watson524

Yep deadbolt is extended. The ISY (and router and all) is probably about 40' away I believe I got the thing excluded finally from the hub. I did a general device exclusion on the phone, punched in the code + 0 on the lot and got the check mark. So that's progress. So now the hub should not be in the mix at all right? I have no "things" in the ST app on the phone now. But if I go to the ISY admin console, and go to z wave add/include, it says listening, then I go put the code in, and it says "the z wave network failed to securely include your new device. Please exclude the device and try including it again." So I did the exclude on the ISY admin consol, and this time I got the green light after I put in the code. Then I did the add on the admin console, this time it found it and started to do things but then came back and said it failed to securely include your new device and try again.

They reference a "devices" tab that does not exist in my smart things phone app.... I did manage to find a Z Wave Utilities screen in the app and went into "general device exclusion" and hit "remove" where it said it'll put the device in exclusion mode so I hit that and it says "exclusion move active" but a circle spins in front like it's waiting and then there's a cancel button under it. But then back in the console, nothing happens when I either exclude of add. It just says listening. While it was in this exclusion mode on the phone, I also tried the master code + 0 on the lock and nothing changes.

Sorry for being dumb about this but how do you exclude it from the smart things hub? I only have the app and don't seem to have anything in there to do that

And then I should just be able to go to add/include and have that window open while I do the schlage button - admin code on lock - 0? I don't think that's working. It comes up with the red X on the lock and the ISY admin console just says listening

Hi there, Just set up a new ISY with the z wave in it and it added my 4 insteon switches with no problems. I have a smart hub for my Schlage Connect lock and I'd like to get rid of the smart things hub/app and use the ISY (and hopefully agave as the phone app?) I understand you have to remove THEN add so in the ISY I go to remove, but on the lock, the only information I have that sounds like that I should be doing is "enrolling on a z-wave network". I tried this with the smart things box plugged in and not and it makes no difference. I hit the schlage button, put in the 6 digit programming code and then hit 0 but it gives the X meaning in the lock was not enrolled/unenrolled. Am I going about this wrong? The ISY is right next to the smart things hub so I wouldn't think there's a distance issue. thanks!