] Link 0 : 0FF8 [E2011485D3FF1F01] Saving [E2011485D3FF1F01] Sun 09/23/2012 10:18:57 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 Sun 09/23/2012 10:18:57 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06 (00) Sun 09/23/2012 10:18:57 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 2B 2E 00 (00) Sun 09/23/2012 10:18:57 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Sun 09/23/2012 10:18:58 AM : [iNST-ERX ] 02 51 1A C7 22 14 85 D3 11 2E 00 01 01 00 00 20 00 1C FE 20 00 00 00 F8 00 Sun 09/23/2012 10:18:58 AM : [Extended-Direct][1A.C7.22-->ISY/PLM Group=0] Max Hops=1, Hops Left=0 Sun 09/23/2012 10:18:58 AM : [ 1A C7 22 1] OL 255 Sun 09/23/2012 10:18:58 AM : [ 1A C7 22 1] RR 28 Sun 09/23/2012 10:18:58 AM : [iNST-TX-I1 ] 02 62 1A C7 22 0F 19 00 Sun 09/23/2012 10:18:58 AM : [iNST-ACK ] 02 62 1A.C7.22 0F 19 00 06 LTSREQ (LIGHT) Sun 09/23/2012 10:18:58 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 2B 01 FF (FF) Sun 09/23/2012 10:18:58 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Sun 09/23/2012 10:18:58 AM : [ 1A C7 22 1] ST 255 Sun 09/23/2012 10:18:59 AM : [1A C7 22 1 ] Device added to ISY Sun 09/23/2012 10:18:59 AM : ---- All Remaining Device Added ---- Sun 09/23/2012 10:18:59 AM : [iNST-TX-I1 ] 02 62 1A C7 22 0F 19 00 Sun 09/23/2012 10:18:59 AM : [iNST-ACK ] 02 62 1A.C7.22 0F 19 00 06 LTSREQ (LIGHT) Sun 09/23/2012 10:19:00 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 27 01 FF (FF) Sun 09/23/2012 10:19:00 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:19:00 AM : [ 1A C7 22 1] ST 255 Sun 09/23/2012 10:19:00 AM : [All ] Writing 8 bytes to devices Sun 09/23/2012 10:19:00 AM : [1A C7 22 1 ] Link 0 : 0FF8 [E2011485D3FF1F01] Writing [E2011485D3FF1F01] Sun 09/23/2012 10:19:00 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 2F 00 00 02 0F FF 08 E2 01 14 85 D3 FF 1F 01 4B Sun 09/23/2012 10:19:00 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 2F 00 00 02 0F FF 08 E2 01 14 85 D3 FF 1F 01 4B 06 (00) Sun 09/23/2012 10:19:01 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 27 2F 00 (00) Sun 09/23/2012 10:19:01 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:19:01 AM : [MNG-LNK-RSP ] 02 6F 41 A2 01 1A C7 22 09 0A 41 15 Sun 09/23/2012 10:19:01 AM : [PLM ] Group 1 : Writing Responder Link matching [1A C7 22 1 ] Link 0 : 0FF8 [E2011485D3FF1F01] Sun 09/23/2012 10:19:01 AM : [1A C7 22 1 ] Link 1 : 0FF0 [0000000000000000] Writing [00..............] Sun 09/23/2012 10:19:01 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 2F 00 00 02 0F F7 08 00 00 00 00 00 00 00 00 C1 Sun 09/23/2012 10:19:01 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 2F 00 00 02 0F F7 08 00 00 00 00 00 00 00 00 C1 06 (00) Sun 09/23/2012 10:19:02 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 2B 2F 00 (00) Sun 09/23/2012 10:19:02 AM : [standard-Direct Ack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Sun 09/23/2012 10:19:02 AM : [1A C7 22 1 ] Link 2 : 0FE8 : Writing High Water Byte Sun 09/23/2012 10:19:02 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 2F 00 00 00 0F EF 01 00 00 00 00 00 00 00 00 D2 Sun 09/23/2012 10:19:02 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 2F 00 00 00 0F EF 01 00 00 00 00 00 00 00 00 D2 06 (00) Sun 09/23/2012 10:19:02 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 A7 2F FF (FF) Sun 09/23/2012 10:19:02 AM : [standard-Direct Nack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:19:11 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 2F 00 00 00 0F EF 01 00 00 00 00 00 00 00 00 D2 Sun 09/23/2012 10:19:11 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 2F 00 00 00 0F EF 01 00 00 00 00 00 00 00 00 D2 06 (00) Sun 09/23/2012 10:19:12 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 AB 2F FF (FF) Sun 09/23/2012 10:19:12 AM : [standard-Direct Nack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Sun 09/23/2012 10:19:21 AM : [iNST-TX-I2CS] 02 62 1A C7 22 1F 2F 00 00 00 0F EF 01 00 00 00 00 00 00 00 00 D2 Sun 09/23/2012 10:19:21 AM : [iNST-ACK ] 02 62 1A.C7.22 1F 2F 00 00 00 0F EF 01 00 00 00 00 00 00 00 00 D2 06 (00) Sun 09/23/2012 10:19:21 AM : [iNST-SRX ] 02 50 1A.C7.22 14.85.D3 A7 2F FF (FF) Sun 09/23/2012 10:19:21 AM : [standard-Direct Nack][1A.C7.22-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Sun 09/23/2012 10:19:25 AM : [ 1A C7 22 1] ERR 1 Link to comment
