Cannot get ISY to respond

[raydoc]

I cannot log into my ISY today. It doesn't respond to the software when I start it nor when I click login. I have power cycled the ISY several times. The network lights are flashing on the jack on the back and when I power it it seems to do a normal startup ending up with one blue light. I need to do some linking and programming and am getting frustrated! Help, please.

 

To clarify, I cannot get Admin Console to give me a login screen. I've restarted it many times. The shell loads but no logon dialog box.

[oberkc]

Since it is easy, my first instinct would be to clear the java cache.

[Michel Kohanim]

Hello raydoc,

 

In addition to clearing Java cache, please try http://www.universal-devices.com/99i/admin.jnlp. Also please do ensure that you do not see flashing err/mem lights which indicated that there's a network issue.

 

Also, are you certain that you have not changed anything in your router's settings?

 

With kind regards,

Michel

[raydoc]

How do I clear the java cache? I'm using Win 7.

 

Verizon did replace my router. Do I need to do anything to the new router?

[raydoc]

Hello raydoc,

 

In addition to clearing Java cache, please try http://www.universal-devices.com/99i/admin.jnlp. Also please do ensure that you do not see flashing err/mem lights which indicated that there's a network issue.

 

Also, are you certain that you have not changed anything in your router's settings?

 

With kind regards,

Michel

 

I got an "not found" message.

[oberkc]

How do I clear the java cache? I'm using Win 7

 

I have quit trying to memorize how to get to Java settings, so I have resorted to typing "java" in the search field of the start window. From there, I find it pretty intuitive (in other words, I don't remember this, either) to find the java settings. From there, navigate your way to find where you clear the temporary files (again, all from a failing memory).

[Michel Kohanim]

Hi raydoc,

 

Do you have a MAC?

 

Have you given your ISY a static IP address? If not, please check your router's DHCP client list to see whether or not ISY is even listed. If it is, try using the URL directly in a browser. What do you see?

 

With kind regards,

Michel

[rstredde]

I'm having the same issue.

I can connect from MobiLinc Pro, but not from the computer.

I'm on a Mac, tried launching the admin console from the link, and clicking the red "My ISY button on the support page. Tried both from Safari and Firefox.

The red button opens an admin console, but it doesn't populate.

The link gives me the "not found" error, and entering the IP manually yields an "invalid URL" message.

I have power-cycled the ISY and the PLM, no improvement.

 

JUST tried entering the IP in the browser, which got me to the page the ISY serves.

Succeeded in launching the admin console from there!

[raydoc]

I did the Java cache clearing but still no joy. Came in through the IP address and opened the admin console successfully. So now the question is why I cannot get there directly....

[raydoc]

Now, how do I configure my Verizon FIOS router to let me access the ISY remotely? I'm all over the wiki and cannot find the answer.

 

I telneted into the ISY, connected and sent the EI command. It responded that "Could not configure the gateway."

[Michel Kohanim]

Hi raydoc,

 

Here are the instructions:

http://wiki.universal-devices.com/index ... PnP_Router

 

With kind regards,

Michel

[raydoc]

Hi raydoc,

 

Here are the instructions:

http://wiki.universal-devices.com/index ... PnP_Router

 

With kind regards,

Michel

 

Thanks, I'll try the router setup. I still cannot get the ISY to respond to me from my laptop. I can get it to respond and log into it successfully from my desktop but not through my laptop. I have deleted Java and reinstalled it. I have dumped the Java cache clearing all items possible but still cannot connect to the ISY from the laptop. The java app starts but I never get a login prompt. What other ideas to do others have?

[Michel Kohanim]

Hi raydoc,

 

What firewall software is running on your laptop? The problem is that, whatever it is, UDP packets are being blocked and that's why Admin Console cannot find ISY on the network.

 

With kind regards,

Michel

[arw01]

I would put out another hypothesis that will be tougher to test. My Motorola cable modem, will not allow new clients after x amount of time goes by. E.g. if friend comes over with an ipod that I want to allow to use my wifi, I often have to reset the router to actually get it to assign the DHCP address.

 

Had to do this with a number of items and eventually, with my xbox and another device, I just assigned static IP's to make sure they didn't get ignored by the DHCP on the router.

 

If you could use the shell to get into the ISY directly and see if it's even getting an IP address, you can eliminate the problem I have occasionally with non ISY devices.

 

Now my ISY has been given a static IP on my internal network so I can always pull up the html interface anytime on any device on the local lan.

 

Alan

[raydoc]

Hi raydoc,

 

What firewall software is running on your laptop? The problem is that, whatever it is, UDP packets are being blocked and that's why Admin Console cannot find ISY on the network.

 

With kind regards,

Michel

 

ESET NOD32

 

It used to work then stopped working. Hmmmmm. I'll try disabling the firewall and see what happens.

[Michel Kohanim]

Hi raydoc,

 

It's quite possible that ISY now has a different IP address and thus must be re-setup in your firewall.

 

With kind regards,

Michel