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New user? Having trouble? Start here

Please include Firmware Version (FW) and User Interface (UI) version found in the Help -> About section of Admin Console. 
Please NOTE: These versions must match exactly

  1. Can't Launch admin console

    Michaelv,
    • 16 replies
    • 1.9k views
    Michaelv

  2. ISY994i ZW+/IR PRO & Insteon 2413U - How to connect?

    Victor Orly,
    • 29 replies
    • 5k views
    Brian H

  3. Save, Edit, Load XML Insteon Links Table operator error?

    SMiller,
    • 5 replies
    • 1.1k views
    Geddy

  4. Would like to control new skylight shades

    Athlon,
    • 5 replies
    • 1.7k views
    hart2hart

  5. Somfy 'my'/favorite setting from ISY?

    brockp,
    • 16 replies
    • 2.7k views
    brockp

  6. Programs not running, yellow icon. Under summary not loaded out memory?

    JShanahan,
    • 13 replies
    • 1.9k views
    MrBill

  7. Java required for setup?

    Steve L,
    • 10 replies
    • 2.9k views
    MrBill

  8. Emails / Notifications Settings

    pz1122,
    • 7 replies
    • 2.1k views
    MrBill

  9. Leak Detectors sending false alarms

    patcg60,
    • 4 replies
    • 1.1k views
    MrBill

  10. New ceiling fan= comm issues

    SetMonkey13,
    • 2 replies
    • 1.7k views
    Brian H

  11. Vacation Settings

    MyHome,
    • 6 replies
    • 2.3k views
    asbril

  12. Anyone have a defective 2413S or U PLM they are willing to sell ??

    bgrubb1,
    • 1 reply
    • 844 views
    Brian H

  13. Jasco/Honeywell "All On" vs "On"; Updating Function

    MyHome,
    • 3 replies
    • 881 views
    lilyoyo1

  14. When adding new device take a long time, as I see it is updating all the open/close sensors it there a setting?

    mjohnson007,
    • 10 replies
    • 1.1k views
    MrBill

  15. Can't connect to my ISY remotely anymore

    Lloyd in San Jose,
    • 5 replies
    • 907 views
    MrBill

  16. Strategic planning ISY+Z-Wave to the Future Recommendations

    MyHome,
    • 5 replies
    • 1.3k views
    asbril

  17. Cannot login to polisy dashboard

    JBalog,
    • 1 reply
    • 1.4k views
    MrBill

  18. TCP client request failed [ISY:503]

    SSamuels,
    • 2 replies
    • 925 views
    SSamuels

  19. Looking for someone to repair my Insteon ISY system?

    rlanza1054,
    • 3 replies
    • 1.8k views
    MrBill

  20. Update Portal firmware...now login problems

    vmastros,
    • 18 replies
    • 1.9k views
    vmastros

  21. Constantly losing connectivity

    renatohtpc,
    • 1 reply
    • 1.7k views
    renatohtpc

  22. 2 wire switches in a 3 pole

    noobmuch,
    • 7 replies
    • 1.2k views
    noobmuch

  23. Insteon Circuit with 2 Switches

    DSchaffer,
    • 4 replies
    • 1.4k views
    MrBill

  24. Simple Questions That May or May Not Have Simple Answers

    IT Solutions,
    • 1 reply
    • 683 views
    Michel Kohanim

  25. Admin Console - System Busy

    Brian R.,
    • 12 replies
    • 2.7k views
    Brian R.

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