LeeG Posted September 23, 2012 Share Posted September 23, 2012 Thanks for the trace. That is the issue that is being attributed to the firmware in the latest Load Controller. The initial link record was written successfully so I think the Load Controller can be turned On and Off with the Admin Console or a Program. Link to comment
GregE Posted September 23, 2012 Author Share Posted September 23, 2012 Thanks Lee Nope. Can't control it with the ISY. So do I return it or will UD be able to come up with a fix on the ISY? Link to comment
LeeG Posted September 23, 2012 Share Posted September 23, 2012 Do a Show Device Links Table and post the results. If screen/window capture is not available post the saved XML file. Run Tools | Diagnostics | Event Viewer with Level 3. Turn the Load Controller On and Off through the Admin Console and post the event trace. This does not look like a problem the ISY can code around. The commands being issued are correct and the link record commands earlier in the trace worked. For some reason the Load Controller firmware decides to reject a valid command, reason unknown. Another user did RMA the Load Controller and the new one had the same behavior. Presumably at the same firmware level so the results would be expected to be the same. Link to comment
Michel Kohanim Posted September 23, 2012 Share Posted September 23, 2012 Hello all, The only way that we got this to work was: 1. Make sure you are on automatic mode 2. Factory reset the Load Controller 3. Add it to ISY ... it may fail 4. If you see a node for the controller, right mouse click and then choose Diagnostics | Query Insteon Engine With kind regards, Michel Link to comment
GregE Posted September 23, 2012 Author Share Posted September 23, 2012 is this only a 2477SA1 problem or is it happening on the 2477SA2 also? I could always switch to that one if Smarthome will do it. Link to comment
LeeG Posted September 23, 2012 Share Posted September 23, 2012 No one has reported a problem with the NC variant of the Load Controller but I suspect they are not used as much as the NO. if you do switch to the NC keep in mind if something fails and the Load Controller reverts to its default NC state the load will be powered. Not a problem if that is not critical but I switched from an older NC Load Controller to a NO Load Controller because it was controlling a pump. I did not want the pump to accidently run dry because the Load Controller came up in the NC state. Link to comment
LeeG Posted September 24, 2012 Share Posted September 24, 2012 GregE Another user may have found a work around. After the device add fails, do a Restore Device on the Load Controller and see if it can then be controlled with the Admin Console. Link to comment
GregE Posted September 24, 2012 Author Share Posted September 24, 2012 Michel's suggestion didn't help. I was at my lake house and had already left to come home before seeing your last suggestion Lee. I disconnected it and brought it with me so I guess I will contact Smarthome and see if they are doing anything to fix it. I am connecting it to my water heater so it doesn't run when I am away from the lake house. Using the NC version shouldn't be a problem for me. Thanks for the help and suggestions. If you hear anything else, let me know. Link to comment
Michel Kohanim Posted September 24, 2012 Share Posted September 24, 2012 Hello GregE: viewtopic.php?f=27&t=8886&start=30 With kind regards, Michel Link to comment
GregE Posted September 24, 2012 Author Share Posted September 24, 2012 Michel So are you saying to not return it that you guys might have a work around with an update to the ISY firmware? Greg Link to comment
LeeG Posted September 24, 2012 Share Posted September 24, 2012 Compensating for West coast time difference Yes, they have found a work around. I suspect there will be more link records written before the End of List record is written. Regardless of approach wait for next Beta (3.3.3) estimated for end of week Link to comment
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