bmercier

You need to use the mobile app, not web.

Please use the Google App to unlink and relink. Also, in your GH Spokens, if by any chance you only have scenes and or programs, please add a "dummy" device in there, one that changes at least every days. This is to keep the link active. Benoit

No, the update was not backed out. You should see "My Account" besides "ISY" and "Users". You should see "My profile" at the top right of the screen. The new option is shown only in My Profile. Benoit

No, I did not do anything in the background. I'm glad to see it's working. Benoit

To troubleshoot this, first go see the device in the Alexa app (Choose the device that has motion detected when value is 9). Can you see the motion detected/No motion change when the variable changes from 0 to 9? Benoit

Excellent. Mystery solved

Yes, what a coincidence! To renew, login to my.isy.io. On your ISY, click Select Tools | Information | ISY Portal Access License, and click on Renew License. Benoit

Do you say ‘apparently’ because it should not be? Benoit Sent from my iPhone using Tapatalk

Oh, I see. In addition to the mobile app, you can use a regular browser. Go to https://alexa.amazon.com The navigation is virtually the same. Or, you may try to kill the mobile app and retry it there too. Benoit

Yes, and I recommended to use another browser, or clear the browser cache.

You need to disable and re-enable the skill. Benoit

Can you try with another browser, or clear the browser cache? This is what helped aweber1nj Benoit

Please try it again. Should be working now. This was NOT due to this morning's update. It's something that Amazon changed recently. I reviewed the API, and by trial and error, I was able to figure out the problem. Technically, I expose the PowerController controller for thermostats, which allows to say Alexa, turn off <thermostat>, which sets the mode to off. When returning the thermostat state, we need to return the power state on/off, which previously was not a requirement. Benoit

I can reproduce the issue in the test environment. Alexa app does not show the device status, Echo show shows the ambient temps and setpoint, and allows to change it. This morning's update did not have changes in the area of thermostat handling. This looks to me as a breaking change in the Alexa app. Do you remember when was the last time you used it on the Alexa app? Benoit

So the password issue is with the Amazon account. You may want to try to reset that password. Benoit

Please PM me your UUID, will check the logs. Benoit

Ok then it's because it's already disabled. You can click on Enable to enable the skill. Benoit

I looked at the logs and found an error that I think is related to your problem. That's the only thermostat query which is failing. You seem to be querying a thermostat that no longer exists in your ISY Portal Echo device list. Could you have 2 thermostats, one you are vocally controlling, but when querying you are using another one (an older insteon device?) If you look the at the web alexa app, the thermostat would be marked as offline. Benoit

Yes. Please unlink the skill and relink. When prompted for your ISY credentials, enter your ISY Portal user and password (the one for the location you want to synchronize with).

This is surprising. Could you retry it? If it still does not work, please PM me your uuid and I will check the logs. Benoit

Please retry. I looked at both of your ISYs, and both need to be re-linked. I see that the discovery worked for one of yours, but still, they need to be relinked. Benoit

Hello everyone, If your echo is no longer responding since this morning, please unlink and relink the skill. Instructions: Go to https://alexa.amazon.com Click Skills Search for "isy v3" Click on "ISY Optimized for Smart Home V3" Click on Disable Click on Enable Enter your Amazon user and password (if asked by Amazon) Enter your ISY Portal user and password (In the ISY Portal Authorization dialog) This is a side effect of this morning's update, which unfortunately affects a portion of our echo users. Thanks, Benoit.

Hello everyone, If your echo is no longer responding since this morning, please unlink and relink the skill. I unfortunately found a bug in a DB conversion program used for the update. Anyone which did NOT have live update enabled will have to unlink and relink. My apologies, Benoit.

Please PM me your uuid

Hello Everyone, Maintenance has completed. Enjoy! Benoit