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Recommended troubleshooting sequence: 1. Use the admin console or web interface from ISY to turn on/off devices. 2. Use the ISY Portal web interface to turn on/off these same devices. 3. Then try these same devices through Alexa. If it's a PLM problem, it should fail at step one. Step 2 helps you determine if ISY is communicating with Portal correctly. If it fails at step 3 only, then you know it's an Alexa related problem. If so, this can help you: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration_V3

I made a change to ISY Portal. Nodes with a hint of 0.0.x.x should now appear as a dimmable light. Can you please test it? Thanks, Benoit

Good catch, this is now fixed.

Try to delete the routine and create a new routine using the same ‘virtual’ motion sensor. Benoit Sent from my iPhone using Tapatalk

Most likely, the node now has a new type that is no longer recognized. Please post the output of /rest/nodes Benoit Sent from my iPhone using Tapatalk

In your ISY Portal account, just remove the ISY by pressing X. Please note that if you also sell the new owner an Echo or Google home, that will break the connection with the ISY. It will have to be reconfigured in the new owner's ISY Portal account. Benoit

I believe the problem is the DNS that was not working. The ISY tries to connect to ISY Portal, but if DNS is not working or misconfigured, it won’t connect. Benoit Sent from my iPhone using Tapatalk

This is because the device is not recognized as a thermostat. By the address, I notice that it’s a Nodeserver node. I need to know the device type. You can get it by looking at http://your isy/rest/nodes/n003_ven1 Sent from my iPhone using Tapatalk

The list of devices is loaded from ISY when you open the Amazon Echo dialog (Select Tools | Connectivity | Amazon echo) Therefore, if the dialog is opened, then you add devices to your ISY, your devices won't be shown in the list. When this happens, just close the Amazon echo dialog and reopen it. The list of available devices will be refreshed. There is no need to log off. Doing a search does not help either. I suspect you tried a search, then closed and reopened the dialog, which refreshed the list of devices from ISY. Benoit

What list of devices? Are you referring to the list of devices that shows when trying to add a spoken? (Select Tools | Connectivity | Amaxon Echo | Add device) Are you referring to the list of devices in ISY Web Access? (Select Tools | ISY Web Access) Or something else? Benoit

I'm assuming you are talking about a search in the Amazon echo spokens. Adding devices to an ISY is not enough. You need to add the device in the echo spokens.

This is in response to your private mail, I'm posting here for everyone interested in the fix. The best practice is to always pass the uom (unit of measure) whenever setting the heat or cool setpoint. Celsius is '4', Fahrenheit is '17'. This is true for ZWave thermostats, not insteon. So, let's say we want to set the heat setpoint to 23 Celsius instead of doing this: /rest/nodes/<address>/cmd/CLISPH/23 We need to do this: /rest/nodes/<address>/cmd/CLISPH/23/4 Benoit

3. You need just one key Sent from my iPhone using Tapatalk

1. Just exit the Alexa dialog and come back. 2. Leave it empty Sent from my iPhone using Tapatalk

Do you have an account on my.isy.io? This is where you can configure IFTTT, not the admin console.

This is not normal. Please open a ticket referencing this thread and your uuid, I will check the logs. A work around would be to sync the devices vocally. Ok google, sync my devices. Sent from my iPhone using Tapatalk

Yes it's the only option. The only thing you may lose is the room assignment. If you made those in ISY Portal, it will be retained, but if you assigned rooms using the mobile app, it will have to be reassigned. Benoit

My guess is that your home B devices are working fine, and home A devices are showing as offline. If so, just delete the offline ones (Home A) one by one Alternatively, click Forget all to remove them all, and ask Alexa, discover my devices. Sent from my iPhone using Tapatalk

Unfortunately, no. I have not done anything. Is it possible that you changed the preferred ISY on your portal profile? Is so, this may have fixed it. The Amazon device discoveries runs automatically about every hours or so and it would pickup your House B devices if the preferred ISY on your portal profile for house B was corrected. It's great if this is working again. However, I would have a look at your Alexa devices in the Alexa app. If the preferred ISY was changed, it would have picked up the devices from the new ISY, but you would also see the former devices showing as "offline". If so, I would delete those. Benoit

Please sign in to alexa.amazon.com. Please note the Amazon email you are using to sign in. Remove all of the existing devices from your Echo Go to Connected Home | Devices, and Click "Forget all". Deactivate and reactivate the skill Go to Connected Home | Skills, and select the skill Deactivate the skill Reactivate the skill. Enter your Amazon email and password if prompted (That would be an Amazon page) At the portal authorization page, enter your ISY Portal email and password for Home B. You should get an Amazon page with a button to Discover Devices. Click on Discover devices. Please verify if you have the correct devices. If you don't have the correct devices, please PM me: The ISY Portal email you used at step 3. The uuid of the ISY at Home B. I will check if your account is properly configured. Alternatively, you can just tell me, for Home A and B: What are the Amazon emails you use to login at both houses What are the ISY Portal emails you use to link the skill What are the ISY uuid Benoit

The email address shown in My profile is the email you used to log in. You can't change that. What you can do though is change the preferred ISY from My Profile, or from any user profile you see under Users. Benoit

A 'portal user profile' is what you use to login to ISY Portal. When you login, click "My prodfile" to see what is the preferred ISY for that user. You can also check other users in your account by going to the Users tab. Benoit

When you link the skill, make sure to link with the portal user profile for the location in question. Also, please verify the preferred ISY on those 2 portal user profiles. Benoit

Ideally, you should create a sub-account, and add their uuid and user profiles in that sub-account. The user in that sub-account will only have access to the sub-account. You on the other hand, being in the root account, will be able to see ISY in the root account AND sub-accounts. Benoit

Please unlink, forget all devices, and remink the skill. I’ve had this reported twice recently. Device discoveries were no longer reaching portal. This will refresh your devices as they are on portal. That will break your routines if you use them. Sent from my iPhone using Tapatalk